The role of communication in the knowledge sharing process in the organizational environment

• Autor(a) principal: Luccas, Taciana Maria Lemes de
• Data de Publicação: 2022
• Outros Autores: Damian, Ieda Pelógia Martins
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Ibero-americana de Ciência da Informação
• Texto Completo: https://periodicos.unb.br/index.php/RICI/article/view/39520
• topic: Gestão do conhecimento; Comunicação organizacional; Compartilhamento do conhecimento; Gestión del conocimiento; Comunicación organizacional; Intercambio del conocimiento; Knowledge management; Organizational communication; Knowledge sharing

This article presents the concepts of communication and knowledge management, emphasizing knowledge sharing in organizations. The problem to be clarified in the research addresses how communication can contribute to knowledge sharing. As objectives that guide the study, the exploration of the concepts of communication and knowledge management is presented to present the contribution and meaning of organizational communication in knowledge sharing. The methodology to reach the proposed objective took place through an exploratory bibliographical research, consulting books, theses, dissertations, and scientific journals that contemplated the subjects of organizational communication, knowledge sharing and Knowledge Management. This theoretical orientation presents the concepts related to knowledge management and its importance in organizations, together with the essential role played by communication in this process. It is concluded, after the theoretical surveys, that studying communication for knowledge management is necessary, since only people generate knowledge, and it is through them that knowledge is shared. And, for the generation of knowledge in an organization, proper communication is essential. The questioning of better communication will always exist, but it is necessary to seek the construction of elements that can help in the sharing of knowledge in the organizational sphere so that organizations can take advantage of the benefits arising from knowledge management.