Public administration and inspection of concessionaires: a case study

• Autor(a) principal: Sinay, Maria Cristina Fogliatti de
• Data de Publicação: 2020
• Outros Autores: Sinay, Laura, Braga, Iluska Lobo, Martins, Áurea de Carvalho, Duarte, André Luís Faria
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Research, Society and Development
• Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/5837
• topic: Administração pública de serviços; Administração pública na terceirização; Serviços públicos básicos terceirizados; Transporte público urbano.; Administración pública de servicios; Administración pública y la concesión de servicios; Servicios públicos básicos concesionados; Transporte público urbano.; Public administration services; Public administration and concessions; Basic public services and concessions; Urban public transport.

The Brazilian Government lack of capacity to provide basic public services led to the need to employ the concession mechanism as provided by law, where the granting authority sets the maximum tariff to be charged for services and controls and inspects their quality from a set of predefined parameters to be inspected as mentioned in the concession contract. The objective of the present work is to present a useful procedure for the Public Administration to evaluate basic services in a concession system based on information obtained from users. It is a theoretical-empirical work which includes a bibliographic research, the pertinent legislation, and a field research, where semi-structured questionnaires were applied to the direct and to indirect users of urban public transport system by bus. Confirming the analyzed theoretical framework, the opinion of users establishes as a reliable source to assess the quality of services, being an excelent instrument for inspecting public services concessions.