A visão sobre o assédio moral dos servidores de uma instituição federal de ensino superior

• Autor(a) principal: Vieira, Heloísa de Sousa
• Data de Publicação: 2019
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFG
• dARK ID: ark:/38995/00130000045hg
• Texto Completo: http://repositorio.bc.ufg.br/tede/handle/tede/9363
• topic: Assédio moral; Hostilidades laborais; Servidores; Política antiassédio; Universidade Federal de Goiás; Workplace bullying; Labor hostilities; Public servants; Anti-bullying policy; Federal University of Goiás; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

Workplace bullying is abusive behavior committed frequently and persistently, potentially causing physical, mental and social consequences to the victim. Workplace bullying can also have negative consequences for organization and for society. Although it is multicausal and can occur in any institution, research shows that it has a high incidence in public organizations and educational institutions. One of the most recommended means to minimize workplace-bullying is an anti-harrassment policy with actions of combat, prevention and norms. One ofthe most recommended ways to minimize workplace bullying is through an anti-bullying policy with combat and prevention actions and norms. Since Brazil does not possess a national policy to combat and prevent bullying, nor does it have a law that regulates on the issue throughout the country, some organizations have instituted norms and regulations, as well an anti-bulling policy in its scope, which is the case of the Federal University of Goiás (UFG). In this sense, the research had as objective to evaluate the vision of the servers of a federal institution of higher education, in which there is an anti-harassment policy implemented. To reach the goal, a quantitative approach was used, with data collection through questionnaire self-administered, and electronically distributed, via the internet. The population was constituted by the public servants, technical-administrative and faculty, effective, in the Regional of Goiânia of the UFG. The survey was sampled, in which the sample units were the 2,232 public servants that had their institutional e-mails made available. At the end, 181 (8.11%) public servants answered the questionnaire, but only 175 (7.84%) were effective public servants, a condition of inclusion in the study. As a result, the worker's view of workplace bullying can be summed up in a labor violence of the hierarchical superior, towards the subordinate, causing in them embarrassment and humiliation. In addition, for the servants its occurrence, it is independent of the nature of the organization, but is related to the characteristics of the aggressor. In addition, the practice is common in the University, since 80.9% of the participants became aware of some cases of harassment and 44.18% admitted that they had been harassed inside the Institution, however, many cases described concerned other hostilities. That should be promoted actions against workplace bullying, although the University has been promoting them with greater intensity since 2016. However, 80.7% never participated in an action, and 46.83% did not participate because they did not know about it. Regarding Resolution 12/2017, which deals with norms and procedures related to workplace bulling, implemented by the University, 56.4% were unaware of its existence, but 56% of those who knew it, consider it to be good, appropriate, comprehensive, enlightening and an important step in combating and preventing workplace bullying. In conclusion, it is noted that although workplace bullying is generally known, most see other labor hostilities as acts of bullying. And although most have heard of at least one action, a third of the participants are unaware of the actions against harassment promoted by the University, showing that anti-harrassment policy, its actions and norms are not reaching the totality of the public servants, demonstrating the need to be better disseminated and the acts performed with higher frequencies in different locations within the Institution.