Professional education: the importance of the professional training course in the quality of services in the area of public security

Detalhes bibliográficos
Autor(a) principal: Bezerra, Edilane Nunes Régis
Data de Publicação: 2022
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/26640
Resumo: The civil police is the sector of public administration officially responsible for exercising social control and guaranteeing Public Security. The Civil Police Training Course aimed to professionally qualify police officers to work in different sectors of the civil police in the State of Paraíba. As a methodology, expository-dialogued classes were used; exhibition of videos and films for classroom debates, conversation circles, as well as discussion of texts and seminar presentations. The results indicate that customer service is a highly complex service; it is a mediating social activity, aiming to respond to different needs. It is essential to be committed to the work we do, to care for the image of the institution we work for and, above all, to respect citizens regardless of their race, social class, ethnicity and gender. For all these reasons, there is a need for continued professional training, covering different disciplines, such as Quality of Service, according to the National Curriculum Framework within the scope of Brazilian Public Security.
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spelling Professional education: the importance of the professional training course in the quality of services in the area of public security Educación profesional: la importancia del curso de formación profesional en la calidad de los servicios en el área de seguridad pública Educação profissional: a importância do curso de formação profissional na qualidade dos serviços na área da segurança públicaSeguridad públicaPolicía civilEducación profesionalCalidad de servicio.Public securityCivil policeProfessional educationQuality of service.Segurança públicaPolícia civilEducação profissionalQualidade no atendimento.The civil police is the sector of public administration officially responsible for exercising social control and guaranteeing Public Security. The Civil Police Training Course aimed to professionally qualify police officers to work in different sectors of the civil police in the State of Paraíba. As a methodology, expository-dialogued classes were used; exhibition of videos and films for classroom debates, conversation circles, as well as discussion of texts and seminar presentations. The results indicate that customer service is a highly complex service; it is a mediating social activity, aiming to respond to different needs. It is essential to be committed to the work we do, to care for the image of the institution we work for and, above all, to respect citizens regardless of their race, social class, ethnicity and gender. For all these reasons, there is a need for continued professional training, covering different disciplines, such as Quality of Service, according to the National Curriculum Framework within the scope of Brazilian Public Security.La policía civil es el sector de la administración pública oficialmente encargado de ejercer el control social y garantizar la Seguridad Pública. El Curso de Formación de Policía Civil tuvo como objetivo capacitar profesionalmente a los policías para actuar en diferentes sectores de la policía civil en el Estado de Paraíba. Como metodología se utilizaron clases expositivas-dialogadas; exhibición de videos y películas para debates en el aula, círculos de conversación, así como discusión de textos y presentaciones de seminarios. Los resultados indican que la atención al cliente es un servicio de alta complejidad; es una actividad social mediadora, que pretende dar respuesta a diferentes necesidades. Es fundamental estar comprometidos con el trabajo que hacemos, cuidar la imagen de la institución para la que trabajamos y, sobre todo, respetar a los ciudadanos sin importar su raza, clase social, etnia y género. Por todas estas razones, existe la necesidad de una formación profesional continua, que abarque diferentes disciplinas, como la Calidad de Servicio, de acuerdo con el Marco Curricular Nacional en el ámbito de la Seguridad Pública brasileña.A polícia civil é o setor da administração pública oficialmente responsável pelo exercício do controle social e pela garantia da Segurança Pública. O Curso de Formação para Policiais Civis, teve como objetivo qualificar profissionalmente policiais para atuar em diferentes setores da polícia civil do Estado da Paraíba. Enquanto metodologia utilizou-se aulas expositivo-dialogadas; exibição de vídeos e filmes para debates em sala, rodas de conversas, bem como discussão de textos e apresentações de seminários. Os resultados sinalizam que o atendimento ao público é um serviço de grande complexidade; trata-se de uma atividade social mediadora, visando responder a diferentes necessidades. É imprescindível ter comprometimento com o trabalho que realizamos, zelar pela imagem da instituição que trabalhamos e, sobretudo, respeitar o cidadão independente