Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário
Autor(a) principal: | |
---|---|
Data de Publicação: | 2010 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Repositório Institucional Manancial UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/4553 |
Resumo: | This research was developed in order to understand the influence of organizational values on the perception of social and organizational support at work, considering the perspective of both employees and managers from the public and private banking sectors. Therefore, a descriptive research of survey type was carried out, drawing on quantitative and qualitative methodologies for the collection and analysis of results. Initially, in the quantitative stage, 332 employees from the banking industry participated, and they answered a questionnaire developed by the Inventory Model Profiles Organizational Values (IPVO) de Oliveira and Tamayo (2004); Scale Perceived Social Support at Work (EPSST) from Gomide Jr., Guimaraes and Damasio (2004), and Perception Scale Organizational Support Office (EPSO), validated in Brazil by Siqueira (1995). In a second step, nine managers from the banks researched participated in the study, and they answered semi-structured interviews, based on the literature about organizational values and organizational and social support at work. Data obtained in the quantitative stage were analyzed with the help of SPSS software to perform statistical tests, while data obtained in the qualitative phase were analyzed qualitatively through the themes determination and the content analysis. The main results show that the main organizational values of banks, as observed for both employees and managers were the Dominion and the Prestige, while the values Well-being, Autonomy and Self-Realization occupied lower positions in the hierarchy. In relation to the social support at work, the highest incidence was attributed to Informational Social Support, and the lowest priority was assigned to Emotional Social Support. In addition, Organizational Support presented the lowest incidence rate, when compared to the types of social support at work. Besides that, the multiple regression analysis revealed that the model with greater explanatory power was often represented by the Organizational Support, whose variance was explained in 70.2% by the Autonomy and Achievement Domain, and Well-being factors, followed by the model General Support, whose variance was explained in 45,6% for the values Autonomy and Achievement, Prestige and Domain. Thus, we found organizational values influence on the perception of social and organizational support at work. |
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2017-04-252017-04-252010-01-19ANDRADE, Taís de. Organizational values, social and organizational support at work: a study in the banking sector. 2010. 143 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2010.http://repositorio.ufsm.br/handle/1/4553This research was developed in order to understand the influence of organizational values on the perception of social and organizational support at work, considering the perspective of both employees and managers from the public and private banking sectors. Therefore, a descriptive research of survey type was carried out, drawing on quantitative and qualitative methodologies for the collection and analysis of results. Initially, in the quantitative stage, 332 employees from the banking industry participated, and they answered a questionnaire developed by the Inventory Model Profiles Organizational Values (IPVO) de Oliveira and Tamayo (2004); Scale Perceived Social Support at Work (EPSST) from Gomide Jr., Guimaraes and Damasio (2004), and Perception Scale Organizational Support Office (EPSO), validated in Brazil by Siqueira (1995). In a second step, nine managers from the banks researched participated in the study, and they answered semi-structured interviews, based on the literature about organizational values and organizational and social support at work. Data obtained in the quantitative stage were analyzed with the help of SPSS software to perform statistical tests, while data obtained in the qualitative phase were analyzed qualitatively through the themes determination and the content analysis. The main results show that the main organizational values of banks, as observed for both employees and managers were the Dominion and the Prestige, while the values Well-being, Autonomy and Self-Realization occupied lower positions in the hierarchy. In relation to the social support at work, the highest incidence was attributed to Informational Social Support, and the lowest priority was assigned to Emotional Social Support. In addition, Organizational Support presented the lowest incidence rate, when compared to the types of social support at work. Besides that, the multiple regression analysis revealed that the model with greater explanatory power was often represented by the Organizational Support, whose variance was explained in 70.2% by the Autonomy and Achievement Domain, and Well-being factors, followed by the model General