Processos de trabalho da assistência estudantil no ensino superior: uma percepção dos assistentes sociais da Universidade de Brasília (UnB)

• Autor(a) principal: Costa de Sant’anna, Marcia
• Data de Publicação: 2021
• Outros Autores: Almeida, Alexandre Nascimento de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Administração Pública e Gestão Social
• Texto Completo: https://periodicos.ufv.br/apgs/article/view/10796

In the last decade there was an expansion and democratization of places in public higher education of Brazil. This expansion increased students in socioeconomic vulnerability, demanding the expansion of student assistance programs. However, the growth of the student assistance at universities has not been compatible with its demand, creating management problems and lack of resources and infrastructure. The objective of the research is to analyze the perception of social workers about their work processes in student assistance. Data were obtained through the application of a semi-open questionnaire to the social workers staff in a case study for the University of Brasília - UnB. The analytical tool was cluster analysis. The results indicated that there are few positive factors in the work processes of student assistance at UnB, suggesting the need for interventions in different aspects, in order to follow the changes that have occurred in Brazilian public universities.