The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Marketing & Tourism Review |
Texto Completo: | https://revistas.face.ufmg.br/index.php/mtr/article/view/5648 |
Resumo: | Brand experience is a very important topic for the tourism sector because most deals in this industry are related to services, which contribute highly to tourists' formation of experience. The objective of this work is to elaborate and test a theoretical model about brand experience and its consequences in terms of loyalty of Carnival's revelers and their intention to advertise Carnival by word of mouth. Furthermore, the perception of Belo Horizonte's Carnival experience will be measured, taking into consideration its sensory, affective, behavioral and intellectual components. An online survey questionnaire was applied through social media sites such as Instagram and WhatsApp and 470 valid answers were obtained. The results show that brand experience is formed by the four theoretical dimensions: sensorial experience, affective experience, behavioral experience and intellectual experience. The developed and tested model presented nomological validity and all hypothesis were accepted. It was verified that brand experience impacts loyalty of revelers and word of mouth advertisement significantly. Besides that, loyalty also impacts word of mouth communication. The variance explained for loyalty was 58% and 72% for word of mouth communication. |
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The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo HorizonteLa Experiencia de Marca y Sus Efectos em el Comportamiento de los Foliones em el Carnaval de Belo HorizonteLa Experiencia de Marca y Sus Efectos en el Comportamiento de los Foliones en el Carnaval de Belo HorizonteCarnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle.Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle.Carnival, Brand experience, Brand loyalty, WoM communication, Street events.Brand experience is a very important topic for the tourism sector because most deals in this industry are related to services, which contribute highly to tourists' formation of experience. The objective of this work is to elaborate and test a theoretical model about brand experience and its consequences in terms of loyalty of Carnival's revelers and their intention to advertise Carnival by word of mouth. Furthermore, the perception of Belo Horizonte's Carnival experience will be measured, taking into consideration its sensory, affective, behavioral and intellectual components. An online survey questionnaire was applied through social media sites such as Instagram and WhatsApp and 470 valid answers were obtained. The results show that brand experience is formed by the four theoretical dimensions: sensorial experience, affective experience, behavioral experience and intellectual experience. The developed and tested model presented nomological validity and all hypothesis were accepted. It was verified that brand experience impacts loyalty of revelers and word of mouth advertisement significantly. Besides that, loyalty also impacts word of mouth communication. The variance explained for loyalty was 58% and 72% for word of mouth communication.Brand experience is a very important topic for the tourism sector because most deals in this industry are related to services, which contribute highly to tourists' formation of experience. The objective of this work is to elaborate and test a theoretical model about brand experience and its consequences in terms of loyalty of Carnival's revelers and their intention to advertise Carnival by word of mouth. Furthermore, the perception of Belo Horizonte's Carnival experience will be measured, taking into consideration its sensory, affective, behavioral and intellectual components. An online survey questionnaire was applied through social media sites such as Instagram and WhatsApp and 470 valid answers were obtained. The results show that brand experience is formed by the four theoretical dimensions: sensorial experience, affective experience, behavioral experience and intellectual experience. The developed and tested model presented nomological validity and all hypothesis were accepted. It was verified that brand experience impacts loyalty of revelers and word of mouth advertisement significantly. Besides that, loyalty also impacts word of mouth communication. The variance explained for loyalty was 58% and 72% for word of mouth communication.La experiencia de marca es un tema muy relevante para el sector del turismo, pues la mayoría de los negocios de este sector está relacionada con los servicios, los cuales contribuyen fuertemente a la formación de la experiencia por parte del turista. El objetivo de este trabajo es lo de elaborar y probar un modelo teórico sobre la experiencia de marca y sus consecuencias en términos de lealtad de los foliones del carnaval y de sus intenciones al realizar la propaganda boca a boca. Asimismo, se medirá la percepción de la experiencia de marca del carnaval de la ciudad de Belo Horizonte, considerando sus componentes sensoriales, afectivos, comportamentales e intelectuales. Se ha realizado una survey por la internet, utilizando principalmente de las redes sociales como el Instagram y el WhatsApp de las que se han obtenido 470 respuestas válidas. Los hallazgos indican que la experiencia de marca está formada por cuatro dimensiones teóricas: la experiencia de marca-sensorial, la experiencia de marca-afectiva, la experiencia de marca-comportamental y la experiencia de marca-intelectual. El modelo elaborado de prueba presentó validez nomológica y todas sus hipótesis fueron aceptadas. Se verificó que la experiencia de marca impacta significativamente tanto en la lealtad de los foliones del carnaval, como en su propaganda boca a boca. Además, la lealtad incide también en dicha forma de comunicación. La