Qualidade de Vida no Trabalho (QVT) e comprometimento organizacional no serviço público: um estudo na Secretaria de Estado da Administração de Goiás (SEAD-GO)

• Autor(a) principal: Morgensztern, Paulo
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UFG
• Texto Completo: http://repositorio.bc.ufg.br/tede/handle/tede/11738
• topic: Administração pública; Comprometimento organizacional; Qualidade de vida no trabalho; Gestão de pessoas; Public administration; Organizational commitment; Quality of working life; People management; CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA::ADMINISTRACAO DE PESSOAL

The present study addresses the themes of Organizational Commitment and Quality of Working Life (QWL) and aims to identify ways to encourage Technical Servers in Public Management of State Secretariat for Administration of Goiás (SEAD-GO) through the use of QWL. Thus, a bibliographical research was carried out on the Tridimensional Model of Commitment, by Meyer and Allen, and on QWL, based on the theoretical perspectives of Limongi-França and Walton's practice, as well as a study on Brazilian Public Administration under the legal scope, and related to SEAD-GO, through laws and official documents. The research has an applied nature, with an exploratory and descriptive perspective. The questionnaire was used as a data collection instrument, consisting of 28 Likert items, 12 to measure the profile of commitment, adapted from Meyer, Allen and Smith, and 16 to measure the perception about the attendance of aspects of QWL, adapted from Walton. The questionnaire was sent to 367 public management technicians located at SEAD-GO, reaching a total of 54 responses. It was found that the components that form the commitment profile have the means close to the central value of the scale (3.0), in this order: affective (3.38), normative (3.08), and instrumental (2.9). In relation to the employees' perception of the investigated QWL aspects, six aspects were observed (safe and healthy physical environment, from the working conditions category; autonomy, from the use and capacity development category; relationship, from the social integration in the organization category; labor rights, from constitutionalism category; balanced role at work, from work and total living space category; company image, from social relevance of work in life category), and failure to meet two aspects (justice in compensation, from the fair and adequate compensation category; and personal growth, from the growth opportunity and security category). The intervention proposal, Inclusion, in the Goiás legal system, of advantages to technical employees in public management of SEAD-GO who qualify, was elaborated based on the research results, and suggests acting on the personal growth aspect, of the growth opportunity and security category of Walton's model, which was considered as not met by SEAD-GO, as the employees perceive that SEAD-GO encourages qualification, but, at the same time, does not offer advantages to employees who qualify.