Evaluation of the efficiency of a toxicology laboratory

Detalhes bibliográficos
Autor(a) principal: Neves, Mariah Bonelli Roussenq
Data de Publicação: 2020
Tipo de documento: Trabalho de conclusão de curso
Idioma: eng
Título da fonte: Repositório Institucional da UFSC
Texto Completo: https://repositorio.ufsc.br/handle/123456789/217022
Resumo: TCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências da Saúde. Farmácia.
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spelling Evaluation of the efficiency of a toxicology laboratoryAvaliação da Eficiência de um Laboratório de Toxicologiatoxicology laboratoryuser satisfactionturnaround time (TAT)quality assurancesigma metricTCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências da Saúde. Farmácia.Laboratory turnaround time (TAT) has been used as an indicator of efficiency. Prolonged TAT causes delay on treatment, increases patient waiting time on emergency department and the risk for patient safety. Short TAT is important in poisoning cases. To decrease the time of the clinical decision, report of critical values is also important. To evaluate the efficiency of a public toxicology laboratory a user satisfaction survey was applied and TAT data collected. This laboratory serves the demands of a Brazilian Center for Information and Toxicological Assistance. The observed TAT met the laboratory's own deadline but not the user’s expectations and the one predicted by the UK guideline. Almost half of the users reported not being informed of the critical values. While everyone considered that communication is important, half of the users reported that it is not necessary. Although all users reported good satisfaction on laboratory results, opportunities for efficiency improvement were observed, such as reducing the test deadline, improving the test menu, and the communication of critical values.Florianópolis, SCMartinello, FlaviaHigioka, Angela SomavillaUniversidade Federal de Santa CatarinaNeves, Mariah Bonelli Roussenq2020-10-30T11:30:02Z2020-10-30T11:30:02Z2020-08-27info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisapplication/pdfapplication/pdfhttps://repositorio.ufsc.br/handle/123456789/217022info:eu-repo/semantics/openAccessengreponame:Repositório Institucional da UFSCinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSC2020-10-30T11:30:02Zoai:repositorio.ufsc.br:123456789/217022Repositório InstitucionalPUBhttp://150.162.242.35/oai/requestopendoar:23732020-10-30T11:30:02Repositório Institucional da UFSC - Universidade Federal de Santa Catarina (UFSC)false
dc.title.none.fl_str_mv Evaluation of the efficiency of a toxicology laboratory
Avaliação da Eficiência de um Laboratório de Toxicologia
title Evaluation of the efficiency of a toxicology laboratory
spellingShingle Evaluation of the efficiency of a toxicology laboratory
Neves, Mariah Bonelli Roussenq
toxicology laboratory
user satisfaction
turnaround time (TAT)
quality assurance
sigma metric
title_short Evaluation of the efficiency of a toxicology laboratory
title_full Evaluation of the efficiency of a toxicology laboratory
title_fullStr Evaluation of the efficiency of a toxicology laboratory
title_full_unstemmed Evaluation of the efficiency of a toxicology laboratory
title_sort Evaluation of the efficiency of a toxicology laboratory
author Neves, Mariah Bonelli Roussenq
author_facet Neves, Mariah Bonelli Roussenq
author_role author
dc.contributor.none.fl_str_mv Martinello, Flavia
Higioka, Angela Somavilla
Universidade Federal de Santa Catarina
dc.contributor.author.fl_str_mv Neves, Mariah Bonelli Roussenq
dc.subject.por.fl_str_mv toxicology laboratory
user satisfaction
turnaround time (TAT)
quality assurance
sigma metric
topic toxicology laboratory
user satisfaction
turnaround time (TAT)
quality assurance
sigma metric
description TCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências da Saúde. Farmácia.
publishDate 2020
dc.date.none.fl_str_mv 2020-10-30T11:30:02Z
2020-10-30T11:30:02Z
2020-08-27
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/bachelorThesis
format bachelorThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://repositorio.ufsc.br/handle/123456789/217022
url https://repositorio.ufsc.br/handle/123456789/217022
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv Florianópolis, SC
publisher.none.fl_str_mv Florianópolis, SC
dc.source.none.fl_str_mv reponame:Repositório Institucional da UFSC
instname:Universidade Federal de Santa Catarina (UFSC)
instacron:UFSC
instname_str Universidade Federal de Santa Catarina (UFSC)
instacron_str UFSC
institution UFSC
reponame_str Repositório Institucional da UFSC
collection Repositório Institucional da UFSC
repository.name.fl_str_mv Repositório Institucional da UFSC - Universidade Federal de Santa Catarina (UFSC)
repository.mail.fl_str_mv
_version_ 1808652268748144640

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