Factors associated with patients’ satisfaction in brazilian dental primary health care
Autor(a) principal: | |
---|---|
Data de Publicação: | 2017 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFMG |
Texto Completo: | https://doi.org/10.1371/journal.pone.0187993 http://hdl.handle.net/1843/57547 https://orcid.org/0000-0002-2200-2408 https://orcid.org/0000-0002-8424-9801 https://orcid.org/0000-0002-0516-8529 https://orcid.org/0000-0001-8794-5725 |
Resumo: | Objective: To assess factors associated with patients’ satisfaction with the treatment by dentists in pri mary health care (PHC) in Brazil. Materials and methods: The dataset was part of a nationwide cross-sectional survey for evaluating PHC teams conducted by the Brazilian Ministry of Health. Patients from each of 16,202 oral health teams were interviewed. In addition to sociodemographic information, the questionnaire included information about patient experience domains: access and booking of dental appointments, bonding and accountability, welcoming of the patient, and their perception of dental facilities. Statistical analysis: The dependent variable was the answer to the question ‘From 0 to 10, how would you grade your satisfaction with treatment received from the dentist?’ Negative binomial regression models were used to estimate the unadjusted and adjusted rate ratios and corresponding 95% confidence interval. Results: The mean patient satisfaction was 9.4 (±2.3). Higher patient satisfaction with PHC was associated with lower education and the patient’s perception of the clinic conditions. More over, higher satisfaction was associated with positive reception and hospitality, enough time for treatment, and instructions that met patients’ needs. Lower satisfaction with PHC was associated with patients who have jobs compared to those who do not work. Conclusion: Patient satisfaction is increased with friendly and understanding PHC staff. Moreover, meeting patient expectations by taking time to understand the needs and giving the right instructions is associated with higher satisfaction. |
id |
UFMG_06d2e3e3303ca8ad4f2ff128d95713b1 |
---|---|
oai_identifier_str |
oai:repositorio.ufmg.br:1843/57547 |
network_acronym_str |
UFMG |
network_name_str |
Repositório Institucional da UFMG |
repository_id_str |
|
spelling |
2023-08-07T18:15:14Z2023-08-07T18:15:14Z2017-11-161211https://doi.org/10.1371/journal.pone.01879931932-6203http://hdl.handle.net/1843/57547https://orcid.org/0000-0002-2200-2408https://orcid.org/0000-0002-8424-9801https://orcid.org/0000-0002-0516-8529https://orcid.org/0000-0001-8794-5725Objective: To assess factors associated with patients’ satisfaction with the treatment by dentists in pri mary health care (PHC) in Brazil. Materials and methods: The dataset was part of a nationwide cross-sectional survey for evaluating PHC teams conducted by the Brazilian Ministry of Health. Patients from each of 16,202 oral health teams were interviewed. In addition to sociodemographic information, the questionnaire included information about patient experience domains: access and booking of dental appointments, bonding and accountability, welcoming of the patient, and their perception of dental facilities. Statistical analysis: The dependent variable was the answer to the question ‘From 0 to 10, how would you grade your satisfaction with treatment received from the dentist?’ Negative binomial regression models were used to estimate the unadjusted and adjusted rate ratios and corresponding 95% confidence interval. Results: The mean patient satisfaction was 9.4 (±2.3). Higher patient satisfaction with PHC was associated with lower education and the patient’s perception of the clinic conditions. More over, higher satisfaction was associated with positive reception and hospitality, enough time for treatment, and instructions that met patients’ needs. Lower satisfaction with PHC was associated with patients who have jobs compared to those who do not work. Conclusion: Patient satisfaction is increased with friendly and understanding PHC staff. Moreover, meeting patient expectations by taking time to understand the needs and giving the right instructions is associated with higher satisfaction.Objetivo: Avaliar os fatores associados à satisfação dos pacientes com o tratamento por cirurgiões-dentistas na atenção primária à saúde (APS) no Brasil. Materiais e métodos: O conjunto de dados fez parte de uma pesquisa transversal nacional para avaliação