Determinants of user's satisfaction in health plan services

Detalhes bibliográficos
Autor(a) principal: Guimarães Júnior, Djalma Silva
Data de Publicação: 2020
Outros Autores: Medeiros, Denise Dumke de
Tipo de documento: Artigo
Idioma: eng
por
Título da fonte: GEPROS. Gestão da Produção. Operações e Sistemas
Texto Completo: https://revista.feb.unesp.br/gepros/article/view/2329
Resumo: New standards for supplementary health services have been introduced in Brazil by the regulatory agent in order to raise the level of user satisfaction. In this context, understanding the critical factors for user satisfaction can help a supplemental healthcare enterprise to add value to its services, expand its customer base, and become more competitive. The purpose of this article is to propose a logistic regression model to estimate the factors that determine the satisfaction of health plan users. The model was created from a consumer survey data. The research results put in evidence the critical role of factors associated with operations management to improve user satisfaction, considering that the significant variables of the model were: physical facilities of the hospital, appointment marking system and number of hospitals agreed with the health plan.
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spelling Determinants of user's satisfaction in health plan servicesNew standards for supplementary health services have been introduced in Brazil by the regulatory agent in order to raise the level of user satisfaction. In this context, understanding the critical factors for user satisfaction can help a supplemental healthcare enterprise to add value to its services, expand its customer base, and become more competitive. The purpose of this article is to propose a logistic regression model to estimate the factors that determine the satisfaction of health plan users. The model was created from a consumer survey data. The research results put in evidence the critical role of factors associated with operations management to improve user satisfaction, considering that the significant variables of the model were: physical facilities of the hospital, appointment marking system and number of hospitals agreed with the health plan.A Fundacao para o Desenvolvimento de Bauru (FunDeB)2020-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfhttps://revista.feb.unesp.br/gepros/article/view/232910.15675/gepros.v15i1.2329Revista Gestão da Produção Operações e Sistemas; v. 15 n. 1 (2020); 1141984-2430reponame:GEPROS. Gestão da Produção. Operações e Sistemasinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengporhttps://revista.feb.unesp.br/gepros/article/view/2329/pdfhttps://revista.feb.unesp.br/gepros/article/view/2329/1566Copyright (c) 2020 Revista GEPROSinfo:eu-repo/semantics/openAccessGuimarães Júnior, Djalma SilvaMedeiros, Denise Dumke de2020-03-01T12:51:10Zoai:ojs.gepros.emnuvens.com.br:article/2329Revistahttps://revista.feb.unesp.br/geprosPUBhttps://revista.feb.unesp.br/gepros/oaigepros@feb.unesp.br||abjabbour@feb.unesp.br1984-24301809-614Xopendoar:2020-03-01T12:51:10GEPROS. Gestão da Produção. Operações e Sistemas - Universidade Estadual Paulista (UNESP)false
dc.title.none.fl_str_mv Determinants of user's satisfaction in health plan services
title Determinants of user's satisfaction in health plan services
spellingShingle Determinants of user's satisfaction in health plan services
Guimarães Júnior, Djalma Silva
title_short Determinants of user's satisfaction in health plan services
title_full Determinants of user's satisfaction in health plan services
title_fullStr Determinants of user's satisfaction in health plan services
title_full_unstemmed Determinants of user's satisfaction in health plan services
title_sort Determinants of user's satisfaction in health plan services
author Guimarães Júnior, Djalma Silva
author_facet Guimarães Júnior, Djalma Silva
Medeiros, Denise Dumke de
author_role author
author2 Medeiros, Denise Dumke de
author2_role author
dc.contributor.author.fl_str_mv Guimarães Júnior, Djalma Silva
Medeiros, Denise Dumke de
description New standards for supplementary health services have been introduced in Brazil by the regulatory agent in order to raise the level of user satisfaction. In this context, understanding the critical factors for user satisfaction can help a supplemental healthcare enterprise to add value to its services, expand its customer base, and become more competitive. The purpose of this article is to propose a logistic regression model to estimate the factors that determine the satisfaction of health plan users. The model was created from a consumer survey data. The research results put in evidence the critical role of factors associated with operations management to improve user satisfaction, considering that the significant variables of the model were: physical facilities of the hospital, appointment marking system and number of hospitals agreed with the health plan.
publishDate 2020
dc.date.none.fl_str_mv 2020-03-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revista.feb.unesp.br/gepros/article/view/2329
10.15675/gepros.v15i1.2329
url https://revista.feb.unesp.br/gepros/article/view/2329
identifier_str_mv 10.15675/gepros.v15i1.2329
dc.language.iso.fl_str_mv eng
por
language eng
por
dc.relation.none.fl_str_mv https://revista.feb.unesp.br/gepros/article/view/2329/pdf
https://revista.feb.unesp.br/gepros/article/view/2329/1566
dc.rights.driver.fl_str_mv Copyright (c) 2020 Revista GEPROS
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 Revista GEPROS
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.publisher.none.fl_str_mv A Fundacao para o Desenvolvimento de Bauru (FunDeB)
publisher.none.fl_str_mv A Fundacao para o Desenvolvimento de Bauru (FunDeB)
dc.source.none.fl_str_mv Revista Gestão da Produção Operações e Sistemas; v. 15 n. 1 (2020); 114
1984-2430
reponame:GEPROS. Gestão da Produção. Operações e Sistemas
instname:Universidade Estadual Paulista (UNESP)
instacron:UNESP
instname_str Universidade Estadual Paulista (UNESP)
instacron_str UNESP
institution UNESP
reponame_str GEPROS. Gestão da Produção. Operações e Sistemas
collection GEPROS. Gestão da Produção. Operações e Sistemas
repository.name.fl_str_mv GEPROS. Gestão da Produção. Operações e Sistemas - Universidade Estadual Paulista (UNESP)
repository.mail.fl_str_mv gepros@feb.unesp.br||abjabbour@feb.unesp.br
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