Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit

Detalhes bibliográficos
Autor(a) principal: Oliveira, Kalyane Kelly Duarte de
Data de Publicação: 2013
Outros Autores: Amorim, Kalianny Kadidja Polline Soares, Fernandes, Ana Paula Nunes de Lima, Monteiro, Akemi Iwata
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Reme (Online)
Texto Completo: https://periodicos.ufmg.br/index.php/reme/article/view/50258
Resumo: The paper aims to analyze the impact of the implementation of Hospitality with Risk Rating (ACCR) for working professionals an emergency care unit. This is a descriptive qualitative approach. Data collection was performed in Emergency Care Unit Dr. Tarcisio de Vasconcelos Maia, had 12 professionals as subjects: 3 doctors, 3 nurses, three social workers and three nursing technicians. Data were collected through a structured interview semi-structured, analyzed according to the technique of collective subject discourse. The work was conducted under the approval of the ethics committee of FAMENE / FACENE with number 121/2010. The results show that there is knowledge of professionals in the UPA on the ACCR, cited as a way to humanize care and point differing responses regarding the ability of the ACCR installation in UPA concerned, pointing structural deficiencies and personnel. The questions reveal different opinions about the changes after the implementation of the UPA, such as improved patient care. The ACCR came to improve the care of PSUs, creating order of service according to the highest risk of death and leaving the service model in order of arrival. As well, humanization of care provided, work with a multidisciplinary team. Thus, we conclude that health services should interconnect and seekfull attention of the user, providing improvements and the entire staff of the institution should engage the new device, respecting its rules and routines.
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spelling Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unitEfectos de la puesta em práctica de la acogida con calificación de riesgo en el trabajo de los profesionales de una unidad de emergenciasImpacto da implementação do acolhimento com classificação de risco para o trabalho dos profissionais de uma unidade de pronto atendimentoHumanización de la AtenciónAcogidaClasificaciónHumanização da AssistênciaAcolhimentoClassificaçãoHumanization of AssistanceUser EmbracementClassificationThe paper aims to analyze the impact of the implementation of Hospitality with Risk Rating (ACCR) for working professionals an emergency care unit. This is a descriptive qualitative approach. Data collection was performed in Emergency Care Unit Dr. Tarcisio de Vasconcelos Maia, had 12 professionals as subjects: 3 doctors, 3 nurses, three social workers and three nursing technicians. Data were collected through a structured interview semi-structured, analyzed according to the technique of collective subject discourse. The work was conducted under the approval of the ethics committee of FAMENE / FACENE with number 121/2010. The results show that there is knowledge of professionals in the UPA on the ACCR, cited as a way to humanize care and point differing responses regarding the ability of the ACCR installation in UPA concerned, pointing structural deficiencies and personnel. The questions reveal different opinions about the changes after the implementation of the UPA, such as improved patient care. The ACCR came to improve the care of PSUs, creating order of service according to the highest risk of death and leaving the service model in order of arrival. As well, humanization of care provided, work with a multidisciplinary team. Thus, we conclude that health services should interconnect and seekfull attention of the user, providing improvements and the entire staff of the institution should engage the new device, respecting its rules and routines.El presente trabajo tiene como objetivo analizar el impacto de la puesta en práctica de la Acogida con Calificación de Riesgo (ACCR) en profesionales que trabajan en la atención de emergencias. Se trata de una investigación descriptiva de enfoque cualitativo. La recogida de datos se llevó a cabo en la Unidad de Atención de Emergencias Dr. Tarcisio de Vasconcelos con doce profesionales: tres médicos, tres asistentes sociales y tres técnicos de enfermería. Los datos fueron recogidos a través de entrevistas semi estructuradas