Evaluation of the efficiency of a toxicology laboratory
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Tipo de documento: | Trabalho de conclusão de curso |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFSC |
Texto Completo: | https://repositorio.ufsc.br/handle/123456789/217022 |
Resumo: | TCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências da Saúde. Farmácia. |
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Repositório Institucional da UFSC |
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2373 |
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Evaluation of the efficiency of a toxicology laboratoryAvaliação da Eficiência de um Laboratório de Toxicologiatoxicology laboratoryuser satisfactionturnaround time (TAT)quality assurancesigma metricTCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências da Saúde. Farmácia.Laboratory turnaround time (TAT) has been used as an indicator of efficiency. Prolonged TAT causes delay on treatment, increases patient waiting time on emergency department and the risk for patient safety. Short TAT is important in poisoning cases. To decrease the time of the clinical decision, report of critical values is also important. To evaluate the efficiency of a public toxicology laboratory a user satisfaction survey was applied and TAT data collected. This laboratory serves the demands of a Brazilian Center for Information and Toxicological Assistance. The observed TAT met the laboratory's own deadline but not the user’s expectations and the one predicted by the UK guideline. Almost half of the users reported not being informed of the critical values. While everyone considered that communication is important, half of the users reported that it is not necessary. Although all users reported good satisfaction on laboratory results, opportunities for efficiency improvement were observed, such as reducing the test deadline, improving the test menu, and the communication of critical values.Florianópolis, SCMartinello, FlaviaHigioka, Angela SomavillaUniversidade Federal de Santa CatarinaNeves, Mariah Bonelli Roussenq2020-10-30T11:30:02Z2020-10-30T11:30:02Z2020-08-27info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisapplication/pdfapplication/pdfhttps://repositorio.ufsc.br/handle/123456789/217022info:eu-repo/semantics/openAccessengreponame:Repositório Institucional da UFSCinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSC2020-10-30T11:30:02Zoai:repositorio.ufsc.br:123456789/217022Repositório InstitucionalPUBhttp://150.162.242.35/oai/requestopendoar:23732020-10-30T11:30:02Repositório Institucional da UFSC - Universidade Federal de Santa Catarina (UFSC)false |
dc.title.none.fl_str_mv |
Evaluation of the efficiency of a toxicology laboratory Avaliação da Eficiência de um Laboratório de Toxicologia |
title |
Evaluation of the efficiency of a toxicology laboratory |
spellingShingle |
Evaluation of the efficiency of a toxicology laboratory Neves, Mariah Bonelli Roussenq toxicology laboratory user satisfaction turnaround time (TAT) quality assurance sigma metric |
title_short |
Evaluation of the efficiency of a toxicology laboratory |
title_full |
Evaluation of the efficiency of a toxicology laboratory |
title_fullStr |
Evaluation of the efficiency of a toxicology laboratory |
title_full_unstemmed |
Evaluation of the efficiency of a toxicology laboratory |
title_sort |
Evaluation of the efficiency of a toxicology laboratory |
author |
Neves, Mariah Bonelli Roussenq |
author_facet |
Neves, Mariah Bonelli Roussenq |
author_role |
author |
dc.contributor.none.fl_str_mv |
Martinello, Flavia Higioka, Angela Somavilla Universidade Federal de Santa Catarina |
dc.contributor.author.fl_str_mv |
Neves, Mariah Bonelli Roussenq |
dc.subject.por.fl_str_mv |
toxicology laboratory user satisfaction turnaround time (TAT) quality assurance sigma metric |
topic |
toxicology laboratory user satisfaction turnaround time (TAT) quality assurance sigma metric |
description |
TCC(graduação) - Universidade Federal de Santa Catarina. Centro de Ciências da Saúde. Farmácia. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-10-30T11:30:02Z 2020-10-30T11:30:02Z 2020-08-27 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/bachelorThesis |
format |
bachelorThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufsc.br/handle/123456789/217022 |
url |
https://repositorio.ufsc.br/handle/123456789/217022 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf |
dc.publisher.none.fl_str_mv |
Florianópolis, SC |
publisher.none.fl_str_mv |
Florianópolis, SC |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da UFSC instname:Universidade Federal de Santa Catarina (UFSC) instacron:UFSC |
instname_str |
Universidade Federal de Santa Catarina (UFSC) |
instacron_str |
UFSC |
institution |
UFSC |
reponame_str |
Repositório Institucional da UFSC |
collection |
Repositório Institucional da UFSC |
repository.name.fl_str_mv |
Repositório Institucional da UFSC - Universidade Federal de Santa Catarina (UFSC) |
repository.mail.fl_str_mv |
|
_version_ |
1808652268748144640 |