Performance Management Systems in Projects

• Autor(a) principal: Borges, Julia Garaldi
• Data de Publicação: 2011
• Outros Autores: de Carvalho, Marly Monteiro
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Gestão e Projetos (GeP)
• Texto Completo: https://periodicos.uninove.br/gep/article/view/9418
• topic: Project Management; Performance appraisal (Project); Managerial information system (Indicators; Project); Administração de projetos; Avaliação de desempenho; Projeto; Sistemas de indicadores de desempenho

This study aims to propose a project performance indicators system, based on the analysis of theproject success criteria´s importance. The research took place in a company whose businessincludes engineering and infrastructure integrated solutions in various industrial sectors, based onaction-research method. Multiple sources of evidence were used, such as analysis of the currentsystem of indicators of the company, analysis of projects in the databases and interviews withrepresentatives of the project office and project managers. The results show the lack of causal logicstructure of the performance measure system and a lack customization according to the type ofproject and stakeholders. A new performance measure system was proposed to the studiedorganization, whose pilot project is flexible enough to cater to the contingency theory thatdifferentiates indicators for each type of project and stakeholders.