y analizadas de acuerdo con la técnica del discurso del sujeto colectivo. El trabajo fue realizado con la aprobación del comité de ética de FAMENE/ FACENE bajo el número 121/2010. Los resultados muestran que los profesionales conocen la ACCR, citado como una forma de humanizar la atención, y dan respuestas divergentes en cuanto a la capacidad de instalación del ACCR en las UPA en cuestión, señalando las deficiencias estructurales y de personal. Las preguntas revelan opiniones diferentes acerca de los cambios después de la aplicación de UPA, tales como el cuidado de los pacientes. El ACCR ha venido a mejorar la atención de las UPM, creando orden en la atención al dar prioridad según el riesgo de muerte y no por orden de llegada, como se hacía antes. Además, ha humanizado la atención prestada y el trabajo con personal multidisciplinario. Por lo tanto, llegamos a la conclusión de que los servicios de salud deben estar vinculados entre sí y buscar la atención integral del usuario, para promover mejoras. Además, todo el personal de la institución debe comprometerse con el nuevo modelo, respetando sus reglas y rutinas.Objetivou-se com este trabalho analisar o impacto da implementação do Acolhimento com Classificação de Risco (ACCR) no trabalho dos profissionais de uma unidade de pronto atendimento.Trata-se de uma pesquisa descritiva de abordagem qualitativa. A coleta de dados foi realizada na Unidade de Pronto Atendimento Dr. Tarcísio de Vasconcelos Maia, com a participação de doze profissionais: três médicos, três enfermeiros, três assistentes sociais e três técnicos de enfermagem. Os dados foram coletados por meio de um roteiro de entrevista semiestruturado e analisados de acordo com a técnica do discurso do sujeito coletivo. O trabalho foi realizado sob aprovação do Comitê de Ética da Famene/Facene, sob o nº 121/2010. Os resultados mostraram que existe conhecimento dos profissionais da UPA sobre o ACCR, citado como uma forma de humanizar o atendimento, e apontam respostas divergentes quanto à capacidade de instalação do ACCR na UPA em questão, mostrando deficiências estruturais e de pessoal. Os questionamentos revelam diversas opiniões sobre as mudanças da UPA após a implementação - por exemplo a melhoria no atendimento do paciente. O ACCR veio aperfeiçoar o atendimento das UPAs, criando ordem de atendimento segundo o maior risco de morrer e deixando o modelo de atendimento por ordem de chegada. Além disso, proporcionou humanização no atendimento, no trabalho com equipe multidisciplinar. Assim, concluiu-se que os serviços de saúde devem se interligar e buscar a atenção integral do usuário, promovendo melhorias, e toda a equipe da instituição deve engajar-se no novo dispositivo, respeitando suas normas e rotinas.Universidade Federal de Minas Gerais2013-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/plainapplication/pdfapplication/pdfhttps://periodicos.ufmg.br/index.php/reme/article/view/5025810.5935/1415-2762.20130013REME-Revista Mineira de Enfermagem; Vol. 17 No. 1 (2013)REME-Revista Mineira de Enfermagem; Vol. 17 Núm. 1 (2013)REME-Revista Mineira de Enfermagem; v. 17 n. 1 (2013)2316-93891415-2762reponame:Reme (Online)instname:Universidade Federal de Minas Gerais (UFMG)instacron:UFMGporenghttps://periodicos.ufmg.br/index.php/reme/article/view/50258/41685https://periodicos.ufmg.br/index.php/reme/article/view/50258/41686https://periodicos.ufmg.br/index.php/reme/article/view/50258/41687Copyright (c) 2013 Reme: Revista Mineira de Enfermageminfo:eu-repo/semantics/openAccessOliveira, Kalyane Kelly Duarte deAmorim, Kalianny Kadidja Polline SoaresFernandes, Ana Paula Nunes de LimaMonteiro, Akemi Iwata2024-01-24T13:45:18Zoai:periodicos.ufmg.br:article/50258Revistaremeufmg@gmail.comPUBhttps://periodicos.ufmg.br/index.php/reme/oairemeufmg@gmail.com2316-93891415-2762opendoar:2024-01-24T13:45:18Reme (Online) - Universidade Federal de Minas Gerais (UFMG)false
dc.title.none.fl_str_mv Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
Efectos de la puesta em práctica de la acogida con calificación de riesgo en el trabajo de los profesionales de una unidad de emergencias
Impacto da implementação do acolhimento com classificação de risco para o trabalho dos profissionais de uma unidade de pronto atendimento
title Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
spellingShingle Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
Oliveira, Kalyane Kelly Duarte de