Support, whose variance was explained in 45,6% for the values Autonomy and Achievement, Prestige and Domain. Thus, we found organizational values influence on the perception of social and organizational support at work.Este trabalho foi desenvolvido com o propósito de compreender a influência dos valores organizacionais sobre a percepção de suporte social e organizacional no trabalho, sob a perspectiva dos colaboradores e gestores do setor bancário público e privado. Para tanto, realizou-se uma pesquisa de caráter descritivo do tipo survey, valendo-se de metodologias quantitativas e qualitativas para o levantamento e análise dos resultados. Inicialmente, participaram da etapa quantitativa 332 colaboradores do setor bancário, aos quais foram aplicados um questionário elaborado a partir do modelo Inventário de Perfis de Valores Organizacionais (IPVO) de Oliveira e Tamayo (2004); Escala de Percepção de Suporte Social no Trabalho (EPSST) de Gomide Jr., Guimarães e Damásio (2004); e Escala de Percepção de Suporte Organizacional (EPSO), validada no Brasil por Siqueira (1995). Em um segundo momento, participaram do estudo nove gestores dos bancos investigados, com os quais realizaram-se entrevistas semiestruturadas, tendo como base a literatura sobre valores organizacionais e suporte social e organizacional no trabalho. Os dados obtidos na etapa quantitativa foram analisados com o apoio do software SPSS para a realização dos testes estatísticos, enquanto os dados obtidos na etapa qualitativa foram analisados através da determinação dos temas e análise de conteúdo. Os principais resultados encontrados expõem que os valores organizacionais prioritários das instituições bancárias, segundo a percepção dos colaboradores e gestores, foram o Domínio e o Prestígio, enquanto os valores Bem-estar, Autonomia e Realização ocuparam lugares inferiores na hierarquia. Em relação ao suporte social no trabalho, a maior incidência foi atribuída ao Suporte Social Informacional, enquanto a menor prioridade foi atribuída ao Suporte Social Emocional. Além disso, o Suporte Organizacional apresentou o menor nível de incidência, quando comparado aos tipos de suporte social no trabalho. Ainda, as análises de regressão múltipla revelaram que o modelo com maior poder de explicação foi representado pela variável Suporte Organizacional, cuja variância foi explicada em 70,2% pelos fatores Autonomia e Realização, Domínio e Bemestar, seguido do modelo Geral Suporte, onde a variância foi explicada em 45,6% pelos valores Autonomia e Realização, Prestígio e Domínio. Assim, identificou-se que os valores organizacionais exercem influência sobre a percepção de suporte social e organizacional no trabalho.application/pdfporUniversidade Federal de Santa MariaPrograma de Pós-Graduação em AdministraçãoUFSMBRAdministraçãoValores organizacionaisSuporte social no trabalhoSuporte organizacionalOrganizational valuesSocial support at workOrganizational supportCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOValores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancárioOrganizational values, social and organizational support at work: a study in the banking sectorinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisEstivalete, Vania de Fátima Barroshttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4705184T5Löbler, Mauri Leodirhttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4764374E4Perrone, Claudia Mariahttp://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4707578H8http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4214989U0Andrade, Taís de600200000006400300300300300c5042a03-c4db-4666-bffa-7d36f62434af2f8f1e2c-05b4-4412-a600-89a937c34fcf9c1a3c87-57ed-4200-b10a-a9f685417657381f90cb-9f8e-4743-9a83-6d986e1396e3info:eu-repo/semantics/openAccessreponame:Repositório Institucional Manancial UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALANDRADE, TAIS DE.pdfapplication/pdf1372491http://repositorio.ufsm.br/bitstream/1/4553/1/ANDRADE%2c%20TAIS%20DE.pdf48d1e0b5f54e182cceb213616a92193dMD51TEXTANDRADE, TAIS DE.pdf.txtANDRADE, TAIS DE.pdf.txtExtracted texttext/plain344307http://repositorio.ufsm.br/bitstream/1/4553/2/ANDRADE%2c%20TAIS%20DE.pdf.txtf0ff05e72a95ab41ff5fe9d716818580MD52THUMBNAILANDRADE, TAIS DE.pdf.jpgANDRADE, TAIS DE.pdf.jpgIM Thumbnailimage/jpeg5078http://repositorio.ufsm.br/bitstream/1/4553/3/ANDRADE%2c%20TAIS%20DE.pdf.jpg5ccbeaa5217f599773becb3dd0cbefe5MD531/45532017-07-25 11:10:02.062oai:repositorio.ufsm.br:1/4553Repositório Institucionalhttp://repositorio.ufsm.br/PUBhttp://repositorio.ufsm.br/oai/requestouvidoria@ufsm.bropendoar:39132017-07-25T14:10:02Repositório Institucional Manancial UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
dc.title.alternative.eng.fl_str_mv |
Organizational values, social and organizational support at work: a study in the banking sector |
title |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
spellingShingle |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário Andrade, Taís de Valores organizacionais Suporte social no trabalho Suporte organizacional Organizational values Social support at work Organizational support CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
