Costs of Quality in Product Warranty: A Case Study

Detalhes bibliográficos
Autor(a) principal: Delgado, Alex Garcia Gonçalves
Data de Publicação: 2015
Outros Autores: Gomes, Erasmo, Morais, Rinaldo Macedo de, Grande, Márcia Mazzeo
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Brasileira Multidisciplinar
Texto Completo: http://revistarebram.com/index.php/revistauniara/article/view/342
Resumo: This paper discusses the costs of quality in the prevention of external faults in product warranty. A case study was conducted in a commercial refrigeration company by projects that were used as tools in the quality analysis process, the PDCA cycle, the cause and effect diagram and the Pareto chart. It was found that the management of quality costs in the prevention of external faults can support companies with relevant information for decision making and the prevention of failures and noncompliance. The study also contributes to the discussion on the definition of a structure of quality costs management in the analyzed company.
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spelling Costs of Quality in Product Warranty: A Case StudyCustos da Qualidade na Garantia de Produtos: Um Estudo de Caso em uma Empresa de Pequeno porte de Refrigeração Comercial por ProjetosQuality management. Quality costs. After-sales management.Gestão da qualidade. Custos da qualidade. Gestão de pós-venda.This paper discusses the costs of quality in the prevention of external faults in product warranty. A case study was conducted in a commercial refrigeration company by projects that were used as tools in the quality analysis process, the PDCA cycle, the cause and effect diagram and the Pareto chart. It was found that the management of quality costs in the prevention of external faults can support companies with relevant information for decision making and the prevention of failures and noncompliance. The study also contributes to the discussion on the definition of a structure of quality costs management in the analyzed company.Esse trabalho aborda os custos da qualidade na prevenção de falhas externas na garantia de produtos. Foi realizado um estudo de caso em uma empresa de pequeno porte de refrigeração comercial por projetos em que foram utilizadas como ferramentas no processo de análise de qualidade, o ciclo PDCA, o diagrama causa e efeito e o diagrama de Pareto. Constatou-se que o gerenciamento dos custos da qualidade na prevenção de falhas externas pode subsidiar as empresas com informações relevantes para a tomada de decisão e a prevenção de falhas e não conformidades. O estudo contribui também para a discussão sobre a definição de uma estrutura de gestão dos custos da qualidade na empresa analisada.Revista Brasileira Multidisciplinar - ReBraM2015-01-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://revistarebram.com/index.php/revistauniara/article/view/34210.25061/2527-2675/ReBraM/2015.v18i1.342Revista Brasileira Multidisciplinar - ReBraM; v. 18 n. 1 (2015): Janeiro-Junho; 117-1282527-26751415-3580reponame:Revista Brasileira Multidisciplinarinstname:Universidade de Araraquara (UNIARA)instacron:UNIARAporhttp://revistarebram.com/index.php/revistauniara/article/view/342/309Delgado, Alex Garcia GonçalvesGomes, ErasmoMorais, Rinaldo Macedo deGrande, Márcia Mazzeoinfo:eu-repo/semantics/openAccess2018-03-08T14:24:47Zoai:ojs.revistarebram.com:article/342Revistahttp://revistarebram.com/index.php/revistauniaraPRIhttps://revistarebram.com/index.php/revistauniara/oairevistauniara@uniara.com||2527-26752527-2675opendoar:2018-03-08T14:24:47Revista Brasileira Multidisciplinar - Universidade de Araraquara (UNIARA)false
dc.title.none.fl_str_mv Costs of Quality in Product Warranty: A Case Study
Custos da Qualidade na Garantia de Produtos: Um Estudo de Caso em uma Empresa de Pequeno porte de Refrigeração Comercial por Projetos
title Costs of Quality in Product Warranty: A Case Study
spellingShingle Costs of Quality in Product Warranty: A Case Study
Delgado, Alex Garcia Gonçalves
Quality management. Quality costs. After-sales management.
Gestão da qualidade. Custos da qualidade. Gestão de pós-venda.
title_short Costs of Quality in Product Warranty: A Case Study
title_full Costs of Quality in Product Warranty: A Case Study
title_fullStr Costs of Quality in Product Warranty: A Case Study
title_full_unstemmed Costs of Quality in Product Warranty: A Case Study
title_sort Costs of Quality in Product Warranty: A Case Study
author Delgado, Alex Garcia Gonçalves
author_facet Delgado, Alex Garcia Gonçalves
Gomes, Erasmo
Morais, Rinaldo Macedo de
Grande, Márcia Mazzeo
author_role author
author2 Gomes, Erasmo
Morais, Rinaldo Macedo de
Grande, Márcia Mazzeo
author2_role author
author
author
dc.contributor.author.fl_str_mv Delgado, Alex Garcia Gonçalves
Gomes, Erasmo
Morais, Rinaldo Macedo de
Grande, Márcia Mazzeo
dc.subject.por.fl_str_mv Quality management. Quality costs. After-sales management.
Gestão da qualidade. Custos da qualidade. Gestão de pós-venda.
topic Quality management. Quality costs. After-sales management.
Gestão da qualidade. Custos da qualidade. Gestão de pós-venda.
description This paper discusses the costs of quality in the prevention of external faults in product warranty. A case study was conducted in a commercial refrigeration company by projects that were used as tools in the quality analysis process, the PDCA cycle, the cause and effect diagram and the Pareto chart. It was found that the management of quality costs in the prevention of external faults can support companies with relevant information for decision making and the prevention of failures and noncompliance. The study also contributes to the discussion on the definition of a structure of quality costs management in the analyzed company.
publishDate 2015
dc.date.none.fl_str_mv 2015-01-10
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://revistarebram.com/index.php/revistauniara/article/view/342
10.25061/2527-2675/ReBraM/2015.v18i1.342
url http://revistarebram.com/index.php/revistauniara/article/view/342
identifier_str_mv 10.25061/2527-2675/ReBraM/2015.v18i1.342
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv http://revistarebram.com/index.php/revistauniara/article/view/342/309
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Revista Brasileira Multidisciplinar - ReBraM
publisher.none.fl_str_mv Revista Brasileira Multidisciplinar - ReBraM
dc.source.none.fl_str_mv Revista Brasileira Multidisciplinar - ReBraM; v. 18 n. 1 (2015): Janeiro-Junho; 117-128
2527-2675
1415-3580
reponame:Revista Brasileira Multidisciplinar
instname:Universidade de Araraquara (UNIARA)
instacron:UNIARA
instname_str Universidade de Araraquara (UNIARA)
instacron_str UNIARA
institution UNIARA
reponame_str Revista Brasileira Multidisciplinar
collection Revista Brasileira Multidisciplinar
repository.name.fl_str_mv Revista Brasileira Multidisciplinar - Universidade de Araraquara (UNIARA)
repository.mail.fl_str_mv revistauniara@uniara.com||
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