da sua raça, classe social, etnia e gênero. Por tudo isso, sinaliza-se para a necessidade de uma formação profissional continuada, abarcando diferentes disciplinas, tais como Qualidade no Atendimento, de acordo com a Grade Curricular Nacional no âmbito da Segurança Pública.Research, Society and Development2022-03-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2664010.33448/rsd-v11i3.26640Research, Society and Development; Vol. 11 No. 3; e39311326640Research, Society and Development; Vol. 11 Núm. 3; e39311326640Research, Society and Development; v. 11 n. 3; e393113266402525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/26640/23362Copyright (c) 2022 Edilane Nunes Régis Bezerrahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessBezerra, Edilane Nunes Régis 2022-03-09T13:44:38Zoai:ojs.pkp.sfu.ca:article/26640Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:44:37.883649Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Professional education: the importance of the professional training course in the quality of services in the area of public security
Educación profesional: la importancia del curso de formación profesional en la calidad de los servicios en el área de seguridad pública
Educação profissional: a importância do curso de formação profissional na qualidade dos serviços na área da segurança pública
title Professional education: the importance of the professional training course in the quality of services in the area of public security
spellingShingle Professional education: the importance of the professional training course in the quality of services in the area of public security
Bezerra, Edilane Nunes Régis
Seguridad pública
Policía civil
Educación profesional
Calidad de servicio.
Public security
Civil police
Professional education
Quality of service.
Segurança pública
Polícia civil
Educação profissional
Qualidade no atendimento.
title_short Professional education: the importance of the professional training course in the quality of services in the area of public security
title_full Professional education: the importance of the professional training course in the quality of services in the area of public security
title_fullStr Professional education: the importance of the professional training course in the quality of services in the area of public security
title_full_unstemmed Professional education: the importance of the professional training course in the quality of services in the area of public security
title_sort Professional education: the importance of the professional training course in the quality of services in the area of public security
author Bezerra, Edilane Nunes Régis
author_facet Bezerra, Edilane Nunes Régis
author_role author
dc.contributor.author.fl_str_mv Bezerra, Edilane Nunes Régis
dc.subject.por.fl_str_mv Seguridad pública
Policía civil
Educación profesional
Calidad de servicio.
Public security
Civil police
Professional education
Quality of service.
Segurança pública
Polícia civil
Educação profissional
Qualidade no atendimento.
topic Seguridad pública
Policía civil
Educación profesional
Calidad de servicio.
Public security
Civil police
Professional education
Quality of service.
Segurança pública
Polícia civil
Educação profissional
Qualidade no atendimento.
description The civil police is the sector of public administration officially responsible for exercising social control and guaranteeing Public Security. The Civil Police Training Course aimed to professionally qualify police officers to work in different sectors of the civil police in the State of Paraíba. As a methodology, expository-dialogued classes were used; exhibition of videos and films for classroom debates, conversation circles, as well as discussion of texts and seminar presentations. The results indicate that customer service is a highly complex service; it is a mediating social activity, aiming to respond to different needs. It is essential to be committed to the work we do, to care for the image of the institution we work for and, above all, to respect citizens regardless of their race, social class, ethnicity and gender. For all these reasons, there is a need for continued professional training, covering different disciplines, such as Quality of Service, according to the National Curriculum Framework within the scope of Brazilian Public Security.
publishDate 2022
dc.date.none.fl_str_mv 2022-03-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/26640
10.33448/rsd-v11i3.26640
url https://rsdjournal.org/index.php/rsd/article/view/26640
identifier_str_mv 10.33448/rsd-v11i3.26640
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/26640/23362
dc.rights.driver.fl_str_mv Copyright (c) 2022 Edilane Nunes Régis Bezerra
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Edilane Nunes Régis Bezerra
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 11 No. 3; e39311326640
Research, Society and Development; Vol. 11 Núm. 3; e39311326640
Research, Society and Development; v. 11 n. 3; e39311326640
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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