AHP Application in the Acquisition of a Hospital Management ERP
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Data de Publicação: | 2016 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Gestão e Projetos (GeP) |
Texto Completo: | https://periodicos.uninove.br/gep/article/view/9652 |
Resumo: | The implementation of a hospital management system is a crucial project for an organization that aims to develop and integrate their business processes. This type of system is known as Enterprise Resource Planning (ERP). The acquisition of an ERP is a complex decision due to the novelty of the type of decision, the impact on the modus operandi of the organization and the change project processes and adequacy of manpower. Each department may have different objectives and criteria to define what would be the best option. In such cases, the application of a method of multi-criteria decision-making (MCDM), as the Analytic Hierarchy Process (AHP), could contribute to this choice. The objective of this article is to identify how the AHP method can help a hospital complex in decision-making process on the selection of a management system. It was the study of a single case, based on documents generated in the decision process and in-depth interviews. The analysis results showed that the using of AHP method could collaborate in the system acquisition process with the generation of criteria based on the needs of all areas, in obtaining team consensus in the process of acquisition decision, team commitment and engagement of stakeholders. |
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AHP Application in the Acquisition of a Hospital Management ERPAplicação do AHP na Aquisição de um ERP de Gestão HospitalarProject management; acquisitions; ERP; AHP; multi-criteria decision-making.Gestão de Projetos; Aquisições; ERP; AHP; Decisão MulticritérioThe implementation of a hospital management system is a crucial project for an organization that aims to develop and integrate their business processes. This type of system is known as Enterprise Resource Planning (ERP). The acquisition of an ERP is a complex decision due to the novelty of the type of decision, the impact on the modus operandi of the organization and the change project processes and adequacy of manpower. Each department may have different objectives and criteria to define what would be the best option. In such cases, the application of a method of multi-criteria decision-making (MCDM), as the Analytic Hierarchy Process (AHP), could contribute to this choice. The objective of this article is to identify how the AHP method can help a hospital complex in decision-making process on the selection of a management system. It was the study of a single case, based on documents generated in the decision process and in-depth interviews. The analysis results showed that the using of AHP method could collaborate in the system acquisition process with the generation of criteria based on the needs of all areas, in obtaining team consensus in the process of acquisition decision, team commitment and engagement of stakeholders.A implantação de um sistema de gestão hospitalar é um projeto crucial para uma organização que pretende evoluir e integrar seus processos operacionais. Esse tipo de sistema é conhecido como Enterprise Resource Planning (ERP). A aquisição de um ERP é uma decisão complexa, devido à novidade do tipo de decisão, do impacto no modus operandi da organização e do projeto de mudança nos processos e adequação da mão de obra. Cada departamento pode ter objetivo e critérios distintos para definir qual seria a melhor opção. Nesses casos, a aplicação de um método de decisão multicritério (MCDM), como o Analytic Hierarchy Process (AHP), poderia contribuir para essa escolha. Assim, o objetivo deste artigo é identificar como o método AHP pode auxiliar um complexo hospitalar no processo decisório sobre a escolha de um sistema de gestão. Foi utilizado o estudo de um caso único, com base em entrevistas aprofundadas e em documentos gerados no processo e pela ferramenta que deu suporte ao método. Os resultados da análise mostraram que o método AHP pôde colaborar no processo de aquisição do sistema, contribuindo com a geração de critérios com base nas necessidades de todas as áreas, na obtenção do consenso no processo de decisão de aquisição, comprometimento da equipe e no engajamento de todos.Universidade Nove de Julho (Uninove)Vitorino, Sidney LincolnRusso, Rosaria de Fátima Segger MacriCamanho, Roberto2016-12-22info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/gep/article/view/965210.5585/gep.v7i3.481Revista de Gestão e Projetos; v. 7, n. 3 (2016): setembro-dezembro; 61-732236-0972reponame:Revista Gestão e Projetos (GeP)instname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEporhttps://periodicos.uninove.br/gep/article/view/9652/4397Direitos autorais 2016 Sidney Lincoln Vitorinohttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccess2019-05-27T21:18:21Zoai:https://periodicos.uninove.br:article/9652Revistahttps://periodicos.uninove.br/gepPRIhttps://periodicos.uninove.br/gep/oaigep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br2236-09722236-0972opendoar:2019-05-27T21:18:21Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE)false |
