Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Tipo de documento: | Trabalho de conclusão de curso |
Idioma: | por |
Título da fonte: | Repositório Institucional da UFS |
Texto Completo: | http://ri.ufs.br/jspui/handle/riufs/10506 |
Resumo: | The information technology (IT) has evolved from a traditional administrative support orientation to a strategic role within the organization, and the Enterprise Resource Planning in this context arise to integrate the company sectors and make it respond market requirements. The organizational processes are undergoing a modification regarding the complexity of the procedures and activities, such as: the need of the speed in the operations, competitive advantage, reduction of costs, business acting, among others. Given these benefits ERP have increased their market share and are beginning to arouse both academic and business interest, mainly for PME. This study looked for to analyze the results, post-implantation of the system ERP, have optimized the organizational processes in companies of small load, in the city of Aracaju, Sergipe. Two companies were chosen for the construction of the analysis corpus. These two companies are recognized in the market, have gone through all stages of system deployment and are now in the post-implantation phase. The research method adopted was the study of multiple cases with qualitative approach of descriptive character.The information was collected using a semi-structured interview script that was applied to the partners and main promoters of the use of the ERP in the company. From the results and the analyzes carried out, it can be inferred that the studied organizations have many divergent points regarding the organizational processes existing before and after implantation and the results obtained postimplantation of the ERP system. The comparative analysis of the cases showed that the partners' reason for implantation was practically the same ones, as: reducing costs, increasing decision making, business performance, linking processes, reducing labor and increasing speed in service the service. However, only one of the obtained a more solid result in relation to the execution of the pointed reasons and concerning the obtained benefits. In the case of the other, the implementation of the project failed, compromising the post-deployment phase of the ERP system, making the system largely underutilized and not fully adhering to the expected benefits in organizational performance. |
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Santos, Rodrigo Alves dosLuft, Maria Conceição Melo Silva2019-02-15T13:58:51Z2019-02-15T13:58:51Z2018-09-28Santons, Rodrigo Alves dos. Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe. São Cristóvão, SE, 2018. Monografia (graduação em Administração) – Departamento de Administração, Centro de Ciências Sociais Aplicadas, Universidade Federal de Sergipe, São Cristóvão, 2018http://ri.ufs.br/jspui/handle/riufs/10506The information technology (IT) has evolved from a traditional administrative support orientation to a strategic role within the organization, and the Enterprise Resource Planning in this context arise to integrate the company sectors and make it respond market requirements. The organizational processes are undergoing a modification regarding the complexity of the procedures and activities, such as: the need of the speed in the operations, competitive advantage, reduction of costs, business acting, among others. Given these benefits ERP have increased their market share and are beginning to arouse both academic and business interest, mainly for PME. This study looked for to analyze the results, post-implantation of the system ERP, have optimized the organizational processes in companies of small load, in the city of Aracaju, Sergipe. Two companies were chosen for the construction of the analysis corpus. These two companies are recognized in the market, have gone through all stages of system deployment and are now in the post-implantation phase. The research method adopted was the study of multiple cases with qualitative approach of descriptive character.The information was collected using a semi-structured interview script that was applied to the partners and main promoters of the use of the ERP in the company. From the results and the analyzes carried out, it can be inferred that the studied organizations have many divergent points regarding the organizational processes existing before and after implantation and the results obtained postimplantation of the ERP system. The comparative analysis of the cases showed that the partners' reason for implantation was practically the same ones, as: reducing costs, increasing decision making, business performance, linking