Análise do comportamento dos consumidores de café no município de Lavras, MG

• Autor(a) principal: Silveira, Ana Carla Prado da
• Data de Publicação: 2011
• Outros Autores: Souza, Magno de, Pereira, Rosemary Gualberto Fonseca Alvarenga
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Institucional da UFLA
• Texto Completo: http://revista.dae.ufla.br/index.php/ora/article/view/256; http://repositorio.ufla.br/jspui/handle/1/8827
• topic: Marketing; Satisfação do consumidor; Consumidores de café; Satisfaction; Consumer

Reduction in coffee consumption has required from coffee organizations the development of marketing techniques so as to creating value to their product as well as reaching consumer’s satisfaction. This work aimed at identifying questions on coffee consumers’ desires, perceptions, preferences and habits in Lavras, MG. The conclusive/descriptive research model was used, by means of which primary data were gathered through personal/individual surveys using structured questionnaires. It was verified that consumers are not loyal to coffee brands and that the determining factors in theirs choices are taste, price and yelding. Packaging must feature information on production site, manufacture and expiration dates, type, product classification, as well as information on the warrant stamp, yelding and brand.