THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR

Detalhes bibliográficos
Autor(a) principal: Sperandio Milan, Gabriel
Data de Publicação: 2011
Outros Autores: da Rosa de Matos, José Alberto
Tipo de documento: Artigo
Idioma: por
Título da fonte: REAd (Porto Alegre. Online)
Texto Completo: https://seer.ufrgs.br/index.php/read/article/view/38518
Resumo: This paper deals with the conflicts management in distribution channels, considering the manufacturer understanding and of their intermediaries, focusing on the causes for conflicts dressing. The objective of the study is to propose actions that will encourage the conflicts management in dyadic manufacturer-intermediary, which negatively affect the performance of the channel. For this, the relationships are examined in the specific context of an automotive company. This is a qualitative research with an exploratory  nature, implemented primarily through in-depth interviews with the implementation of a basic script of questions. The results indicate that there are seven potential sources of conflict and twenty-three controversial issues are considered relevant and impact on the performance of the channel.
id UFRGS-13_d38d52ce373f968cae6e1e2b3552bc00
oai_identifier_str oai:seer.ufrgs.br:article/38518
network_acronym_str UFRGS-13
network_name_str REAd (Porto Alegre. Online)
repository_id_str
spelling THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTORLA IDENTIFICACIÓN DE LAS FUENTES Y TEMAS DE LOS CONFLICTOS EN CANALES DE DISTRIBUCIÓN Y SU GESTIÓN: UN ESTUDIO EXPLORATORIO AMBIENTADO EN UNA EMPRESA DEL SECTOR AUTOMOTRIZA IDENTIFICAÇÃO DE FONTES E TEMAS DE CONFLITOS EM CANAIS DE DISTRIBUIÇÃO E SUA GESTÃO: UM ESTUDO EXPLORATÓRIO AMBIENTADO EM UMA EMPRESA DO SETOR AUTOMOTIVOcanais de distribuiçãogestão de conflitosresolução de conflitosconflitos intracanaldesempenho organizacional.distribution channelsconflicts managementconflicts resolutionintrachannel conflictsorganizational performance.canales de distribucióngestión de conflictosresolución de conflictosconflictos intracanaledesempeño de una organización.This paper deals with the conflicts management in distribution channels, considering the manufacturer understanding and of their intermediaries, focusing on the causes for conflicts dressing. The objective of the study is to propose actions that will encourage the conflicts management in dyadic manufacturer-intermediary, which negatively affect the performance of the channel. For this, the relationships are examined in the specific context of an automotive company. This is a qualitative research with an exploratory  nature, implemented primarily through in-depth interviews with the implementation of a basic script of questions. The results indicate that there are seven potential sources of conflict and twenty-three controversial issues are considered relevant and impact on the performance of the channel.El presente trabajo se ocupa de la gestión de conflictos en los canales de distribución, teniendo en cuenta las perspectivas de los fabricantes y sus intermediarios, centrándose en las causas de los conflictos intracanal. El objetivo es proponer acciones que promuevan la gestión de los conflictos existentes entre el fabricante y el intermediario y que afectan  negativamente el rendimiento de la canal. Así, las relaciones fueron examinadas en el contexto específico de un fabricante de automóviles. Se trata de una investigación cualitativa, de carácter exploratorio y aplicado principalmente a través de entrevistas individuales con la aplicación de un guión básico de preguntas. Los resultados indican que hay siete posibles  fuentes de conflicto y veintitrés temas controvertidos que son considerados relevantes y que traen impacto negativo en el rendimiento de canal.O presente trabalho aborda a gestão de conflitos em canais de distribuição, considerando as perspectivas do fabricante e de seus intermediários, focando as causas geradoras dos conflitos intracanal. O objetivo do estudo é propor ações capazes de fomentar o gerenciamento dos conflitos existentes na díade fabricante-intermediário, que afetam negativamente a performance do canal. Para isso, os relacionamentos são analisados no contexto específico de uma empresa do setor automotivo. Trata-se de uma pesquisa qualitativa, com caráter exploratório, implementada, basicamente, por meio de entrevistas individuais em profundidade, com a aplicação de um roteiro básico de questões. Os resultados indicam a existência de sete fontes potenciais de conflito e de vinte e três temas conflituosos, considerados relevantes e de impacto negativo no desempenho do canal.Universidade Federal do Rio Grande do Sul2011-12-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionscientific articlearticulo científicoAvaliado pelos paresartigo científicoapplication/pdfhttps://seer.ufrgs.br/index.php/read/article/view/38518Electronic Review of Administration; Vol. 17 No. 3 (2011): Edição 70 - set/dez 2011; 660-686Revista Electrónica de Administración; Vol. 17 Núm. 3 (2011): Edição 70 - set/dez 2011; 660-686Revista Eletrônica de Administração; v. 17 n. 3 (2011): Edição 70 - set/dez 2011; 660-6861413-23111980-4164reponame:REAd (Porto Alegre. Online)instname:Universidade Federal do Rio Grande do Sul (UFRGS)instacron:UFRGSporhttps://seer.ufrgs.br/index.php/read/article/view/38518/24742Sperandio Milan, Gabrielda Rosa de Matos, José Albertoinfo:eu-repo/semantics/openAccess2013-04-08T14:18:38Zoai:seer.ufrgs.br:article/38518Revistahttp://seer.ufrgs.br/index.php/read/indexPUBhttps://seer.ufrgs.br/read/oaiea_read@ufrgs.br1413-23111413-2311opendoar:2013-04-08T14:18:38REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)false
dc.title.none.fl_str_mv THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
LA IDENTIFICACIÓN DE LAS FUENTES Y TEMAS DE LOS CONFLICTOS EN CANALES DE DISTRIBUCIÓN Y SU GESTIÓN: UN ESTUDIO EXPLORATORIO AMBIENTADO EN UNA EMPRESA DEL SECTOR AUTOMOTRIZ
A IDENTIFICAÇÃO DE FONTES E TEMAS DE CONFLITOS EM CANAIS DE DISTRIBUIÇÃO E SUA GESTÃO: UM ESTUDO EXPLORATÓRIO AMBIENTADO EM UMA EMPRESA DO SETOR AUTOMOTIVO
title THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
spellingShingle THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
Sperandio Milan, Gabriel
canais de distribuição
gestão de conflitos
resolução de conflitos
conflitos intracanal
desempenho organizacional.
