Key performance indicators for hospital management: perceptions of public health managers in the southeastern region of Brazil

• Autor(a) principal: Pizetta, Luciane
• Data de Publicação: 2023
• Outros Autores: Reis, Augusto, Picinini, Mirian
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Gestão & Saúde (Brasília)
• Texto Completo: https://periodicos.unb.br/index.php/rgs/article/view/40717
• topic: Indicadores de gestão;; Gestor de saúde;; Hospital público;; Setor público.; Indicadores de gestión;; Gerente de salud;; Hospitales Públicos;; Sector público.; Management indicators;; Health manager;; Hospital Public;; Public sector.

Brazilian public management in the health area has undergone several changes and the search for managerial performance tools that enable greater efficiency and effective results has had a greater prominence. Given the above, the objective of this study was to demonstrate the perception and experiences of public health managers about choice criteria, benefits and challenges in the use of key performance indicators in the hospital setting. This is a descriptive, cross-sectional study of qualitative approach developed with professionals who work in public hospitals in the southeastern region of Brazil. The data were collected through individual interviews with managers and analyzed by the content analysis methodology. The sample consisted of 11 professionals who presented a practical context of how this management tool can guide better decision-making and the challenges that are constantly faced.