dc.title.none.fl_str_mv |
AHP Application in the Acquisition of a Hospital Management ERP Aplicação do AHP na Aquisição de um ERP de Gestão Hospitalar |
title |
AHP Application in the Acquisition of a Hospital Management ERP |
spellingShingle |
AHP Application in the Acquisition of a Hospital Management ERP Vitorino, Sidney Lincoln Project management; acquisitions; ERP; AHP; multi-criteria decision-making. Gestão de Projetos; Aquisições; ERP; AHP; Decisão Multicritério |
title_short |
AHP Application in the Acquisition of a Hospital Management ERP |
title_full |
AHP Application in the Acquisition of a Hospital Management ERP |
title_fullStr |
AHP Application in the Acquisition of a Hospital Management ERP |
title_full_unstemmed |
AHP Application in the Acquisition of a Hospital Management ERP |
title_sort |
AHP Application in the Acquisition of a Hospital Management ERP |
author |
Vitorino, Sidney Lincoln |
author_facet |
Vitorino, Sidney Lincoln Russo, Rosaria de Fátima Segger Macri Camanho, Roberto |
author_role |
author |
author2 |
Russo, Rosaria de Fátima Segger Macri Camanho, Roberto |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
|
dc.contributor.author.fl_str_mv |
Vitorino, Sidney Lincoln Russo, Rosaria de Fátima Segger Macri Camanho, Roberto |
dc.subject.por.fl_str_mv |
Project management; acquisitions; ERP; AHP; multi-criteria decision-making. Gestão de Projetos; Aquisições; ERP; AHP; Decisão Multicritério |
topic |
Project management; acquisitions; ERP; AHP; multi-criteria decision-making. Gestão de Projetos; Aquisições; ERP; AHP; Decisão Multicritério |
description |
The implementation of a hospital management system is a crucial project for an organization that aims to develop and integrate their business processes. This type of system is known as Enterprise Resource Planning (ERP). The acquisition of an ERP is a complex decision due to the novelty of the type of decision, the impact on the modus operandi of the organization and the change project processes and adequacy of manpower. Each department may have different objectives and criteria to define what would be the best option. In such cases, the application of a method of multi-criteria decision-making (MCDM), as the Analytic Hierarchy Process (AHP), could contribute to this choice. The objective of this article is to identify how the AHP method can help a hospital complex in decision-making process on the selection of a management system. It was the study of a single case, based on documents generated in the decision process and in-depth interviews. The analysis results showed that the using of AHP method could collaborate in the system acquisition process with the generation of criteria based on the needs of all areas, in obtaining team consensus in the process of acquisition decision, team commitment and engagement of stakeholders. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-12-22 |
dc.type.none.fl_str_mv |
|
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.uninove.br/gep/article/view/9652 10.5585/gep.v7i3.481 |
url |
https://periodicos.uninove.br/gep/article/view/9652 |
identifier_str_mv |
10.5585/gep.v7i3.481 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.uninove.br/gep/article/view/9652/4397 |
dc.rights.driver.fl_str_mv |
Direitos autorais 2016 Sidney Lincoln Vitorino http://creativecommons.org/licenses/by-nc-nd/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Direitos autorais 2016 Sidney Lincoln Vitorino http://creativecommons.org/licenses/by-nc-nd/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Nove de Julho (Uninove) |
publisher.none.fl_str_mv |
Universidade Nove de Julho (Uninove) |
dc.source.none.fl_str_mv |
Revista de Gestão e Projetos; v. 7, n. 3 (2016): setembro-dezembro; 61-73 2236-0972 reponame:Revista Gestão e Projetos (GeP) instname:Universidade Nove de Julho (UNINOVE) instacron:UNINOVE |
instname_str |
Universidade Nove de Julho (UNINOVE) |
instacron_str |
UNINOVE |
institution |
UNINOVE |
reponame_str |
Revista Gestão e Projetos (GeP) |
collection |
Revista Gestão e Projetos (GeP) |
repository.name.fl_str_mv |
Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE) |
repository.mail.fl_str_mv |
gep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br |
_version_ |
1797052865885241344 |