Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/25557 |
Resumo: | The university restaurant (RU) of UFRA serves public servants, students, and others, as long as they have a connection with the university, offering meals during lunch hours, for students the meal is free, which combined with the search for balanced and quality meals, causes greater user demand. Therefore, this study aims to assess the perception of student users in relation to the services provided by the University Restaurant. To this end, a survey-type survey was conducted, using questionnaires structured from statements with a 5-point Likert scale. The questionnaire was applied to 230 student users in the UK, who agreed to participate in the survey, during lunch hours, in the entrance queue. The acquired data were analyzed using Microsoft Excel software, version 2016. The results show dissatisfaction regarding the waiting time, related to the service dimension and the best evaluated satisfactorily was the quality of the complement served along with the main dish, fitting in the dimension, meal (food). |
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Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, ParáAnálisis descriptivo de la satisfacción de estudiantes usuarios del restaurante universitario, Universidade Federal Rural da Amazônia, Belém, ParáAnálise descritiva da satisfação dos alunos usuários do restaurante universitário, da Universidade Federal Rural da Amazônia, Belém, ParáRefeiçãoEstatística descritivaPerfil de usuários.ComidaEstadísticas descriptivasPerfil del usuario.MealDescriptive statisticsUser profile.The university restaurant (RU) of UFRA serves public servants, students, and others, as long as they have a connection with the university, offering meals during lunch hours, for students the meal is free, which combined with the search for balanced and quality meals, causes greater user demand. Therefore, this study aims to assess the perception of student users in relation to the services provided by the University Restaurant. To this end, a survey-type survey was conducted, using questionnaires structured from statements with a 5-point Likert scale. The questionnaire was applied to 230 student users in the UK, who agreed to participate in the survey, during lunch hours, in the entrance queue. The acquired data were analyzed using Microsoft Excel software, version 2016. The results show dissatisfaction regarding the waiting time, related to the service dimension and the best evaluated satisfactorily was the quality of the complement served along with the main dish, fitting in the dimension, meal (food).El restaurante Universitario (RU) de la UFRA atiende a servidores públicos, estudiantes y otras personas, siempre que estén vinculadas a la universidade, ofreciendo comidas a la hora del almuerzo, para los estudiantes la comida es gratuita, lo que combinado con la búsqueda de comidas equilibradas y la de calidad, provoca una mayor demanda por parte de los usuarios. Por tanto, este estudio tiene como objetivo evaluar la percecpción de los estudiantes usuarios en relación a los servicios que oresta el Restaurante Universitario. Para ello, se realizó una investigación tipo encuesta, mediante cuestionarios estructurados basados en enunciados con una escala tipo Likert de 5 pontos. El cuestionario se aplicó a 230 estudiantes usuarios del Reino Unido, que aceptaron participar en la encuesta, durante las horas del almuerzo, en la línea de entrada. Los datos adquiridos fueron analizados mediante el software Microsoft Excel, versión 2016. Los resultados muestran insatisfacción con el tiempo de espera, relacionado con la dimensión de servicio, y la mejor valorada satisfactoriamente fue la calidad del complemento servido con el plato principal, en consonancia con la dimensión, comida.O restaurante universitário (RU) da UFRA, atende a servidores públicos, discentes, e outros, desde que tenham vínculo com a universidade, ofertando refeições no horário de almoço, para os discentes a refeição é gratuita, que aliado à procura de refeições balanceadas e de qualidade, ocasiona uma maior demanda de usuários. Logo esse estudo visa avaliar a percepção dos discentes usuários em relação aos serviços prestados pelo Restaurante Universitário. Para tal foi realizada uma pesquisa do tipo survey, por intermédio de questionários estruturados a partir de afirmações com escala do tipo Likert de 5 pontos. O questionário foi aplicado a 230 discentes usuários do RU, que aceitaram em participar da pesquisa, durante o horário de atendimento para o almoço, na fila de entrada. Os dados adquiridos foram analisados com o software Microsoft Excel, versão 2016. Os resultados mostram