distribution channels
conflicts management
conflicts resolution
intrachannel conflicts
organizational performance.
canales de distribución
gestión de conflictos
resolución de conflictos
conflictos intracanale
desempeño de una organización.
title_short THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
title_full THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
title_fullStr THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
title_full_unstemmed THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
title_sort THE CONFLICTS SOURCES AND ISSUES IDENTIFICATION IN DISTRIBUTION CHANNELS AND THEIR MANAGEMENT: AN EXPLORATORY STUDY IN ENVIRONMENTAL COMPANY OF THE AUTOMOTIVE SECTOR
author Sperandio Milan, Gabriel
author_facet Sperandio Milan, Gabriel
da Rosa de Matos, José Alberto
author_role author
author2 da Rosa de Matos, José Alberto
author2_role author
dc.contributor.author.fl_str_mv Sperandio Milan, Gabriel
da Rosa de Matos, José Alberto
dc.subject.por.fl_str_mv canais de distribuição
gestão de conflitos
resolução de conflitos
conflitos intracanal
desempenho organizacional.
distribution channels
conflicts management
conflicts resolution
intrachannel conflicts
organizational performance.
canales de distribución
gestión de conflictos
resolución de conflictos
conflictos intracanale
desempeño de una organización.
topic canais de distribuição
gestão de conflitos
resolução de conflitos
conflitos intracanal
desempenho organizacional.
distribution channels
conflicts management
conflicts resolution
intrachannel conflicts
organizational performance.
canales de distribución
gestión de conflictos
resolución de conflictos
conflictos intracanale
desempeño de una organización.
description This paper deals with the conflicts management in distribution channels, considering the manufacturer understanding and of their intermediaries, focusing on the causes for conflicts dressing. The objective of the study is to propose actions that will encourage the conflicts management in dyadic manufacturer-intermediary, which negatively affect the performance of the channel. For this, the relationships are examined in the specific context of an automotive company. This is a qualitative research with an exploratory  nature, implemented primarily through in-depth interviews with the implementation of a basic script of questions. The results indicate that there are seven potential sources of conflict and twenty-three controversial issues are considered relevant and impact on the performance of the channel.
publishDate 2011
dc.date.none.fl_str_mv 2011-12-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
scientific article
articulo científico
Avaliado pelos pares
artigo científico
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/38518
url https://seer.ufrgs.br/index.php/read/article/view/38518
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://seer.ufrgs.br/index.php/read/article/view/38518/24742
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
publisher.none.fl_str_mv Universidade Federal do Rio Grande do Sul
dc.source.none.fl_str_mv Electronic Review of Administration; Vol. 17 No. 3 (2011): Edição 70 - set/dez 2011; 660-686
Revista Electrónica de Administración; Vol. 17 Núm. 3 (2011): Edição 70 - set/dez 2011; 660-686
Revista Eletrônica de Administração; v. 17 n. 3 (2011): Edição 70 - set/dez 2011; 660-686
1413-2311
1980-4164
reponame:REAd (Porto Alegre. Online)
instname:Universidade Federal do Rio Grande do Sul (UFRGS)
instacron:UFRGS
instname_str Universidade Federal do Rio Grande do Sul (UFRGS)
instacron_str UFRGS
institution UFRGS
reponame_str REAd (Porto Alegre. Online)
collection REAd (Porto Alegre. Online)
repository.name.fl_str_mv REAd (Porto Alegre. Online) - Universidade Federal do Rio Grande do Sul (UFRGS)
repository.mail.fl_str_mv ea_read@ufrgs.br
_version_ 1799766201963905024

Registros relacionados