THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY

Detalhes bibliográficos
Autor(a) principal: Oliveira Júnior, Wilson
Data de Publicação: 2023
Outros Autores: Costa Wiedenhoft, Guilherme
Tipo de documento: Artigo
Idioma: por
Título da fonte: REAd (Porto Alegre. Online)
Texto Completo: https://seer.ufrgs.br/index.php/read/article/view/130793
Resumo: This article aims to investigate the influence of organizational culture on the relationship between organizational citizenship behavior and quality of care, along with employees in the medical, nursing and care support areas of different hospital units. To this end, a descriptive, quantitative research was carried out, carried out through a survey, with employees from the aforementioned areas of hospitals in the EBSERH Network. Data were analyzed using the Partial Least Squares (PLS) method, using the SmartPLS® software. As a result, the predominance of a hierarchical organizational culture was noticed in all the hospitals surveyed and its influence on the relationship between organizational citizenship behaviors and quality of care by confirming the presence of the dimensions Conscientiousness and Spirit of Initiative. It is hoped that the results found will guide health area managers in the formulation of strategies to mobilize the teams regarding the dimensions that presented negative results and that they will motivate further research on the subject studied.
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spelling THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITYLA INFLUENCIA DE LA CULTURA ORGANIZACIONAL EN EL COMPORTAMIENTO DE LA CIUDADANÍA ORGANIZACIONAL Y SU RELACIÓN CON LA CALIDAD DE LA ATENCIÓNA influência da cultura organizacional sobre o comportamento de cidaddania organizacional e sua relação com a qualidade assistencialThis article aims to investigate the influence of organizational culture on the relationship between organizational citizenship behavior and quality of care, along with employees in the medical, nursing and care support areas of different hospital units. To this end, a descriptive, quantitative research was carried out, carried out through a survey, with employees from the aforementioned areas of hospitals in the EBSERH Network. Data were analyzed using the Partial Least Squares (PLS) method, using the SmartPLS® software. As a result, the predominance of a hierarchical organizational culture was noticed in all the hospitals surveyed and its influence on the relationship between organizational citizenship behaviors and quality of care by confirming the presence of the dimensions Conscientiousness and Spirit of Initiative. It is hoped that the results found will guide health area managers in the formulation of strategies to mobilize the teams regarding the dimensions that presented negative results and that they will motivate further research on the subject studied.Este artículo tiene como objetivo investigar la influencia de la cultura organizacional en la relación entre el comportamiento de ciudadanía organizacional y la calidad de la atención, junto con los empleados de las áreas médica, de enfermería y de apoyo a la atención de diferentes unidades hospitalarias. Para ello, se realizó una investigación descriptiva, cuantitativa, realizada a través de una encuesta, con los empleados de las mencionadas áreas de los hospitales de la Red EBSERH. Los datos fueron analizados utilizando el método de Mínimos Cuadrados Parciales (PLS), utilizando el software SmartPLS®. Como resultado, se percibió el predominio de una cultura organizacional jerarquizada en todos los hospitales investigados y su influencia en la relación entre los comportamientos de ciudadanía organizacional y la calidad de la atención al confirmarse la presencia de las dimensiones Conciencia y Espíritu de Iniciativa. Se espera que los resultados encontrados orienten a los gestores de áreas de salud en la formulación de estrategias para movilizar los equipos frente a las dimensiones que presentaron resultados negativos y que motiven más investigaciones sobre el tema estudiado.Este artigo tem como objetivo investigar a influência da cultura organizacional sobre a relação entre o comportamento de cidadania organizacional e a qualidade assistencial junto a colaboradores das áreas médica, de enfermagem e de apoio assistencial de diferentes unidades hospitalares. Para tanto, foi realizada uma pesquisa descritiva, de natureza quantitativa, concretizada por meio de uma survey, junto a colaboradores das áreas citadas de hospitais da rede Empresa Brasileira de Serviços Hospitalares (EBSERH). Os dados foram analisados por meio do método de Partial Least Squares (PLS), através do software SmartPLS®. Como resultado, percebeu-se a predominância da cultura organizacional do tipo hierárquica em todos os hospitais pesquisados e a sua influência na relação entre os comportamentos de cidadania organizacional e qualidade assistencial, ao