Percepção de gestores de TIC da APF sobre boas práticas de governança de TIC

• Autor(a) principal: Sales, Lizianne Maria Gomes Menezes
• Data de Publicação: 2017
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UFS
• Texto Completo: https://ri.ufs.br/handle/riufs/7032
• topic: Sistemas de informação; Tecnologia da informação; Gestão Pública; Governança corporativa; Governança pública; Governança de TI; iGovTI; Corporate governance; Public governance; IT Governance

In order to monitor the Information Technology Governance situation in the Federal Public Administration (APF) in Brazil, the Federal Audit Office (TCU) has been conducting questionnaire surveys every two governance and IT management provided by laws, regulations, technical standards and international best practice models. And, with the aim of stimulating improvements in IT governance in the APF, the TCU created, under the 2010 survey, the IT governance index (iGovTI). This index seeks to reflect, in a general way, the IT governance situation of each evaluated organization. Currently (2017), iGovTI evaluates organizations in four stages: initial, basic, intermediate and improved. In this context, the research linked to this problem seeks to identify with the ICT managers of Brazilian APF organizations of the "initial" capacity stage, why they do not adopt good practices in their respective organizations. The nature of this research is classified as applied, with data approach in quantitative and qualitative form. The objectives are of an explanatory nature, with technical procedures that classify it as experimental research. The questionnaire answered through the application of the survey, sent to the organizations of initial stage in iGovTI, were considered as results of this evaluation. This questionnaire collected information related to the organization, its participants dedicated to the area of IT Governance, as well as collecting data and information related to IT Governance in the organization, in order to achieve the objective of our study. As main results, we recognize that ITIL, COBIT and PMBOK are the best practices best known and used in Early Stage organizations. And although in most organizations there are financial resources dedicated to the area, the difficulties with technical knowledge about IT Governance and good practices in managing and managing IT services stand out from the other difficulties. With this, we can conclude that, in addition to the existing awareness about the importance of aligning IT with the strategic objectives of the organization, actions and dedication are also necessary for the area, not just planning.