SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS
Autor(a) principal: | |
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Data de Publicação: | 2002 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional da Universidade Federal Fluminense (RIUFF) |
Texto Completo: | https://app.uff.br/riuff/handle/1/21359 |
Resumo: | This study approaches the viability of implantation of the Six Sigma as a business strategy for the Brazilian insurance companies, as requisite partial for the degree of Master in Management Systems - Area of Concentration Total Quality Management, at the post-graduate course - Master in Management Systems at UFF - Universidade Federal Fluminense. In this direction, it became necessary to investigate the evolution stages of the quality and the insertion of the Six Sigma in this context, understanding how it differs from the previous philosophies of quality and the reason of its success between some great American and Japanese companies, in the last years. To avail the research application environment, it was necessary to trace a panorama of the Brazilian insurance market at its current moment, identifying the level of pressures, in external and internal order, to which it is submitted, how theirs quality management systems have been adequate to process the satisfaction of the customers and its perspectives of growth for the next years. From the premise that Six Sigma could, if implanted, to come to bring chances of growth for the insurance market, a qualitative research was directed for six hundred and fifty people asking about the viability of implants it in Brazilians insurance companies. Finally, the chances and the possible obstacles for the implantation of Six Sigma in the Brazilians insurance companies, had been evaluated |
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SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRASSeis SigmaQualidadeSegurosSix Sigma Quality InsuranceCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOThis study approaches the viability of implantation of the Six Sigma as a business strategy for the Brazilian insurance companies, as requisite partial for the degree of Master in Management Systems - Area of Concentration Total Quality Management, at the post-graduate course - Master in Management Systems at UFF - Universidade Federal Fluminense. In this direction, it became necessary to investigate the evolution stages of the quality and the insertion of the Six Sigma in this context, understanding how it differs from the previous philosophies of quality and the reason of its success between some great American and Japanese companies, in the last years. To avail the research application environment, it was necessary to trace a panorama of the Brazilian insurance market at its current moment, identifying the level of pressures, in external and internal order, to which it is submitted, how theirs quality management systems have been adequate to process the satisfaction of the customers and its perspectives of growth for the next years. From the premise that Six Sigma could, if implanted, to come to bring chances of growth for the insurance market, a qualitative research was directed for six hundred and fifty people asking about the viability of implants it in Brazilians insurance companies. Finally, the chances and the possible obstacles for the implantation of Six Sigma in the Brazilians insurance companies, had been evaluatedUniversidade Federal FluminenseEste estudo aborda a viabilidade de implantação do Seis Sigma como uma estratégia de negócio para as seguradoras brasileiras, como requisito parcial para obtenção do grau de Mestre em Sistemas de Gestão Área de Concentração Gestão pela Qualidade Total no curso de pós-graduação stricto-sensu Mestrado Profissional em Sistemas de Gestão da UFF Universidade Federal Fluminense. Neste sentido, tornou-se necessário investigar as etapas evolutivas da qualidade e a inserção do Seis Sigma neste contexto, entendendo no que difere das filosofias anteriormente implantadas para a qualidade e o porquê de ter se tornado um sucesso entre várias empresas de grande porte americanas e até japonesas, nos últimos anos. Para contextualizar o ambiente de aplicação, foi necessário traçar um panorama do mercado de seguros brasileiro em seu momento atual, identificando a que pressões, de ordem externa e interna, encontra-se submetido, qual o estágio de adequação de seus processos a satisfação dos clientes e suas perspectivas de crescimento para os próximos anos. A partir da premissa que o Seis Sigma poderia, se implantado, vir a trazer oportunidades de crescimento para o mercado de seguros encaminhou-se a seiscentas e cinqüenta pessoas uma de pesquisa qualitativa, sobre a viabilidade de implanta-lo. Finalmente, foram avaliadas as oportunidades e os possíveis ostáculos para a implantação do Seis Sigma nas seguradoras brasileirasPrograma de Pós-graduação em Sistemas de