Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure
| Autor(a) principal: | |
|---|---|
| Data de Publicação: | 2020 |
| Outros Autores: | , , , , , |
| Tipo de documento: | Artigo |
| Idioma: | por |
| Título da fonte: | Research, Society and Development |
| Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/7419 |
Resumo: | Knowledge and quality have become essential in organizations to obtain competitive advantages, these tools make human capital relevant, enabling process improvements and increased customer satisfaction, whether internal or external, and making the organization profitable. In this article, the case study methodology was applied, together with the proposal to disseminate knowledge and innovation to reduce non-conformities within the organization, by surveying the causes, monitoring the indicators and verifying the influence of the use of concepts. knowledge and quality management tools in the organization's production processes. Significant results were obtained after the implementation of knowledge management and quality management within the organization, customer loyalty and reduction of nonconformities. This efficiency and effectiveness assist in management and improvement the organization's performance. |
| id |
UNIFEI_73745f14e5ac74a5eedaaaf9f9c20200 |
|---|---|
| oai_identifier_str |
oai:ojs.pkp.sfu.ca:article/7419 |
| network_acronym_str |
UNIFEI |
| network_name_str |
Research, Society and Development |
| repository_id_str |
|
| spelling |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressureConocimiento combinado con innovación, elementos para la mejora de los procesos de producción: estudio de caso en una fundición de aluminio bajo presiónO conhecimento aliado a inovação, elementos para a melhoria de processos produtivos: estudo de caso em uma fundição de alumínio sob pressãoGestão do conhecimentoInovaçãoVantagem competitivaFundição de alumínio.Gestión del conocimientoInnovaciónVentaja competitivaFundicion de aluminio.Knowledge managementInnovationCompetitive advantageAluminum casting.Knowledge and quality have become essential in organizations to obtain competitive advantages, these tools make human capital relevant, enabling process improvements and increased customer satisfaction, whether internal or external, and making the organization profitable. In this article, the case study methodology was applied, together with the proposal to disseminate knowledge and innovation to reduce non-conformities within the organization, by surveying the causes, monitoring the indicators and verifying the influence of the use of concepts. knowledge and quality management tools in the organization's production processes. Significant results were obtained after the implementation of knowledge management and quality management within the organization, customer loyalty and reduction of nonconformities. This efficiency and effectiveness assist in management and improvement the organization's performance.El conocimiento y la calidad se han vuelto esenciales en las organizaciones para obtener ventajas competitivas, estas herramientas hacen que el capital humano sea relevante, lo que permite realizar mejoras en los procesos y aumentar la satisfacción del cliente, ya sea interna o externa, además de hacer que la organización sea rentable. En este artículo, se aplicó la metodología del estudio de caso., junto con la propuesta para difundir el conocimiento y la innovación para reducir las no conformidades dentro de la organización, mediante la encuesta de las causas, el seguimiento de los indicadores y la verificación de la influencia del uso de los conceptos. herramientas de conocimiento y gestión de calidad en los procesos de producción de la organización. Se obtuvieron resultados expresivos después de la implementación de la gestión del conocimiento y la gestión de la calidad dentro de la organización, la lealtad del cliente y la reducción de las no conformidades. Esta eficiencia y efectividad ayuda a administrar y mejorar el desempeño de la organización.O conhecimento e a qualidade tornaram-se essenciais nas organizações para a obtenção de vantagens competitivas, essas ferramentas tornam o capital humano relevante, possibilitando realizar melhorias de processo e aumento da satisfação do cliente, seja ele interno ou externo, além de tornar a organização rentável. No presente artigo foi aplicado a metodologia de estudo de caso, juntamente com a proposta de disseminar o conhecimento e a inovação para a redução das não conformidades dentro da organização, através do levantamento das causas, acompanhando os indicadores e verificando a influência da utilização dos conceitos das ferramentas de gestão do conhecimento e da qualidade nos processos produtivos da organização. Resultados expressivos foram obtidos após a implementação da gestão do conhecimento e da gestão da qualidade dentro da organização, fidelização dos clientes e redução das não conformidades. Essa eficiência e eficácia auxiliam no gerenciamento e melhoria do desempenho da organização.Research, Society and Development2020-08-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/741910.33448/rsd-v9i9.7419Research, Society and Development; Vol. 9 No. 9; e172997419Research, Society and Development; Vol. 9 Núm. 9; e172997419Research, Society and Development; v. 9 n. 9; e1729974192525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/7419/6437Copyright (c) 2020 Marcos de Oliveira Morais; Pedro Luiz de Oliveira Costa Neto; Osmildo Sobral dos Santos; Marcio Magera Conceição; Jose Flavio Messias; Gabriel Alves Morais; Antônio Sérgio Brejãohttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessMorais, Marcos de Oliveira Costa Neto, Pedro Luiz de Oliveira Santos, Osmildo Sobral dos Conceição, Marcio Magera Messias, Jose Flavio Morais, Gabriel Alves Brejão, Antônio Sérgio 2020-09-18T01:42:11Zoai:ojs.pkp.sfu.ca:article/7419Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:30:09.008691Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