insatisfação quanto ao tempo de espera, relacionado a dimensão atendimento e o melhor avaliado satisfatoriamente foi o da qualidade do complemento servida junto com o prato principal, enquadrando-se na dimensão, refeição (alimento).Research, Society and Development2022-01-21info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2555710.33448/rsd-v11i2.25557Research, Society and Development; Vol. 11 No. 2; e14011225557Research, Society and Development; Vol. 11 Núm. 2; e14011225557Research, Society and Development; v. 11 n. 2; e140112255572525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/25557/22392Copyright (c) 2022 Alexandro Monteiro de Jesus; Adriano Joaquim Neves de Souza; Glinda Sâmia da Silva Fôro; Gabriel Monteiro de Jesus; Maria de Lourdes Souza Santoshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessJesus, Alexandro Monteiro de Souza, Adriano Joaquim Neves de Fôro, Glinda Sâmia da Silva Jesus, Gabriel Monteiro de Santos, Maria de Lourdes Souza 2022-02-07T01:42:50Zoai:ojs.pkp.sfu.ca:article/25557Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:43:48.884609Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará Análisis descriptivo de la satisfacción de estudiantes usuarios del restaurante universitario, Universidade Federal Rural da Amazônia, Belém, Pará Análise descritiva da satisfação dos alunos usuários do restaurante universitário, da Universidade Federal Rural da Amazônia, Belém, Pará |
title |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará |
spellingShingle |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará Jesus, Alexandro Monteiro de Refeição Estatística descritiva Perfil de usuários. Comida Estadísticas descriptivas Perfil del usuario. Meal Descriptive statistics User profile. |
title_short |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará |
title_full |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará |
title_fullStr |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará |
title_full_unstemmed |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará |
title_sort |
Descriptive analysis of the satisfaction of student users of the university restaurant, Universidade Federal Rural da Amazônia, Belém, Pará |
author |
Jesus, Alexandro Monteiro de |
author_facet |
Jesus, Alexandro Monteiro de Souza, Adriano Joaquim Neves de Fôro, Glinda Sâmia da Silva Jesus, Gabriel Monteiro de Santos, Maria de Lourdes Souza |
author_role |
author |
author2 |
Souza, Adriano Joaquim Neves de Fôro, Glinda Sâmia da Silva Jesus, Gabriel Monteiro de Santos, Maria de Lourdes Souza |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Jesus, Alexandro Monteiro de Souza, Adriano Joaquim Neves de Fôro, Glinda Sâmia da Silva Jesus, Gabriel Monteiro de Santos, Maria de Lourdes Souza |
dc.subject.por.fl_str_mv |
Refeição Estatística descritiva Perfil de usuários. Comida Estadísticas descriptivas Perfil del usuario. Meal Descriptive statistics User profile. |
topic |
Refeição Estatística descritiva Perfil de usuários. Comida Estadísticas descriptivas Perfil del usuario. Meal Descriptive statistics User profile. |
description |
The university restaurant (RU) of UFRA serves public servants, students, and others, as long as they have a connection with the university, offering meals during lunch hours, for students the meal is free, which combined with the search for balanced and quality meals, causes greater user demand. Therefore, this study aims to assess the perception of student users in relation to the services provided by the University Restaurant. To this end, a survey-type survey was conducted, using questionnaires structured from statements with a 5-point Likert scale. The questionnaire was applied to 230 student users in the UK, who agreed to participate in the survey, during lunch hours, in the entrance queue. The acquired data were analyzed using Microsoft Excel software, version 2016. The results show dissatisfaction regarding the waiting time, related to the service dimension and the best evaluated satisfactorily was the quality of the complement served along with the main dish, fitting in the dimension, meal (food). |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-01-21 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/25557 10.33448/rsd-v11i2.25557 |
url |
https://rsdjournal.org/index.php/rsd/article/view/25557 |
identifier_str_mv |
10.33448/rsd-v11i2.25557 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/25557/22392 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 2; e14011225557 Research, Society and Development; Vol. 11 Núm. 2; e14011225557 Research, Society and Development; v. 11 n. 2; e14011225557 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052702657609728 |