GestãoSegurança do Trabalho, Meio-ambiente, Gestão pela Qualidade TotalFarias Filho, José Rodrigues deCPF:36601454320Lima, Gilson Brito AlvesCPF:88895241722http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4791172A4&dataRevisao=nullSouza, Sergio Ricardo de Magalhães2021-03-10T20:52:39Z2007-08-042021-03-10T20:52:39Z2002-12-30info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttps://app.uff.br/riuff/handle/1/21359porCC-BY-SAinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da Universidade Federal Fluminense (RIUFF)instname:Universidade Federal Fluminense (UFF)instacron:UFF2021-03-10T20:52:39Zoai:app.uff.br:1/21359Repositório InstitucionalPUBhttps://app.uff.br/oai/requestriuff@id.uff.bropendoar:21202021-03-10T20:52:39Repositório Institucional da Universidade Federal Fluminense (RIUFF) - Universidade Federal Fluminense (UFF)false |
dc.title.none.fl_str_mv |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
title |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
spellingShingle |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS Souza, Sergio Ricardo de Magalhães Seis Sigma Qualidade Seguros Six Sigma Quality Insurance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
title_full |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
title_fullStr |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
title_full_unstemmed |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
title_sort |
SEIS SIGMA OBSTÁCULOS E OPORTUNIDADES COMPETITIVAS PARA AS SEGURADORAS BRASILEIRAS |
author |
Souza, Sergio Ricardo de Magalhães |
author_facet |
Souza, Sergio Ricardo de Magalhães |
author_role |
author |
dc.contributor.none.fl_str_mv |
Farias Filho, José Rodrigues de CPF:36601454320 Lima, Gilson Brito Alves CPF:88895241722 http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4791172A4&dataRevisao=null |
dc.contributor.author.fl_str_mv |
Souza, Sergio Ricardo de Magalhães |
dc.subject.por.fl_str_mv |
Seis Sigma Qualidade Seguros Six Sigma Quality Insurance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
topic |
Seis Sigma Qualidade Seguros Six Sigma Quality Insurance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
This study approaches the viability of implantation of the Six Sigma as a business strategy for the Brazilian insurance companies, as requisite partial for the degree of Master in Management Systems - Area of Concentration Total Quality Management, at the post-graduate course - Master in Management Systems at UFF - Universidade Federal Fluminense. In this direction, it became necessary to investigate the evolution stages of the quality and the insertion of the Six Sigma in this context, understanding how it differs from the previous philosophies of quality and the reason of its success between some great American and Japanese companies, in the last years. To avail the research application environment, it was necessary to trace a panorama of the Brazilian insurance market at its current moment, identifying the level of pressures, in external and internal order, to which it is submitted, how theirs quality management systems have been adequate to process the satisfaction of the customers and its perspectives of growth for the next years. From the premise that Six Sigma could, if implanted, to come to bring chances of growth for the insurance market, a qualitative research was directed for six hundred and fifty people asking about the viability of implants it in Brazilians insurance companies. Finally, the chances and the possible obstacles for the implantation of Six Sigma in the Brazilians insurance companies, had been evaluated |
publishDate |
2002 |
dc.date.none.fl_str_mv |
2002-12-30 2007-08-04 2021-03-10T20:52:39Z 2021-03-10T20:52:39Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://app.uff.br/riuff/handle/1/21359 |
url |
https://app.uff.br/riuff/handle/1/21359 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
CC-BY-SA info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
CC-BY-SA |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Programa de Pós-graduação em Sistemas de Gestão Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total |
publisher.none.fl_str_mv |
Programa de Pós-graduação em Sistemas de Gestão Segurança do Trabalho, Meio-ambiente, Gestão pela Qualidade Total |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da Universidade Federal Fluminense (RIUFF) instname:Universidade Federal Fluminense (UFF) instacron:UFF |
instname_str |
Universidade Federal Fluminense (UFF) |
instacron_str |
UFF |
institution |
UFF |
reponame_str |
Repositório Institucional da Universidade Federal Fluminense (RIUFF) |
collection |
Repositório Institucional da Universidade Federal Fluminense (RIUFF) |
repository.name.fl_str_mv |
Repositório Institucional da Universidade Federal Fluminense (RIUFF) - Universidade Federal Fluminense (UFF) |
repository.mail.fl_str_mv |
riuff@id.uff.br |
_version_ |
1807838779591884800 |