| dc.title.none.fl_str_mv |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure Conocimiento combinado con innovación, elementos para la mejora de los procesos de producción: estudio de caso en una fundición de aluminio bajo presión O conhecimento aliado a inovação, elementos para a melhoria de processos produtivos: estudo de caso em uma fundição de alumínio sob pressão |
| title |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure |
| spellingShingle |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure Morais, Marcos de Oliveira Gestão do conhecimento Inovação Vantagem competitiva Fundição de alumínio. Gestión del conocimiento Innovación Ventaja competitiva Fundicion de aluminio. Knowledge management Innovation Competitive advantage Aluminum casting. |
| title_short |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure |
| title_full |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure |
| title_fullStr |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure |
| title_full_unstemmed |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure |
| title_sort |
Knowledge combined with innovation, elements for the improvement of production processes: case study in an aluminum smelter under pressure |
| author |
Morais, Marcos de Oliveira |
| author_facet |
Morais, Marcos de Oliveira Costa Neto, Pedro Luiz de Oliveira Santos, Osmildo Sobral dos Conceição, Marcio Magera Messias, Jose Flavio Morais, Gabriel Alves Brejão, Antônio Sérgio |
| author_role |
author |
| author2 |
Costa Neto, Pedro Luiz de Oliveira Santos, Osmildo Sobral dos Conceição, Marcio Magera Messias, Jose Flavio Morais, Gabriel Alves Brejão, Antônio Sérgio |
| author2_role |
author author author author author author |
| dc.contributor.author.fl_str_mv |
Morais, Marcos de Oliveira Costa Neto, Pedro Luiz de Oliveira Santos, Osmildo Sobral dos Conceição, Marcio Magera Messias, Jose Flavio Morais, Gabriel Alves Brejão, Antônio Sérgio |
| dc.subject.por.fl_str_mv |
Gestão do conhecimento Inovação Vantagem competitiva Fundição de alumínio. Gestión del conocimiento Innovación Ventaja competitiva Fundicion de aluminio. Knowledge management Innovation Competitive advantage Aluminum casting. |
| topic |
Gestão do conhecimento Inovação Vantagem competitiva Fundição de alumínio. Gestión del conocimiento Innovación Ventaja competitiva Fundicion de aluminio. Knowledge management Innovation Competitive advantage Aluminum casting. |
| description |
Knowledge and quality have become essential in organizations to obtain competitive advantages, these tools make human capital relevant, enabling process improvements and increased customer satisfaction, whether internal or external, and making the organization profitable. In this article, the case study methodology was applied, together with the proposal to disseminate knowledge and innovation to reduce non-conformities within the organization, by surveying the causes, monitoring the indicators and verifying the influence of the use of concepts. knowledge and quality management tools in the organization's production processes. Significant results were obtained after the implementation of knowledge management and quality management within the organization, customer loyalty and reduction of nonconformities. This efficiency and effectiveness assist in management and improvement the organization's performance. |
| publishDate |
2020 |
| dc.date.none.fl_str_mv |
2020-08-15 |
| dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/7419 10.33448/rsd-v9i9.7419 |
| url |
https://rsdjournal.org/index.php/rsd/article/view/7419 |
| identifier_str_mv |
10.33448/rsd-v9i9.7419 |
| dc.language.iso.fl_str_mv |
por |
| language |
por |
| dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/7419/6437 |
| dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
http://creativecommons.org/licenses/by/4.0 |
| eu_rights_str_mv |
openAccess |
| dc.format.none.fl_str_mv |
application/pdf |
| dc.publisher.none.fl_str_mv |
Research, Society and Development |
| publisher.none.fl_str_mv |
Research, Society and Development |
| dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 9 No. 9; e172997419 Research, Society and Development; Vol. 9 Núm. 9; e172997419 Research, Society and Development; v. 9 n. 9; e172997419 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
| instname_str |
Universidade Federal de Itajubá (UNIFEI) |
| instacron_str |
UNIFEI |
| institution |
UNIFEI |
| reponame_str |
Research, Society and Development |
| collection |
Research, Society and Development |
| repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
| repository.mail.fl_str_mv |
rsd.articles@gmail.com |
| _version_ |
1797052656876781568 |