Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Brazilian journal of oral sciences (Online) |
Texto Completo: | https://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8667228 |
Resumo: | Aim: to evaluate the association of the patients’ perception about dentist’s affect and cognition on trust and, consequently, on intention to return and patient satisfaction with life. Methods: Analytical cross-sectional study conducted in patients’ adults and elderly at of two dentistry clinics in the south of Brazil. Patients had to have a previous relationship with the dentist (at least one previous consult) and 18 years of age or older. The data were collected through self-administrated questionnaire using measures adapted from other research, using structural equation modeling. We test using a chi-square difference test (p-value<0,05). Results: The mean age of the 197 patients was 37.0 years (σ = 15.5). The affect perceived by the patient at the dentist had a positive effect (β = .53) on the trust that the patient develops in relation to the dentist. The same is true for the effect of the rational or cognitive aspects perceived by the patient at the dentist (β = .41). The trust positively influences the patient’s intention to return to that dentist (β = .82). In addition, the intention to return to the dentist positively influences the patient’s satisfaction with life (β = .49). Conclusions: Affective and cognitive aspects positively influenced the patient’s trust in the dentist. The greater the patient’s trust in the dentist, the greater the intention to return to that dentist. Furthermore, a good relationship with the dentist improve the patient’s satisfaction with life. |
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UNICAMP-8 |
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Brazilian journal of oral sciences (Online) |
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Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional studyAffectCognitionPatient satisfactionTrustAim: to evaluate the association of the patients’ perception about dentist’s affect and cognition on trust and, consequently, on intention to return and patient satisfaction with life. Methods: Analytical cross-sectional study conducted in patients’ adults and elderly at of two dentistry clinics in the south of Brazil. Patients had to have a previous relationship with the dentist (at least one previous consult) and 18 years of age or older. The data were collected through self-administrated questionnaire using measures adapted from other research, using structural equation modeling. We test using a chi-square difference test (p-value<0,05). Results: The mean age of the 197 patients was 37.0 years (σ = 15.5). The affect perceived by the patient at the dentist had a positive effect (β = .53) on the trust that the patient develops in relation to the dentist. The same is true for the effect of the rational or cognitive aspects perceived by the patient at the dentist (β = .41). The trust positively influences the patient’s intention to return to that dentist (β = .82). In addition, the intention to return to the dentist positively influences the patient’s satisfaction with life (β = .49). Conclusions: Affective and cognitive aspects positively influenced the patient’s trust in the dentist. The greater the patient’s trust in the dentist, the greater the intention to return to that dentist. Furthermore, a good relationship with the dentist improve the patient’s satisfaction with life.Universidade Estadual de Campinas2022-08-22info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/otherapplication/pdfhttps://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/866722810.20396/bjos.v21i00.8667228Brazilian Journal of Oral Sciences; v. 21 (2022): Continuous Publication; e227228Brazilian Journal of Oral Sciences; Vol. 21 (2022): Continuous Publication; e2272281677-3225reponame:Brazilian journal of oral sciences (Online)instname:Universidade Estadual de Campinas (UNICAMP)instacron:UNICAMPenghttps://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8667228/29875Brazil; ContemporaryCopyright (c) 2021 Lilian Rigo, Kenny Basso, Jandir Pauli, Michele Portiliohttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessRigo, LilianBasso, KennyPauli, Jandir Portilio, Michele 2022-08-22T18:51:46Zoai:ojs.periodicos.sbu.unicamp.br:article/8667228Revistahttps://periodicos.sbu.unicamp.br/ojs/index.php/bjos/PUBhttps://periodicos.sbu.unicamp.br/ojs/index.php/bjos/oaibrjorals@fop.unicamp.br||brjorals@fop.unicamp.br1677-32251677-3217opendoar:2022-08-22T18:51:46Brazilian journal of oral sciences (Online) - Universidade Estadual de Campinas (UNICAMP)false |
dc.title.none.fl_str_mv |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
title |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
spellingShingle |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study Rigo, Lilian Affect Cognition Patient satisfaction Trust |
title_short |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
title_full |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
title_fullStr |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
title_full_unstemmed |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
title_sort |
Affect and cognition as antecedents of patients’ trust in the dentist: cross-sectional study |
author |
Rigo, Lilian |
author_facet |
Rigo, Lilian Basso, Kenny Pauli, Jandir Portilio, Michele |
author_role |
author |
author2 |
Basso, Kenny Pauli, Jandir Portilio, Michele |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Rigo, Lilian Basso, Kenny Pauli, Jandir Portilio, Michele |
dc.subject.por.fl_str_mv |
Affect Cognition Patient satisfaction Trust |
topic |
Affect Cognition Patient satisfaction Trust |
description |
Aim: to evaluate the association of the patients’ perception about dentist’s affect and cognition on trust and, consequently, on intention to return and patient satisfaction with life. Methods: Analytical cross-sectional study conducted in patients’ adults and elderly at of two dentistry clinics in the south of Brazil. Patients had to have a previous relationship with the dentist (at least one previous consult) and 18 years of age or older. The data were collected through self-administrated questionnaire using measures adapted from other research, using structural equation modeling. We test using a chi-square difference test (p-value<0,05). Results: The mean age of the 197 patients was 37.0 years (σ = 15.5). The affect perceived by the patient at the dentist had a positive effect (β = .53) on the trust that the patient develops in relation to the dentist. The same is true for the effect of the rational or cognitive aspects perceived by the patient at the dentist (β = .41). The trust positively influences the patient’s intention to return to that dentist (β = .82). In addition, the intention to return to the dentist positively influences the patient’s satisfaction with life (β = .49). Conclusions: Affective and cognitive aspects positively influenced the patient’s trust in the dentist. The greater the patient’s trust in the dentist, the greater the intention to return to that dentist. Furthermore, a good relationship with the dentist improve the patient’s satisfaction with life. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-08-22 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion info:eu-repo/semantics/other |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8667228 10.20396/bjos.v21i00.8667228 |
url |
https://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8667228 |
identifier_str_mv |
10.20396/bjos.v21i00.8667228 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://periodicos.sbu.unicamp.br/ojs/index.php/bjos/article/view/8667228/29875 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Lilian Rigo, Kenny Basso, Jandir Pauli, Michele Portilio https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Lilian Rigo, Kenny Basso, Jandir Pauli, Michele Portilio https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.coverage.none.fl_str_mv |
Brazil; Contemporary |
dc.publisher.none.fl_str_mv |
Universidade Estadual de Campinas |
publisher.none.fl_str_mv |
Universidade Estadual de Campinas |
dc.source.none.fl_str_mv |
Brazilian Journal of Oral Sciences; v. 21 (2022): Continuous Publication; e227228 Brazilian Journal of Oral Sciences; Vol. 21 (2022): Continuous Publication; e227228 1677-3225 reponame:Brazilian journal of oral sciences (Online) instname:Universidade Estadual de Campinas (UNICAMP) instacron:UNICAMP |
instname_str |
Universidade Estadual de Campinas (UNICAMP) |
instacron_str |
UNICAMP |
institution |
UNICAMP |
reponame_str |
Brazilian journal of oral sciences (Online) |
collection |
Brazilian journal of oral sciences (Online) |
repository.name.fl_str_mv |
Brazilian journal of oral sciences (Online) - Universidade Estadual de Campinas (UNICAMP) |
repository.mail.fl_str_mv |
brjorals@fop.unicamp.br||brjorals@fop.unicamp.br |
_version_ |
1800216403714768896 |