O Serviço de referência como espaço de mediação da informação em bibliotecas universitárias

• Autor(a) principal: Nascimento, Adriana Santos
• Data de Publicação: 2017
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UFS
• Texto Completo: https://ri.ufs.br/handle/riufs/6711
• topic: Bibliotecas universitárias; Serviço de referência em bibliotecas; Biblioteca Central da UFS (BICEN); University libraries; Library reference service; Central Library (BICEN/UFS); CIENCIAS SOCIAIS APLICADAS::CIENCIA DA INFORMACAO::BIBLIOTECONOMIA::TECNICAS DE RECUPERACAO DE INFORMACAO

The purpose of this study was to analyze the reference service provided at the university library of the Federal University of Sergipe (UFS) and Tiradentes University (UNIT), through the application of a questionnaire to information professionals who work and develop their activities in these two information units, in order to observe what tools they use to mediate information with users, also aiming to highlight the importance of the librarian as disseminator of the information and its skills and abilities developed in this process of information mediation. Therefore, this professional must anticipate the needs of users and not just wait for them to come to their work environment, having as important tool information and communication technologies (ICT) and acting in different spaces in the units, as well as in the referral service, which should be adequate in response to the demands of users and the community in general. Thus, librarians must master information technology, which entails confronting new roles and roles, but also leads to new opportunities and skills to be developed. When the user searches for the referral service, he also looks for guidance on how to behave in his searches, solve an existing problem, categorize important information that he needs and heal a given lack of information. In this sense, it is the responsibility of the librarian to be the mediator of this reference service, developing its role in guiding its users. Librarians need to develop a variety of functions so that their work as a whole is recognized so that their users find their desired information and that they meet their informational needs. The methodological procedures of the research consisted of bibliographical research and the application of a questionnaire to analyze the resources used by the librarians in the mediation of the information in their informational units