confirmar a presença das dimensões conscienciosidade e espírito de iniciativa. Espera-se que os resultados encontrados orientem os gestores da área da saúde na formulação de estratégias para mobilização das equipes quanto as dimensões que apresentaram resultado negativo e que motivem novas pesquisas sobre a temática estudada.Universidade Federal do Rio Grande do Sul2023-12-13info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado pelos paresapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/130793Electronic Review of Administration; Vol. 29 No. 3 (2023): Publicado: 2023/12/13Revista Electrónica de Administración; Vol. 29 Núm. 3 (2023): Publicado: 2023/12/13Revista Eletrônica de Administração; v. 29 n. 3 (2023): Publicado: 2023/12/131413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/130793/90684Copyright (c) 2023 Wilson Oliveira Júnior, Guilherme Costa Wiedenhofthttps://creativecommons.org/licenses/by-nc/4.0/legalcode#languagesinfo:eu-repo/semantics/openAccessOliveira Júnior, WilsonCosta Wiedenhoft, Guilherme2023-12-13T19:03:19Zoai:seer.ufrgs.br:article/130793Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2023-12-13T19:03:19REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false
dc.title.none.fl_str_mv THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
LA INFLUENCIA DE LA CULTURA ORGANIZACIONAL EN EL COMPORTAMIENTO DE LA CIUDADANÍA ORGANIZACIONAL Y SU RELACIÓN CON LA CALIDAD DE LA ATENCIÓN
A influência da cultura organizacional sobre o comportamento de cidaddania organizacional e sua relação com a qualidade assistencial
title THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
spellingShingle THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
Oliveira Júnior, Wilson
title_short THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
title_full THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
title_fullStr THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
title_full_unstemmed THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
title_sort THE INFLUENCE OF ORGANIZATIONAL CULTURE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR AND ITS RELATION WITH CARE QUALITY
author Oliveira Júnior, Wilson
author_facet Oliveira Júnior, Wilson
Costa Wiedenhoft, Guilherme
author_role author
author2 Costa Wiedenhoft, Guilherme
author2_role author
dc.contributor.author.fl_str_mv Oliveira Júnior, Wilson
Costa Wiedenhoft, Guilherme
description This article aims to investigate the influence of organizational culture on the relationship between organizational citizenship behavior and quality of care, along with employees in the medical, nursing and care support areas of different hospital units. To this end, a descriptive, quantitative research was carried out, carried out through a survey, with employees from the aforementioned areas of hospitals in the EBSERH Network. Data were analyzed using the Partial Least Squares (PLS) method, using the SmartPLS® software. As a result, the predominance of a hierarchical organizational culture was noticed in all the hospitals surveyed and its influence on the relationship between organizational citizenship behaviors and quality of care by confirming the presence of the dimensions Conscientiousness and Spirit of Initiative. It is hoped that the results found will guide health area managers in the formulation of strategies to mobilize the teams regarding the dimensions that presented negative results and that they will motivate further research on the subject studied.
publishDate 2023
dc.date.none.fl_str_mv 2023-12-13
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado pelos pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/130793
url https://seer.ufrgs.br/index.php/read/article/view/130793
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/130793/90684
dc.rights.driver.fl_str_mv Copyright (c) 2023 Wilson Oliveira Júnior, Guilherme Costa Wiedenhoft
https://creativecommons.org/licenses/by-nc/4.0/legalcode#languages
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Wilson Oliveira Júnior, Guilherme Costa Wiedenhoft
https://creativecommons.org/licenses/by-nc/4.0/legalcode#languages
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
dc.source.none.fl_str_mv Electronic Review of Administration; Vol. 29 No. 3 (2023): Publicado: 2023/12/13
Revista Electrónica de Administración; Vol. 29 Núm. 3 (2023): Publicado: 2023/12/13
Revista Eletrônica de Administração; v. 29 n. 3 (2023): Publicado: 2023/12/13
1413-2311
1980-4164
reponame:REAd (Porto Alegre. Online)
instname:Universidade Federal do Rio Grande do Sul (UFRGS)
instacron:UFRGS
instname_str Universidade Federal do Rio Grande do Sul (UFRGS)
instacron_str UFRGS
institution UFRGS
reponame_str REAd (Porto Alegre. Online)
collection REAd (Porto Alegre. Online)
repository.name.fl_str_mv REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)
repository.mail.fl_str_mv ea_read@ufrgs.br
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