Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFLA |
Texto Completo: | http://repositorio.ufla.br/jspui/handle/1/50459 |
Resumo: | Purpose: The observance of inclusive practices in e-government has been overlooked in several countries, and surveillance and action taken by official bodies is often inefficient especially in low-and middle-income countries. This article investigated factors that influence the behaviour of people with disabilities concerning filing formal complaints about accessibility barriers of government portals in Brazil. Method: Five people with disabilities and three prosecutors were interviewed. A content analysis by category, using the Theory of Planned Behaviour, was performed. Results: Interviewees emphasised aspects such as government websites being accessed with low frequency; lack of a combative culture; disbelief in the effectiveness of filing a complaint; ignorance or superficial knowledge about the laws; the technical ignorance of the user; lack of awareness of the severity of communication barriers; unfamiliarity with the role of the Public Prosecutor's Office; excessive formalism; and, the influence of close people. Conclusion: There is a need to promote cultural change so as to value and respect people with disabilities as equal citizens. |
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Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviourDisability rights oversightWeb accessibilitye-governmentTheory of Planned BehaviourPublic Prosecutor’s OfficeDireitos das Pessoas com DeficiênciaAcessibilidade webSites governamentaisTeoria do Comportamento PlanejadoMinistério PúblicoPurpose: The observance of inclusive practices in e-government has been overlooked in several countries, and surveillance and action taken by official bodies is often inefficient especially in low-and middle-income countries. This article investigated factors that influence the behaviour of people with disabilities concerning filing formal complaints about accessibility barriers of government portals in Brazil. Method: Five people with disabilities and three prosecutors were interviewed. A content analysis by category, using the Theory of Planned Behaviour, was performed. Results: Interviewees emphasised aspects such as government websites being accessed with low frequency; lack of a combative culture; disbelief in the effectiveness of filing a complaint; ignorance or superficial knowledge about the laws; the technical ignorance of the user; lack of awareness of the severity of communication barriers; unfamiliarity with the role of the Public Prosecutor's Office; excessive formalism; and, the influence of close people. Conclusion: There is a need to promote cultural change so as to value and respect people with disabilities as equal citizens.Stichting Liliane Fonds2022-07-04T19:43:43Z2022-07-04T19:43:43Z2022-05info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfSIQUEIRA, M. S. S.; NASCIMENTO, P. O.; FREIRE, A. P. Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour. Disability, CBR and Inclusive Development, [S.l.], v. 33, n.1, p. 52-68, 2022. DOI: 10.47985/dcidj.475.http://repositorio.ufla.br/jspui/handle/1/50459Disability, CBR and Inclusive Developmentreponame:Repositório Institucional da UFLAinstname:Universidade Federal de Lavras (UFLA)instacron:UFLAhttp://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessSiqueira, Monique Scalco SoaresNascimento, Priscilla OliveiraFreire, Andre Pimentaeng2022-07-04T19:44:25Zoai:localhost:1/50459Repositório InstitucionalPUBhttp://repositorio.ufla.br/oai/requestnivaldo@ufla.br || repositorio.biblioteca@ufla.bropendoar:2022-07-04T19:44:25Repositório Institucional da UFLA - Universidade Federal de Lavras (UFLA)false |
dc.title.none.fl_str_mv |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
title |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
spellingShingle |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour Siqueira, Monique Scalco Soares Disability rights oversight Web accessibility e-government Theory of Planned Behaviour Public Prosecutor’s Office Direitos das Pessoas com Deficiência Acessibilidade web Sites governamentais Teoria do Comportamento Planejado Ministério Público |
title_short |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
title_full |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
title_fullStr |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
title_full_unstemmed |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
title_sort |
Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour |
author |
Siqueira, Monique Scalco Soares |
author_facet |
Siqueira, Monique Scalco Soares Nascimento, Priscilla Oliveira Freire, Andre Pimenta |
author_role |
author |
author2 |
Nascimento, Priscilla Oliveira Freire, Andre Pimenta |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Siqueira, Monique Scalco Soares Nascimento, Priscilla Oliveira Freire, Andre Pimenta |
dc.subject.por.fl_str_mv |
Disability rights oversight Web accessibility e-government Theory of Planned Behaviour Public Prosecutor’s Office Direitos das Pessoas com Deficiência Acessibilidade web Sites governamentais Teoria do Comportamento Planejado Ministério Público |
topic |
Disability rights oversight Web accessibility e-government Theory of Planned Behaviour Public Prosecutor’s Office Direitos das Pessoas com Deficiência Acessibilidade web Sites governamentais Teoria do Comportamento Planejado Ministério Público |
description |
Purpose: The observance of inclusive practices in e-government has been overlooked in several countries, and surveillance and action taken by official bodies is often inefficient especially in low-and middle-income countries. This article investigated factors that influence the behaviour of people with disabilities concerning filing formal complaints about accessibility barriers of government portals in Brazil. Method: Five people with disabilities and three prosecutors were interviewed. A content analysis by category, using the Theory of Planned Behaviour, was performed. Results: Interviewees emphasised aspects such as government websites being accessed with low frequency; lack of a combative culture; disbelief in the effectiveness of filing a complaint; ignorance or superficial knowledge about the laws; the technical ignorance of the user; lack of awareness of the severity of communication barriers; unfamiliarity with the role of the Public Prosecutor's Office; excessive formalism; and, the influence of close people. Conclusion: There is a need to promote cultural change so as to value and respect people with disabilities as equal citizens. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-07-04T19:43:43Z 2022-07-04T19:43:43Z 2022-05 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
SIQUEIRA, M. S. S.; NASCIMENTO, P. O.; FREIRE, A. P. Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour. Disability, CBR and Inclusive Development, [S.l.], v. 33, n.1, p. 52-68, 2022. DOI: 10.47985/dcidj.475. http://repositorio.ufla.br/jspui/handle/1/50459 |
identifier_str_mv |
SIQUEIRA, M. S. S.; NASCIMENTO, P. O.; FREIRE, A. P. Reporting behaviour of people with disabilities in relation to the lack of accessibility on government websites: analysis in the light of the theory of planned behaviour. Disability, CBR and Inclusive Development, [S.l.], v. 33, n.1, p. 52-68, 2022. DOI: 10.47985/dcidj.475. |
url |
http://repositorio.ufla.br/jspui/handle/1/50459 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
http://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Stichting Liliane Fonds |
publisher.none.fl_str_mv |
Stichting Liliane Fonds |
dc.source.none.fl_str_mv |
Disability, CBR and Inclusive Development reponame:Repositório Institucional da UFLA instname:Universidade Federal de Lavras (UFLA) instacron:UFLA |
instname_str |
Universidade Federal de Lavras (UFLA) |
instacron_str |
UFLA |
institution |
UFLA |
reponame_str |
Repositório Institucional da UFLA |
collection |
Repositório Institucional da UFLA |
repository.name.fl_str_mv |
Repositório Institucional da UFLA - Universidade Federal de Lavras (UFLA) |
repository.mail.fl_str_mv |
nivaldo@ufla.br || repositorio.biblioteca@ufla.br |
_version_ |
1784550021428936704 |