Humanización de la Atención
Acogida
Clasificación
Humanização da Assistência
Acolhimento
Classificação
Humanization of Assistance
User Embracement
Classification
title_short Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
title_full Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
title_fullStr Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
title_full_unstemmed Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
title_sort Impact of the implementation of patient engagement with risk classification for professional work of one urgent care unit
author Oliveira, Kalyane Kelly Duarte de
author_facet Oliveira, Kalyane Kelly Duarte de
Amorim, Kalianny Kadidja Polline Soares
Fernandes, Ana Paula Nunes de Lima
Monteiro, Akemi Iwata
author_role author
author2 Amorim, Kalianny Kadidja Polline Soares
Fernandes, Ana Paula Nunes de Lima
Monteiro, Akemi Iwata
author2_role author
author
author
dc.contributor.author.fl_str_mv Oliveira, Kalyane Kelly Duarte de
Amorim, Kalianny Kadidja Polline Soares
Fernandes, Ana Paula Nunes de Lima
Monteiro, Akemi Iwata
dc.subject.por.fl_str_mv Humanización de la Atención
Acogida
Clasificación
Humanização da Assistência
Acolhimento
Classificação
Humanization of Assistance
User Embracement
Classification
topic Humanización de la Atención
Acogida
Clasificación
Humanização da Assistência
Acolhimento
Classificação
Humanization of Assistance
User Embracement
Classification
description The paper aims to analyze the impact of the implementation of Hospitality with Risk Rating (ACCR) for working professionals an emergency care unit. This is a descriptive qualitative approach. Data collection was performed in Emergency Care Unit Dr. Tarcisio de Vasconcelos Maia, had 12 professionals as subjects: 3 doctors, 3 nurses, three social workers and three nursing technicians. Data were collected through a structured interview semi-structured, analyzed according to the technique of collective subject discourse. The work was conducted under the approval of the ethics committee of FAMENE / FACENE with number 121/2010. The results show that there is knowledge of professionals in the UPA on the ACCR, cited as a way to humanize care and point differing responses regarding the ability of the ACCR installation in UPA concerned, pointing structural deficiencies and personnel. The questions reveal different opinions about the changes after the implementation of the UPA, such as improved patient care. The ACCR came to improve the care of PSUs, creating order of service according to the highest risk of death and leaving the service model in order of arrival. As well, humanization of care provided, work with a multidisciplinary team. Thus, we conclude that health services should interconnect and seekfull attention of the user, providing improvements and the entire staff of the institution should engage the new device, respecting its rules and routines.
publishDate 2013
dc.date.none.fl_str_mv 2013-03-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufmg.br/index.php/reme/article/view/50258
10.5935/1415-2762.20130013
url https://periodicos.ufmg.br/index.php/reme/article/view/50258
identifier_str_mv 10.5935/1415-2762.20130013
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://periodicos.ufmg.br/index.php/reme/article/view/50258/41685
https://periodicos.ufmg.br/index.php/reme/article/view/50258/41686
https://periodicos.ufmg.br/index.php/reme/article/view/50258/41687
dc.rights.driver.fl_str_mv Copyright (c) 2013 Reme: Revista Mineira de Enfermagem
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2013 Reme: Revista Mineira de Enfermagem
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/plain
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Minas Gerais
publisher.none.fl_str_mv Universidade Federal de Minas Gerais
dc.source.none.fl_str_mv REME-Revista Mineira de Enfermagem; Vol. 17 No. 1 (2013)
REME-Revista Mineira de Enfermagem; Vol. 17 Núm. 1 (2013)
REME-Revista Mineira de Enfermagem; v. 17 n. 1 (2013)
2316-9389
1415-2762
reponame:Reme (Online)
instname:Universidade Federal de Minas Gerais (UFMG)
instacron:UFMG
instname_str Universidade Federal de Minas Gerais (UFMG)
instacron_str UFMG
institution UFMG
reponame_str Reme (Online)
collection Reme (Online)
repository.name.fl_str_mv Reme (Online) - Universidade Federal de Minas Gerais (UFMG)
repository.mail.fl_str_mv remeufmg@gmail.com
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