de equipes de APS realizada pelo Ministério da Saúde do Brasil. Foram entrevistados pacientes de cada uma das 16.202 equipes de saúde bucal. Além das informações sociodemográficas, o questionário incluiu informações sobre os domínios da experiência do paciente: acesso e agendamento de consultas odontológicas, vínculo e responsabilização, acolhimento do paciente e percepção sobre as instalações odontológicas. Análise estatística: A variável dependente foi a resposta à pergunta 'De 0 a 10, como você classificaria sua satisfação com o tratamento recebido do dentista?' intervalo de confiança. Resultados: A média de satisfação dos pacientes foi de 9,4 (±2,3). Maior satisfação do paciente com a APS foi associada a menor escolaridade e percepção do paciente sobre as condições clínicas. Além disso, maior satisfação foi associada à recepção e hospitalidade positivas, tempo suficiente para o tratamento e orientações que atendessem às necessidades dos pacientes. A menor satisfação com a APS foi associada aos pacientes que trabalham em comparação aos que não trabalham. Conclusão: A satisfação do paciente aumenta com funcionários da APS amigáveis e compreensivos. Além disso, atender às expectativas do paciente dedicando tempo para entender as necessidades e dar as instruções corretas está associado a maior satisfação.engUniversidade Federal de Minas GeraisUFMGBrasilFAO - DEPARTAMENTO DE ODONTOLOGIA SOCIAL E PREVENTIVAMED - DEPARTAMENTO DE MEDICINA PREVENTIVA SOCIALPlos OneSaúde bucalAssistência odontológicaAtenção primária à saúdeSatisfação do pacienteRelações dentista-pacienteOdontólogosBrasilPesquisas sobre atenção à saúdePatient satisfactionPrimary health careOral healthBrazilFactors associated with patients’ satisfaction in brazilian dental primary health careFatores associados à satisfação dos pacientes da atenção primária à saúde odontológica brasileirainfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttps://journals.plos.org/plosone/article?id=10.1371/journal.pone.0187993Muath Abdullah AldosariMary Angela TavaresAntônio Thomaz Gonzaga Matta MachadoMauro Henrique Nogueira Guimarães de Abreuapplication/pdfinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFMGinstname:Universidade Federal de Minas Gerais (UFMG)instacron:UFMGLICENSELicense.txtLicense.txttext/plain; charset=utf-82042https://repositorio.ufmg.br/bitstream/1843/57547/1/License.txtfa505098d172de0bc8864fc1287ffe22MD51ORIGINALFactors associated with patients’ satisfaction in brazilian dental primary health care.pdfFactors associated with patients’ satisfaction in brazilian dental primary health care.pdfapplication/pdf265107https://repositorio.ufmg.br/bitstream/1843/57547/2/Factors%20associated%20with%20patients%e2%80%99%20satisfaction%20in%20brazilian%20dental%20primary%20health%20care.pdf937ad948d05027e4f9f0a8ff5db25632MD521843/575472023-08-07 15:15:14.92oai:repositorio.ufmg.br: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Repositório de PublicaçõesPUBhttps://repositorio.ufmg.br/oaiopendoar:2023-08-07T18:15:14Repositório Institucional da UFMG - Universidade Federal de Minas Gerais (UFMG)false |
dc.title.pt_BR.fl_str_mv |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
dc.title.alternative.pt_BR.fl_str_mv |
Fatores associados à satisfação dos pacientes da atenção primária à saúde odontológica brasileira |
title |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
spellingShingle |
Factors associated with patients’ satisfaction in brazilian dental primary health care Muath Abdullah Aldosari Patient satisfaction Primary health care Oral health Brazil Saúde bucal Assistência odontológica Atenção primária à saúde Satisfação do paciente Relações dentista-paciente Odontólogos Brasil Pesquisas sobre atenção à saúde |
title_short |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
title_full |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
title_fullStr |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
title_full_unstemmed |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
title_sort |
Factors associated with patients’ satisfaction in brazilian dental primary health care |
author |
Muath Abdullah Aldosari |
author_facet |
Muath Abdullah Aldosari Mary Angela Tavares Antônio Thomaz Gonzaga Matta Machado Mauro Henrique Nogueira Guimarães de Abreu |
author_role |
author |
author2 |