varianza explicada para la lealtad ha sido de un 58% y de un 78% para la comunicación boca a boca.Federal University of Minas Gerais2020-06-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://revistas.face.ufmg.br/index.php/mtr/article/view/564810.29149/mtr.v5i1.5648Marketing & Tourism Review; v. 5 n. 1 (2020): v.5, n.1, 2020 janeiro-julhoMarketing & Tourism Review; Vol. 5 No. 1 (2020): v.5, n.1, 2020 janeiro-julho2525-81762525-817610.29149/mtr.v5i1reponame:Marketing & Tourism Reviewinstname:Universidade Federal de Minas Gerais (UFMG)instacron:UFMGporhttps://revistas.face.ufmg.br/index.php/mtr/article/view/5648/3074Copyright (c) 2020 Frederico Rocha, Luiz Rodrigo Cunha Moura, Nina Cunha info:eu-repo/semantics/openAccessRafael Vargas Rocha, FredericoMoura, Luiz Rodrigo CunhaRosa da Silveira Cunha , Nina2020-09-15T20:25:33Zoai:ojs.pkp.sfu.ca:article/5648Revistahttps://revistas.face.ufmg.br/index.php/mtrPUBhttps://revistas.face.ufmg.br/index.php/mtr/oaimkt.tourism.review@gmail.com||mg.ufmg@gmail.com2525-81762525-8176opendoar:2020-09-15T20:25:33Marketing & Tourism Review - Universidade Federal de Minas Gerais (UFMG)false |
dc.title.none.fl_str_mv |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte La Experiencia de Marca y Sus Efectos em el Comportamiento de los Foliones em el Carnaval de Belo Horizonte La Experiencia de Marca y Sus Efectos en el Comportamiento de los Foliones en el Carnaval de Belo Horizonte |
title |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte |
spellingShingle |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte Rafael Vargas Rocha, Frederico Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle. Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle. Carnival, Brand experience, Brand loyalty, WoM communication, Street events. |
title_short |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte |
title_full |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte |
title_fullStr |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte |
title_full_unstemmed |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte |
title_sort |
The Brand Experience And It´s Effects on the Behavior of Revelers During Carnival in Belo Horizonte |
author |
Rafael Vargas Rocha, Frederico |
author_facet |
Rafael Vargas Rocha, Frederico Moura, Luiz Rodrigo Cunha Rosa da Silveira Cunha , Nina |
author_role |
author |
author2 |
Moura, Luiz Rodrigo Cunha Rosa da Silveira Cunha , Nina |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Rafael Vargas Rocha, Frederico Moura, Luiz Rodrigo Cunha Rosa da Silveira Cunha , Nina |
dc.subject.por.fl_str_mv |
Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle. Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle. Carnival, Brand experience, Brand loyalty, WoM communication, Street events. |
topic |
Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle. Carnaval, Experiencia de marca, Lealtad de marca, Comunicación boca a boca, Eventos de calle. Carnival, Brand experience, Brand loyalty, WoM communication, Street events. |
description |
Brand experience is a very important topic for the tourism sector because most deals in this industry are related to services, which contribute highly to tourists' formation of experience. The objective of this work is to elaborate and test a theoretical model about brand experience and its consequences in terms of loyalty of Carnival's revelers and their intention to advertise Carnival by word of mouth. Furthermore, the perception of Belo Horizonte's Carnival experience will be measured, taking into consideration its sensory, affective, behavioral and intellectual components. An online survey questionnaire was applied through social media sites such as Instagram and WhatsApp and 470 valid answers were obtained. The results show that brand experience is formed by the four theoretical dimensions: sensorial experience, affective experience, behavioral experience and intellectual experience. The developed and tested model presented nomological validity and all hypothesis were accepted. It was verified that brand experience impacts loyalty of revelers and word of mouth advertisement significantly. Besides that, loyalty also impacts word of mouth communication. The variance explained for loyalty was 58% and 72% for word of mouth communication. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-06-10 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://revistas.face.ufmg.br/index.php/mtr/article/view/5648 10.29149/mtr.v5i1.5648 |
url |
https://revistas.face.ufmg.br/index.php/mtr/article/view/5648 |
identifier_str_mv |
10.29149/mtr.v5i1.5648 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://revistas.face.ufmg.br/index.php/mtr/article/view/5648/3074 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 Frederico Rocha, Luiz Rodrigo Cunha Moura, Nina Cunha info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 Frederico Rocha, Luiz Rodrigo Cunha Moura, Nina Cunha |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Federal University of Minas Gerais |
publisher.none.fl_str_mv |
Federal University of Minas Gerais |
dc.source.none.fl_str_mv |
Marketing & Tourism Review; v. 5 n. 1 (2020): v.5, n.1, 2020 janeiro-julho Marketing & Tourism Review; Vol. 5 No. 1 (2020): v.5, n.1, 2020 janeiro-julho 2525-8176 2525-8176 10.29149/mtr.v5i1 reponame:Marketing & Tourism Review instname:Universidade Federal de Minas Gerais (UFMG) instacron:UFMG |
instname_str |
Universidade Federal de Minas Gerais (UFMG) |
instacron_str |
UFMG |
institution |
UFMG |
reponame_str |
Marketing & Tourism Review |
collection |
Marketing & Tourism Review |
repository.name.fl_str_mv |
Marketing & Tourism Review - Universidade Federal de Minas Gerais (UFMG) |
repository.mail.fl_str_mv |
mkt.tourism.review@gmail.com||mg.ufmg@gmail.com |
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1798321033975955456 |