title_short |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
title_full |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
title_fullStr |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
title_full_unstemmed |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
title_sort |
Valores organizacionais, suporte social e organizacional no trabalho: um estudo no setor bancário |
author |
Andrade, Taís de |
author_facet |
Andrade, Taís de |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Estivalete, Vania de Fátima Barros |
dc.contributor.advisor1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4705184T5 |
dc.contributor.referee1.fl_str_mv |
Löbler, Mauri Leodir |
dc.contributor.referee1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4764374E4 |
dc.contributor.referee2.fl_str_mv |
Perrone, Claudia Maria |
dc.contributor.referee2Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4707578H8 |
dc.contributor.authorLattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4214989U0 |
dc.contributor.author.fl_str_mv |
Andrade, Taís de |
contributor_str_mv |
Estivalete, Vania de Fátima Barros Löbler, Mauri Leodir Perrone, Claudia Maria |
dc.subject.por.fl_str_mv |
Valores organizacionais Suporte social no trabalho Suporte organizacional |
topic |
Valores organizacionais Suporte social no trabalho Suporte organizacional Organizational values Social support at work Organizational support CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
dc.subject.eng.fl_str_mv |
Organizational values Social support at work Organizational support |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO |
description |
This research was developed in order to understand the influence of organizational values on the perception of social and organizational support at work, considering the perspective of both employees and managers from the public and private banking sectors. Therefore, a descriptive research of survey type was carried out, drawing on quantitative and qualitative methodologies for the collection and analysis of results. Initially, in the quantitative stage, 332 employees from the banking industry participated, and they answered a questionnaire developed by the Inventory Model Profiles Organizational Values (IPVO) de Oliveira and Tamayo (2004); Scale Perceived Social Support at Work (EPSST) from Gomide Jr., Guimaraes and Damasio (2004), and Perception Scale Organizational Support Office (EPSO), validated in Brazil by Siqueira (1995). In a second step, nine managers from the banks researched participated in the study, and they answered semi-structured interviews, based on the literature about organizational values and organizational and social support at work. Data obtained in the quantitative stage were analyzed with the help of SPSS software to perform statistical tests, while data obtained in the qualitative phase were analyzed qualitatively through the themes determination and the content analysis. The main results show that the main organizational values of banks, as observed for both employees and managers were the Dominion and the Prestige, while the values Well-being, Autonomy and Self-Realization occupied lower positions in the hierarchy. In relation to the social support at work, the highest incidence was attributed to Informational Social Support, and the lowest priority was assigned to Emotional Social Support. In addition, Organizational Support presented the lowest incidence rate, when compared to the types of social support at work. Besides that, the multiple regression analysis revealed that the model with greater explanatory power was often represented by the Organizational Support, whose variance was explained in 70.2% by the Autonomy and Achievement Domain, and Well-being factors, followed by the model General Support, whose variance was explained in 45,6% for the values Autonomy and Achievement, Prestige and Domain. Thus, we found organizational values influence on the perception of social and organizational support at work. |
publishDate |
2010 |
dc.date.issued.fl_str_mv |
2010-01-19 |
dc.date.accessioned.fl_str_mv |
2017-04-25 |
dc.date.available.fl_str_mv |
2017-04-25 |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
ANDRADE, Taís de. Organizational values, social and organizational support at work: a study in the banking sector. 2010. 143 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2010. |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/4553 |
identifier_str_mv |
ANDRADE, Taís de. Organizational values, social and organizational support at work: a study in the banking sector. 2010. 143 f. Dissertação (Mestrado em Administração) - Universidade Federal de Santa Maria, Santa Maria, 2010. |
url |
http://repositorio.ufsm.br/handle/1/4553 |
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UFSM |
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Administração |
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Universidade Federal de Santa Maria |
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