Quality of working life as a strategy for people management: the case of a graphic industry in Santa Catarina

• Autor(a) principal: Silveira Machado, Paulo Roberto
• Data de Publicação: 2018
• Outros Autores: Perito, Bárbara Zandomenico, Treptow, Igor Ceratti, Drago, Henrique Faverzani
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Sistemas & Gestão
• Texto Completo: https://www.revistasg.uff.br/sg/article/view/1451
• topic: Quality of working life; Strategic Management of People; Graphic industry; Qualidade de Vida no Trabalho; Gestão Estratégica de Pessoas; Indústria Gráfica

The analysis of the Quality of working life (QWL) along with the identification of the main factors influencing it is one of the people management strategies in the industries. The present study measured the QWL of the employees in a graphic industry located in the state of Santa Catarina, Brazil. For data collection, the QWLQ-bref questionnaire was used, which reached 95% of the total number of employees. All questionnaires answered were considered valid and were used in the evaluation of the result. The organization is between the average and good levels of QWL according to the scale used, since the evaluation presented a global average of 3,562 (71.24%). The Physical/Health domain had a mean of 3,601 (72,02%), a Psychological of 3,465 (69,3%), the Personnel of 3,724 (74,48%) and, finally, the Professional domain of 3,459 (69,18%). The study showed that all domains of QWL were considered satisfactory by company employees. The personal factor was considered as the factor of greater contentment, while the professional one of greater discontent. The lack of investment in qualification was pointed out as the main point of dissatisfaction. Therefore, it is suggested that the managers of the organization create a training plan in order to improve the satisfaction of its employees.