RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT

Detalhes bibliográficos
Autor(a) principal: Hermida,Patrícia Madalena Vieira
Data de Publicação: 2019
Outros Autores: Nascimento,Eliane Regina Pereira do, Echevarría-Guanilo,Maria Elena, Vituri,Dagmar Willamovius, Martins,Sabrina Regina, Barbosa,Sarah Soares
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Texto & contexto enfermagem (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-07072019000100341
Resumo: ABSTRACT Objectives: to evaluate, with users, the responsiveness of the embracement with risk classification in an emergency care unit and to analyze the association between socio-demographic and care variables with the evaluation of responsiveness. Method: quantitative, correlational study approach, developed in an emergency care unit in Santa Catarina (Brazil) with 459 users. A validated questionnaire was applied, with 25 questions, evaluated by Likert scale and organized in the domains: dignity, communication, agility, social support and facilities. The data were organized and processed with the Epi Info software and OpenEpi, using descriptive statistics and chi-square test. Results: the domains that stood out with good responsiveness were dignity (97.8%), communication (93.9%) and facilities (91.1%). Agility obtained the lowest percentage (56.6%). The overall mean of good responsiveness of the user embracement with Risk Classification was 82.1%. There was a significant statistical difference in the characteristics of users' profile (gender, age, marital status and schooling) and the number of times the user was attended in the service with good responsiveness. Conclusion: the user embracement with risk classification presented good responsiveness; however, there is a need for improvements, especially related to the agility of care. The evaluation of responsiveness by users is associated with socio-demographic and care variables.
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spelling RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNITHealth services researchEmergency medical servicesNursingEmergency nursingUser embracementTriageQuality of health carePatient satisfactionABSTRACT Objectives: to evaluate, with users, the responsiveness of the embracement with risk classification in an emergency care unit and to analyze the association between socio-demographic and care variables with the evaluation of responsiveness. Method: quantitative, correlational study approach, developed in an emergency care unit in Santa Catarina (Brazil) with 459 users. A validated questionnaire was applied, with 25 questions, evaluated by Likert scale and organized in the domains: dignity, communication, agility, social support and facilities. The data were organized and processed with the Epi Info software and OpenEpi, using descriptive statistics and chi-square test. Results: the domains that stood out with good responsiveness were dignity (97.8%), communication (93.9%) and facilities (91.1%). Agility obtained the lowest percentage (56.6%). The overall mean of good responsiveness of the user embracement with Risk Classification was 82.1%. There was a significant statistical difference in the characteristics of users' profile (gender, age, marital status and schooling) and the number of times the user was attended in the service with good responsiveness. Conclusion: the user embracement with risk classification presented good responsiveness; however, there is a need for improvements, especially related to the agility of care. The evaluation of responsiveness by users is associated with socio-demographic and care variables.Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem2019-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-07072019000100341Texto & Contexto - Enfermagem v.28 2019reponame:Texto & contexto enfermagem (Online)instname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSC10.1590/1980-265x-tce-2017-0480info:eu-repo/semantics/openAccessHermida,Patrícia Madalena VieiraNascimento,Eliane Regina Pereira doEchevarría-Guanilo,Maria ElenaVituri,Dagmar WillamoviusMartins,Sabrina ReginaBarbosa,Sarah Soareseng2019-07-03T00:00:00Zoai:scielo:S0104-07072019000100341Revistahttp://www.scielo.br/tcePUBhttps://old.scielo.br/oai/scielo-oai.phptextoecontexto@nfr.ufsc.br1980-265X0104-0707opendoar:2019-07-03T00:00Texto & contexto enfermagem (Online) - Universidade Federal de Santa Catarina (UFSC)false
dc.title.none.fl_str_mv RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
title RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
spellingShingle RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
Hermida,Patrícia Madalena Vieira
Health services research
Emergency medical services
Nursing
Emergency nursing
User embracement
Triage
Quality of health care
Patient satisfaction
title_short RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
title_full RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
title_fullStr RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
title_full_unstemmed RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
title_sort RESPONSIVENES OF THE EMBRACEMENT WITH RISK CASSIFICATION: USER´S EVALUATION IN EMERGENCY CARE UNIT
author Hermida,Patrícia Madalena Vieira
author_facet Hermida,Patrícia Madalena Vieira
Nascimento,Eliane Regina Pereira do
Echevarría-Guanilo,Maria Elena
Vituri,Dagmar Willamovius
Martins,Sabrina Regina
Barbosa,Sarah Soares
author_role author
author2 Nascimento,Eliane Regina Pereira do
Echevarría-Guanilo,Maria Elena
Vituri,Dagmar Willamovius
Martins,Sabrina Regina
Barbosa,Sarah Soares
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Hermida,Patrícia Madalena Vieira
Nascimento,Eliane Regina Pereira do
Echevarría-Guanilo,Maria Elena
Vituri,Dagmar Willamovius
Martins,Sabrina Regina
Barbosa,Sarah Soares
dc.subject.por.fl_str_mv Health services research
Emergency medical services
Nursing
Emergency nursing
User embracement
Triage
Quality of health care
Patient satisfaction
topic Health services research
Emergency medical services
Nursing
Emergency nursing
User embracement
Triage
Quality of health care
Patient satisfaction
description ABSTRACT Objectives: to evaluate, with users, the responsiveness of the embracement with risk classification in an emergency care unit and to analyze the association between socio-demographic and care variables with the evaluation of responsiveness. Method: quantitative, correlational study approach, developed in an emergency care unit in Santa Catarina (Brazil) with 459 users. A validated questionnaire was applied, with 25 questions, evaluated by Likert scale and organized in the domains: dignity, communication, agility, social support and facilities. The data were organized and processed with the Epi Info software and OpenEpi, using descriptive statistics and chi-square test. Results: the domains that stood out with good responsiveness were dignity (97.8%), communication (93.9%) and facilities (91.1%). Agility obtained the lowest percentage (56.6%). The overall mean of good responsiveness of the user embracement with Risk Classification was 82.1%. There was a significant statistical difference in the characteristics of users' profile (gender, age, marital status and schooling) and the number of times the user was attended in the service with good responsiveness. Conclusion: the user embracement with risk classification presented good responsiveness; however, there is a need for improvements, especially related to the agility of care. The evaluation of responsiveness by users is associated with socio-demographic and care variables.
publishDate 2019
dc.date.none.fl_str_mv 2019-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-07072019000100341
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-07072019000100341
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/1980-265x-tce-2017-0480
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem
publisher.none.fl_str_mv Universidade Federal de Santa Catarina, Programa de Pós Graduação em Enfermagem
dc.source.none.fl_str_mv Texto & Contexto - Enfermagem v.28 2019
reponame:Texto & contexto enfermagem (Online)
instname:Universidade Federal de Santa Catarina (UFSC)
instacron:UFSC
instname_str Universidade Federal de Santa Catarina (UFSC)
instacron_str UFSC
institution UFSC
reponame_str Texto & contexto enfermagem (Online)
collection Texto & contexto enfermagem (Online)
repository.name.fl_str_mv Texto & contexto enfermagem (Online) - Universidade Federal de Santa Catarina (UFSC)
repository.mail.fl_str_mv textoecontexto@nfr.ufsc.br
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