Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Sistemas & Gestão |
Texto Completo: | https://www.revistasg.uff.br/sg/article/view/1138 |
Resumo: | Although the literature points out that quality management is closely linked to the strategic management of an organization, it is surprising that the pre-2015 versions of ISO 9001 - reference standard for the implementation of Quality Management Systems (QMS) - did not have mandatory requirements for linking quality management to organizational strategy. This study examines the new revision of the standard, published in September 2015, which incorporates new strategic management requirements aimed at reorienting organizations and their QMS into their business operations. In a first phase, a detailed verification of the changes of the standard proposed by the International Organization for Standardization (ISO), which expects a closer approximation of quality management to strategic management, was carried out. The work also sought to evaluate the implications of this review through the analysis of reviewers of the standard, consultants and auditors of certified companies. The analysis shows that the insertion of strategic management into ISO 9001 can leverage the degree of participation of top management in the effectiveness of QMS of certified companies, systematize strategic management as a routine in these companies and contribute with managers, auditors and consultants, in order to minimize potential impacts on the adequacy of its QMS. |
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Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015A estratégia da qualidade ou a qualidade da estratégia? Uma avaliação da adoção da gestão estratégica na norma ABNT NBR ISO 9001:2015StrategyQuality ManagementISO 900120082015EstratégiaGestão da QualidadeISO 90012015Although the literature points out that quality management is closely linked to the strategic management of an organization, it is surprising that the pre-2015 versions of ISO 9001 - reference standard for the implementation of Quality Management Systems (QMS) - did not have mandatory requirements for linking quality management to organizational strategy. This study examines the new revision of the standard, published in September 2015, which incorporates new strategic management requirements aimed at reorienting organizations and their QMS into their business operations. In a first phase, a detailed verification of the changes of the standard proposed by the International Organization for Standardization (ISO), which expects a closer approximation of quality management to strategic management, was carried out. The work also sought to evaluate the implications of this review through the analysis of reviewers of the standard, consultants and auditors of certified companies. The analysis shows that the insertion of strategic management into ISO 9001 can leverage the degree of participation of top management in the effectiveness of QMS of certified companies, systematize strategic management as a routine in these companies and contribute with managers, auditors and consultants, in order to minimize potential impacts on the adequacy of its QMS.Embora a literatura aponte que a gestão da qualidade está intimamente ligada à gestão estratégica de uma organização, observa-se surpreendentemente que as versões anteriores a 2015 da ISO 9001 â norma de referência para implantação de Sistemas de Gestão da Qualidade (SGQ) â não possuíam requisitos obrigatórios para interligar a gestão da qualidade à estratégia organizacional. Este estudo examina a nova revisão da norma, publicada em setembro de 2015, que incorpora novos requisitos de gestão estratégica visando reorientar as organizações e seus SGQ em suas operações de negócios. Numa primeira fase foi realizada uma verificação detalhada das mudanças da norma propostas pela International Organization for Standardization (ISO), que tem como expectativa uma maior aproximação da gestão da qualidade à gestão estratégica. O trabalho também procurou avaliar as implicações dessa revisão por meio da análise de revisores da norma, consultores e auditores de empresas certificadas. A análise mostra que a inserção da gestão estratégica na ISO 9001 poderá alavancar o grau de participação da alta direção na eficácia dos SGQ das empresas certificadas, sistematizar a gestão estratégica como uma rotina nestas empresas e contribuir com gestores, auditores e consultores, de modo a minimizar os possíveis impactos na adequação de seus SGQ.ABEC2017-07-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionRevisão de literatura e entrevistatext/htmltext/htmlapplication/pdfapplication/pdfhttps://www.revistasg.uff.br/sg/article/view/113810.20985/1980-5160.2017.v12n1.1138Sistemas & Gestão; v. 12 n. 1 (2017): Março/2017; 57-691980-516010.20985/1980-5160.2017.v12n1reponame:Sistemas & Gestãoinstname:Universidade Federal Fluminense (UFF)instacron:UFFporenghttps://www.revistasg.uff.br/sg/article/view/1138/628https://www.revistasg.uff.br/sg/article/view/1138/627https://www.revistasg.uff.br/sg/article/view/1138/626https://www.revistasg.uff.br/sg/article/view/1138/625Copyright (c) 2017 Sistemas & Gestãoinfo:eu-repo/semantics/openAccessPereira do Nascimento, AdelsonPascuci, Lucilaine MariaNascimento, Luiz CarlosValadares de Oliveira, Marcos Paulo2020-05-29T17:30:34Zoai:ojs.www.revistasg.uff.br:article/1138Revistahttps://www.revistasg.uff.br/sgPUBhttps://www.revistasg.uff.br/sg/oai||sg.revista@gmail.com|| periodicos@proppi.uff.br1980-51601980-5160opendoar:2020-05-29T17:30:34Sistemas & Gestão - Universidade Federal Fluminense (UFF)false |
