A relação entre a organização do trabalho e a gestão do conhecimento: estudo de caso nume empresa avícola

• Autor(a) principal: Carvalho, Denilson Costa de
• Data de Publicação: 2015
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFPB
• Texto Completo: https://repositorio.ufpb.br/jspui/handle/tede/8147
• topic: Gestão do Conhecimento; Knowledge Management; Organização do Trabalho; Setor avícola; Organisation of Work; Poultry sector; ENGENHARIAS::ENGENHARIA DE PRODUCAO

With technological advances and market changes, the organizations have been faced with the need for change and making knowledge an essential tool. In this context, knowledge management has been an essential factor for organizations. Another relevant change are the organization of work models that present in the productive organization help knowledge management. This occurs in all segments, including the poultry sector. This dissertation addresses this question by analyzing the relationship between knowledge management based on the Terra model and the organization of work in a company in the poultry sector. To do it, there was a literature, to support models of Knowledge Management and Organization of Work. The methodology used was classified as applied nature, quantitative and qualitative approach and descriptive and exploratory objective, using the case study. Data collection was conducted through on-site observation and questionnaire. For data analysis we used descriptive statistics, factor analysis, qualitative data analysis and explanations of the observations when appropriate. The results showed that the company uses researched practices of the organization of the Taylorist-Fordist work model, considering the prescriptive features and control in making the product, but with a degree of flexibility in their social relations work. Knowledge management practices are concentrated in positions of middle management, as the strategies and information systems. The organizational structure, human resources policies and measurement results are not focused on knowledge management needs improvement. The result arising from factor analysis to identify the relationship between knowledge management and the organization of work submitted eleven factors, where five of these contains correlation of the two concepts. The first pointed to a relationship between the integration of work and culture, some strategies and HR policies. The second identified that there is information system functions and measuring results by interfering in workers pay. The third showed that the organizational structure influences interfere in training and in quality control. The fourth pointed out that the pace of work influence on team building. And the fifth showed an interaction of prescriptive features with the goals set by the company. Thus, it was concluded that the way the organization of labor used in the company exerts great influence on knowledge management from the simplest activities and firmer construction. It is recommended that are subsequently carried out research with the company's managers and in other production units and establish a comparison to determine if the results are present throughout the organization.