The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review

Detalhes bibliográficos
Autor(a) principal: Andrade, Karina Araujo
Data de Publicação: 2022
Outros Autores: Pachú, Clésia Oliveira
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/28856
Resumo: The objective was to analyze the benefits that breaks can provide to telemarketers as a means of preventing neck pain and low back pain. As for the methodological approach, the research followed the principles suitable for narrative review without defining a systematic and replicable methodology at the level of data reproduction and quantitative results for specific questions. It was attested that the misuse of work equipment, associated with inadequate working postures and disorganization of tasks presented the existence of ergonomic risk to the worker, being possible the occurrence of damages to physical health, as well as small rest intervals can be decisive in the workers' quality of life. It is considered as future research proposals, studies that carry out analysis with the application of breaks in the work environment of telephone attendants, so that it is applied in an ergonomic way in the environment and within the reality of a certain scope.
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spelling The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative reviewLa importancia de los descansos en el ambiente laboral como prevención de lumbalgia y cervicalgia en auxiliares de telemarketing: una revisión narrativaA importância das pausas no ambiente laboral como prevenção da lombalgia e cervicalgia em atendentes de telemarketing: uma revisão narrativaOccupational healthHealth promotionProfessional diseases.Salud ocupacionalPromoción de la saludEnfermedades profesionales.Saúde do trabalhadorPromoção da saúdeDoenças profissionais.The objective was to analyze the benefits that breaks can provide to telemarketers as a means of preventing neck pain and low back pain. As for the methodological approach, the research followed the principles suitable for narrative review without defining a systematic and replicable methodology at the level of data reproduction and quantitative results for specific questions. It was attested that the misuse of work equipment, associated with inadequate working postures and disorganization of tasks presented the existence of ergonomic risk to the worker, being possible the occurrence of damages to physical health, as well as small rest intervals can be decisive in the workers' quality of life. It is considered as future research proposals, studies that carry out analysis with the application of breaks in the work environment of telephone attendants, so that it is applied in an ergonomic way in the environment and within the reality of a certain scope.El objetivo fue analizar los beneficios que los descansos pueden brindar a los teleoperadores como medio de prevención del dolor de cuello y lumbalgia. En cuanto al enfoque metodológico, la investigación siguió los principios propios de la revisión narrativa sin definir una metodología sistemática y replicable a nivel de reproducción de datos y resultados cuantitativos para preguntas específicas. Se constató que el mal uso de los equipos de trabajo, asociado a posturas de trabajo inadecuadas y desorganización de las tareas presenta la existencia de riesgo ergonómico para el trabajador, siendo posible la ocurrencia de daños a la salud física, así como pequeños intervalos de descanso pueden ser determinantes en la calidad de vida de los trabajadores. Se considera como futuras propuestas de investigación, estudios que realicen análisis con la aplicación de descansos en el ambiente de trabajo de los telefonistas, para que se aplique de manera ergonómica en el ambiente y dentro de la realidad de un determinado ámbito.Objetivou-se analisar os benefícios que as pausas podem proporcionar aos atendentes de telemarketing como meio de prevenção a cervicalgia e lombalgia. Quanto ao percurso metodológico, a pesquisa seguiu os princípios adequados à revisão narrativa sem definir uma metodologia sistemática e replicável em nível de reprodução de dados e resultados quantitativos para questões específicas. Atestou-se que o mau uso de equipamento de trabalho, associado a posturas laborais inadequadas e desorganização de tarefas apresentaram a existência de risco ergonômico ao trabalhador, sendo possível a ocorrência de agravos a saúde física, bem como pequenos intervalos de descanso podem ser decisivos na qualidade de vida dos trabalhadores. Considera-se como propostas de pesquisas futuras, estudos que realizem análise com a aplicação das pausas no ambiente de trabalho dos atendentes telefônicos, de maneira que seja aplicada de maneira ergonômica no ambiente e dentro da realidade de determinado âmbito.Research, Society and Development2022-04-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2885610.33448/rsd-v11i6.28856Research, Society and Development; Vol. 11 No. 6; e17511628856Research, Society and Development; Vol. 11 Núm. 6; e17511628856Research, Society and Development; v. 11 n. 6; e175116288562525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/28856/25099Copyright (c) 2022 Karina Araujo Andrade; Clésia Oliveira Pachúhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessAndrade, Karina AraujoPachú, Clésia Oliveira 2022-05-13T18:04:10Zoai:ojs.pkp.sfu.ca:article/28856Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:46:07.141810Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
La importancia de los descansos en el ambiente laboral como prevención de lumbalgia y cervicalgia en auxiliares de telemarketing: una revisión narrativa
A importância das pausas no ambiente laboral como prevenção da lombalgia e cervicalgia em atendentes de telemarketing: uma revisão narrativa
title The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
spellingShingle The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
Andrade, Karina Araujo
Occupational health
Health promotion
Professional diseases.
Salud ocupacional
Promoción de la salud
Enfermedades profesionales.
Saúde do trabalhador
Promoção da saúde
Doenças profissionais.
title_short The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
title_full The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
title_fullStr The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
title_full_unstemmed The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
title_sort The importance of breaks in the work environment as a prevention of lumbalgia and cervicalgia in telemarketing attendants: a narrative review
author Andrade, Karina Araujo
author_facet Andrade, Karina Araujo
Pachú, Clésia Oliveira
author_role author
author2 Pachú, Clésia Oliveira
author2_role author
dc.contributor.author.fl_str_mv Andrade, Karina Araujo
Pachú, Clésia Oliveira
dc.subject.por.fl_str_mv Occupational health
Health promotion
Professional diseases.
Salud ocupacional
Promoción de la salud
Enfermedades profesionales.
Saúde do trabalhador
Promoção da saúde
Doenças profissionais.
topic Occupational health
Health promotion
Professional diseases.
Salud ocupacional
Promoción de la salud
Enfermedades profesionales.
Saúde do trabalhador
Promoção da saúde
Doenças profissionais.
description The objective was to analyze the benefits that breaks can provide to telemarketers as a means of preventing neck pain and low back pain. As for the methodological approach, the research followed the principles suitable for narrative review without defining a systematic and replicable methodology at the level of data reproduction and quantitative results for specific questions. It was attested that the misuse of work equipment, associated with inadequate working postures and disorganization of tasks presented the existence of ergonomic risk to the worker, being possible the occurrence of damages to physical health, as well as small rest intervals can be decisive in the workers' quality of life. It is considered as future research proposals, studies that carry out analysis with the application of breaks in the work environment of telephone attendants, so that it is applied in an ergonomic way in the environment and within the reality of a certain scope.
publishDate 2022
dc.date.none.fl_str_mv 2022-04-24
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/28856
10.33448/rsd-v11i6.28856
url https://rsdjournal.org/index.php/rsd/article/view/28856
identifier_str_mv 10.33448/rsd-v11i6.28856
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/28856/25099
dc.rights.driver.fl_str_mv Copyright (c) 2022 Karina Araujo Andrade; Clésia Oliveira Pachú
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Karina Araujo Andrade; Clésia Oliveira Pachú
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 11 No. 6; e17511628856
Research, Society and Development; Vol. 11 Núm. 6; e17511628856
Research, Society and Development; v. 11 n. 6; e17511628856
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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