dc.title.none.fl_str_mv |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 A estratégia da qualidade ou a qualidade da estratégia? Uma avaliação da adoção da gestão estratégica na norma ABNT NBR ISO 9001:2015 |
title |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 |
spellingShingle |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 Pereira do Nascimento, Adelson Strategy Quality Management ISO 9001 2008 2015 Estratégia Gestão da Qualidade ISO 9001 2015 |
title_short |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 |
title_full |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 |
title_fullStr |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 |
title_full_unstemmed |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 |
title_sort |
Quality strategy or strategy quality? An evaluation of the adoption of the strategic management in the norm ABNT NBR ISO 9001: 2015 |
author |
Pereira do Nascimento, Adelson |
author_facet |
Pereira do Nascimento, Adelson Pascuci, Lucilaine Maria Nascimento, Luiz Carlos Valadares de Oliveira, Marcos Paulo |
author_role |
author |
author2 |
Pascuci, Lucilaine Maria Nascimento, Luiz Carlos Valadares de Oliveira, Marcos Paulo |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Pereira do Nascimento, Adelson Pascuci, Lucilaine Maria Nascimento, Luiz Carlos Valadares de Oliveira, Marcos Paulo |
dc.subject.por.fl_str_mv |
Strategy Quality Management ISO 9001 2008 2015 Estratégia Gestão da Qualidade ISO 9001 2015 |
topic |
Strategy Quality Management ISO 9001 2008 2015 Estratégia Gestão da Qualidade ISO 9001 2015 |
description |
Although the literature points out that quality management is closely linked to the strategic management of an organization, it is surprising that the pre-2015 versions of ISO 9001 - reference standard for the implementation of Quality Management Systems (QMS) - did not have mandatory requirements for linking quality management to organizational strategy. This study examines the new revision of the standard, published in September 2015, which incorporates new strategic management requirements aimed at reorienting organizations and their QMS into their business operations. In a first phase, a detailed verification of the changes of the standard proposed by the International Organization for Standardization (ISO), which expects a closer approximation of quality management to strategic management, was carried out. The work also sought to evaluate the implications of this review through the analysis of reviewers of the standard, consultants and auditors of certified companies. The analysis shows that the insertion of strategic management into ISO 9001 can leverage the degree of participation of top management in the effectiveness of QMS of certified companies, systematize strategic management as a routine in these companies and contribute with managers, auditors and consultants, in order to minimize potential impacts on the adequacy of its QMS. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-07-24 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Revisão de literatura e entrevista |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://www.revistasg.uff.br/sg/article/view/1138 10.20985/1980-5160.2017.v12n1.1138 |
url |
https://www.revistasg.uff.br/sg/article/view/1138 |
identifier_str_mv |
10.20985/1980-5160.2017.v12n1.1138 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://www.revistasg.uff.br/sg/article/view/1138/628 https://www.revistasg.uff.br/sg/article/view/1138/627 https://www.revistasg.uff.br/sg/article/view/1138/626 https://www.revistasg.uff.br/sg/article/view/1138/625 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Sistemas & Gestão info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 Sistemas & Gestão |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html text/html application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
ABEC |
publisher.none.fl_str_mv |
ABEC |
dc.source.none.fl_str_mv |
Sistemas & Gestão; v. 12 n. 1 (2017): Março/2017; 57-69 1980-5160 10.20985/1980-5160.2017.v12n1 reponame:Sistemas & Gestão instname:Universidade Federal Fluminense (UFF) instacron:UFF |
instname_str |
Universidade Federal Fluminense (UFF) |
instacron_str |
UFF |
institution |
UFF |
reponame_str |
Sistemas & Gestão |
collection |
Sistemas & Gestão |
repository.name.fl_str_mv |
Sistemas & Gestão - Universidade Federal Fluminense (UFF) |
repository.mail.fl_str_mv |
||sg.revista@gmail.com|| periodicos@proppi.uff.br |
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1798320144390291456 |