Mary Angela Tavares Antônio Thomaz Gonzaga Matta Machado Mauro Henrique Nogueira Guimarães de Abreu |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Muath Abdullah Aldosari Mary Angela Tavares Antônio Thomaz Gonzaga Matta Machado Mauro Henrique Nogueira Guimarães de Abreu |
dc.subject.por.fl_str_mv |
Patient satisfaction Primary health care Oral health Brazil |
topic |
Patient satisfaction Primary health care Oral health Brazil Saúde bucal Assistência odontológica Atenção primária à saúde Satisfação do paciente Relações dentista-paciente Odontólogos Brasil Pesquisas sobre atenção à saúde |
dc.subject.other.pt_BR.fl_str_mv |
Saúde bucal Assistência odontológica Atenção primária à saúde Satisfação do paciente Relações dentista-paciente Odontólogos Brasil Pesquisas sobre atenção à saúde |
description |
Objective: To assess factors associated with patients’ satisfaction with the treatment by dentists in pri mary health care (PHC) in Brazil. Materials and methods: The dataset was part of a nationwide cross-sectional survey for evaluating PHC teams conducted by the Brazilian Ministry of Health. Patients from each of 16,202 oral health teams were interviewed. In addition to sociodemographic information, the questionnaire included information about patient experience domains: access and booking of dental appointments, bonding and accountability, welcoming of the patient, and their perception of dental facilities. Statistical analysis: The dependent variable was the answer to the question ‘From 0 to 10, how would you grade your satisfaction with treatment received from the dentist?’ Negative binomial regression models were used to estimate the unadjusted and adjusted rate ratios and corresponding 95% confidence interval. Results: The mean patient satisfaction was 9.4 (±2.3). Higher patient satisfaction with PHC was associated with lower education and the patient’s perception of the clinic conditions. More over, higher satisfaction was associated with positive reception and hospitality, enough time for treatment, and instructions that met patients’ needs. Lower satisfaction with PHC was associated with patients who have jobs compared to those who do not work. Conclusion: Patient satisfaction is increased with friendly and understanding PHC staff. Moreover, meeting patient expectations by taking time to understand the needs and giving the right instructions is associated with higher satisfaction. |
publishDate |
2017 |
dc.date.issued.fl_str_mv |
2017-11-16 |
dc.date.accessioned.fl_str_mv |
2023-08-07T18:15:14Z |
dc.date.available.fl_str_mv |
2023-08-07T18:15:14Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1843/57547 |
dc.identifier.doi.pt_BR.fl_str_mv |
https://doi.org/10.1371/journal.pone.0187993 |
dc.identifier.issn.pt_BR.fl_str_mv |
1932-6203 |
dc.identifier.orcid.pt_BR.fl_str_mv |
https://orcid.org/0000-0002-2200-2408 https://orcid.org/0000-0002-8424-9801 https://orcid.org/0000-0002-0516-8529 https://orcid.org/0000-0001-8794-5725 |
url |
https://doi.org/10.1371/journal.pone.0187993 http://hdl.handle.net/1843/57547 https://orcid.org/0000-0002-2200-2408 https://orcid.org/0000-0002-8424-9801 https://orcid.org/0000-0002-0516-8529 https://orcid.org/0000-0001-8794-5725 |
identifier_str_mv |
1932-6203 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.ispartof.pt_BR.fl_str_mv |
Plos One |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Minas Gerais |
dc.publisher.initials.fl_str_mv |
UFMG |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
FAO - DEPARTAMENTO DE ODONTOLOGIA SOCIAL E PREVENTIVA MED - DEPARTAMENTO DE MEDICINA PREVENTIVA SOCIAL |
publisher.none.fl_str_mv |
Universidade Federal de Minas Gerais |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da UFMG instname:Universidade Federal de Minas Gerais (UFMG) instacron:UFMG |
instname_str |
Universidade Federal de Minas Gerais (UFMG) |
instacron_str |
UFMG |
institution |
UFMG |
reponame_str |
Repositório Institucional da UFMG |
collection |
Repositório Institucional da UFMG |
bitstream.url.fl_str_mv |
https://repositorio.ufmg.br/bitstream/1843/57547/1/License.txt https://repositorio.ufmg.br/bitstream/1843/57547/2/Factors%20associated%20with%20patients%e2%80%99%20satisfaction%20in%20brazilian%20dental%20primary%20health%20care.pdf |
bitstream.checksum.fl_str_mv |
fa505098d172de0bc8864fc1287ffe22 937ad948d05027e4f9f0a8ff5db25632 |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 |
repository.name.fl_str_mv |
Repositório Institucional da UFMG - Universidade Federal de Minas Gerais (UFMG) |
repository.mail.fl_str_mv |
|
_version_ |
1803589422426357760 |