processes, reducing labor and increasing speed in service the service. However, only one of the obtained a more solid result in relation to the execution of the pointed reasons and concerning the obtained benefits. In the case of the other, the implementation of the project failed, compromising the post-deployment phase of the ERP system, making the system largely underutilized and not fully adhering to the expected benefits in organizational performance.A tecnologia de informação (TI) evoluiu de uma orientação tradicional de suporte administrativo, para um papel estratégico dentro da organização. Os sistemas integrados de gestão surgem, dessa forma, para integrar os setores da empresa e auxiliar às exigências do mercado. Os processos organizacionais estão passando por uma modificação nos procedimentos e atividades. Algumas complexidades podem ser exigidas, tais como: a necessidade da velocidade nas operações, vantagem competitiva, redução de custos, desempenho de negócio, entre outros. Apresentando-se como propostas de soluções, os ERP têm aumentado sua participação no mercado e começam a despertar interesse acadêmico e empresarial, principalmente, para as PME. Este estudo buscou analisar se os resultados, pós implantação do sistema ERP, têm otimizado os processos organizacionais, em empresas de pequeno porte, no município de Aracaju, Sergipe. Foram escolhidas duas empresas para a construção do corpus de análise. Ambas são reconhecidas no mercado, passaram por todas as etapas de implantação do sistema e, hoje, encontram-se na fase de pós-implantação. O método de pesquisa adotado foi o estudo de casos múltiplos, com abordagem qualitativa, de caráter descritivo. As informações foram coletadas utilizando um roteiro de entrevista semiestruturado, que foram aplicados junto aos sócios e principais incentivadores da utilização do ERP nas empresas. A partir dos resultados e das análises realizadas, tornou-se possível inferir que as organizações estudadas possuem muitos pontos divergentes, principalmente, nos processos organizacionais existentes, antes e pós-implantação do sistema ERP. A análise comparativa dos casos mostrou que as razões dos sócios para implantação foram semelhantes, como: reduzir custos, aumentar a tomada de decisão, melhorar o desempenho de negócio, interligar os processos, reduzir a mão-de-obra e aumentar a velocidade na prestação do serviço. Entretanto, apenas umas das empresas analisadas obteve um resultado mais consistente, em relação ao cumprimento das razões apontadas e no tocante aos benefícios obtidos. No caso da outra empresa, apresentou falha na implantação do projeto, comprometendo a fase de pós implantação do sistema ERP, tornando-o, em grande parte, subutilizado. Por isso, acabou por não aderir, totalmente, os benefícios esperados no desempenho organizacional.São Cristóvão, SEporAdministraçãoEnsino de adminstraçãoBenefíciosSistemas Integrados de Gestão (ERP)Sergipe (SE)BenefitsPost-implantationProcessesCIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESASAnálise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipeinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisUniversidade Federal de SergipeDAD - Departamento de Administração – São Cristóvão - Presencialreponame:Repositório Institucional da UFSinstname:Universidade Federal de Sergipe (UFS)instacron:UFSinfo:eu-repo/semantics/openAccessTEXTRodrigo_Alves_Santos.pdf.txtRodrigo_Alves_Santos.pdf.txtExtracted texttext/plain160405https://ri.ufs.br/jspui/bitstream/riufs/10506/3/Rodrigo_Alves_Santos.pdf.txtc3b5a5dac5125f6ca25c3b64e3dc24f1MD53THUMBNAILRodrigo_Alves_Santos.pdf.jpgRodrigo_Alves_Santos.pdf.jpgGenerated Thumbnailimage/jpeg1196https://ri.ufs.br/jspui/bitstream/riufs/10506/4/Rodrigo_Alves_Santos.pdf.jpgfe6febf55c45659d4af041d4880236bcMD54ORIGINALRodrigo_Alves_Santos.pdfRodrigo_Alves_Santos.pdfapplication/pdf564612https://ri.ufs.br/jspui/bitstream/riufs/10506/2/Rodrigo_Alves_Santos.pdf9544b5d4d11885e26650c5338e3a1c98MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81475https://ri.ufs.br/jspui/bitstream/riufs/10506/1/license.txt098cbbf65c2c15e1fb2e49c5d306a44cMD51riufs/105062019-02-15 10:59:21.034oai:ufs.br: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Repositório InstitucionalPUBhttps://ri.ufs.br/oai/requestrepositorio@academico.ufs.bropendoar:2019-02-15T13:59:21Repositório Institucional da UFS - Universidade Federal de Sergipe (UFS)false |
dc.title.pt_BR.fl_str_mv |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
title |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
spellingShingle |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe Santos, Rodrigo Alves dos Administração Ensino de adminstração Benefícios Sistemas Integrados de Gestão (ERP) Sergipe (SE) Benefits Post-implantation Processes CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS |
title_short |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
title_full |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
title_fullStr |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
title_full_unstemmed |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
title_sort |
Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe |
author |
Santos, Rodrigo Alves dos |
author_facet |
Santos, Rodrigo Alves dos |
author_role |
author |
dc.contributor.author.fl_str_mv |
Santos, Rodrigo Alves dos |
dc.contributor.advisor1.fl_str_mv |
Luft, Maria Conceição Melo Silva |
contributor_str_mv |
Luft, Maria Conceição Melo Silva |
dc.subject.por.fl_str_mv |
Administração Ensino de adminstração Benefícios Sistemas Integrados de Gestão (ERP) Sergipe (SE) |
topic |
Administração Ensino de adminstração Benefícios Sistemas Integrados de Gestão (ERP) Sergipe (SE) Benefits Post-implantation Processes CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS |
dc.subject.eng.fl_str_mv |
Benefits Post-implantation Processes |
dc.subject.cnpq.fl_str_mv |
CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS |
description |
The information technology (IT) has evolved from a traditional administrative support orientation to a strategic role within the organization, and the Enterprise Resource Planning in this context arise to integrate the company sectors and make it respond market requirements. The organizational processes are undergoing a modification regarding the complexity of the procedures and activities, such as: the need of the speed in the operations, competitive advantage, reduction of costs, business acting, among others. Given these benefits ERP have increased their market share and are beginning to arouse both academic and business interest, mainly for PME. This study looked for to analyze the results, post-implantation of the system ERP, have optimized the organizational processes in companies of small load, in the city of Aracaju, Sergipe. Two companies were chosen for the construction of the analysis corpus. These two companies are recognized in the market, have gone through all stages of system deployment and are now in the post-implantation phase. The research method adopted was the study of multiple cases with qualitative approach of descriptive character.The information was collected using a semi-structured interview script that was applied to the partners and main promoters of the use of the ERP in the company. From the results and the analyzes carried out, it can be inferred that the studied organizations have many divergent points regarding the organizational processes existing before and after implantation and the results obtained postimplantation of the ERP system. The comparative analysis of the cases showed that the partners' reason for implantation was practically the same ones, as: reducing costs, increasing decision making, business performance, linking processes, reducing labor and increasing speed in service the service. However, only one of the obtained a more solid result in relation to the execution of the pointed reasons and concerning the obtained benefits. In the case of the other, the implementation of the project failed, compromising the post-deployment phase of the ERP system, making the system largely underutilized and not fully adhering to the expected benefits in organizational performance. |
publishDate |
2018 |
dc.date.issued.fl_str_mv |
2018-09-28 |
dc.date.accessioned.fl_str_mv |
2019-02-15T13:58:51Z |
dc.date.available.fl_str_mv |
2019-02-15T13:58:51Z |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/bachelorThesis |
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bachelorThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
Santons, Rodrigo Alves dos. Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe. São Cristóvão, SE, 2018. Monografia (graduação em Administração) – Departamento de Administração, Centro de Ciências Sociais Aplicadas, Universidade Federal de Sergipe, São Cristóvão, 2018 |
dc.identifier.uri.fl_str_mv |
http://ri.ufs.br/jspui/handle/riufs/10506 |
identifier_str_mv |
Santons, Rodrigo Alves dos. Análise dos resultados pós-implantação de sistemas integrados de gestão (ERP) : estudo de múltiplos casos em Sergipe. São Cristóvão, SE, 2018. Monografia (graduação em Administração) – Departamento de Administração, Centro de Ciências Sociais Aplicadas, Universidade Federal de Sergipe, São Cristóvão, 2018 |
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Universidade Federal de Sergipe |
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DAD - Departamento de Administração – São Cristóvão - Presencial |
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