Automação de processos de negócio utilizando robotic process automation (RPA) em um centro de serviços compartilhados (CSC): um estudo de caso

• Autor(a) principal: Freitas Júnior, Vicente Gonçalves
• Data de Publicação: 2021
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UFU
• Texto Completo: https://repositorio.ufu.br/handle/123456789/33758
• topic: Robotic process automation (RPA); Robotic process automation (RPA); Centro de serviços compartilhados (CSC); Shared services center (SSC); Processos; Processes; Automações; Automations; Blue prism; Blue prism; CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO

Robotic Process Automation (RPA) denominates the development of solutions that interact with systems through their interface in order to replace manual and repetitive processes performed until then by human operators. Considering the study carried out in a Shared Services Center (SSC) in the city of Uberlândia, Minas Gerais, this work aims to analyze the process of user registration in a travel system and the process of posting freight service notes. The development of the automations was done through the Blue Prism tool, enabling the creation of flows that execute the satisfactory paths of the processes and also flows that identify exception cases that are directed to human treatment. The work shows the impacts and benefits obtained with the automation of these two processes, as well as the cost reduction of the operation, reduction of errors in the execution, gain of agility, standardization of the processes and release of working hours that were automated.