Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense
Autor(a) principal: | |
---|---|
Data de Publicação: | 2005 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações do UNIOESTE |
Texto Completo: | http://tede.unioeste.br:8080/tede/handle/tede/2139 |
Resumo: | This study analyzes reverse logistics in the processed food supply chain of the State of Paraná?s West region to systemize and identify its practices and strategic functions The relation between the agents: industry and supermarket of this chain is shown The gathered information and critical points minimize the problem of lack of data related to the reverse processes and allow the improvement and development of the activity Therefore the research method was the descriptive and applied survey It was used an interview structured by a questionnaire covering a population of 25 companies of the State of Paraná?s food industry and supermarkets for data collection After statistical analysis of the data it was pointed out as main results: a) the totality of food industries and the majority of the supermarkets analyzed manage returns but the responsibility for the returns is of the manufacturer; b) the nature of reverse logistics tends to be more conservative in the food industries and more liberal among supermarkets; c) the main strategic role reverse logistics plays in enterprises both in the industrial and retail sectors is that of satisfying customers; d) the main processes adopted by food industries are the disposal and recycling of returns while by supermarkets are the returns? disposal and donation; e) in general companies point out the inexistence of barriers for reverse logistics despite the absence of a measurement of the costs involved in the activity It is concluded that the relationship industry-supermarket is that of the type win-win in which both sectors have each well defined responsibilities and roles in the reverse logistics process and divide the inherent costs in this process It was noticed that the absence of specific and standardized procedures and the disinterest in improving the reverse flows management were present in most of the companies characterizing a deficiency in planning and managing the reverse logistics network Besides the lack of indicators that prove the activity?s cost/benefit relation contributes to the activity not to be considered a strategic element by the companies of this sector Reverse logistics should be reviewed and improved so that the service standards offered to customers can rise and be converted in competitive advantage for the companies |
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Martins, Ricardo SilveiraCPF:54628326649http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4727982A2Opazo, Miguel Angel UribeCPF:13761312857http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4746318E8Jr., Weimar Freire da RochaCPF:06772209877http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4784985J2Nogueira, Paulo Roberto ChavarriaCPF:09887601004http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4756242U5Hilgemberg, Emerson MartinsCPF:77535367968CPF:04458423690http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4713564U1Chaves, Gisele de Lorena Diniz2017-07-10T18:33:08Z2005-07-062005-02-02CHAVES, Gisele de Lorena Diniz. Diagnostic of reverse logistics in the processed food supply chain of the State of Paraná?s West region. 2005. 115 f. Dissertação (Mestrado em Desenvolvimento regional e do Agronegócio) - Universidade Estadual do Oeste do Parana, Toledo, 2005.http://tede.unioeste.br:8080/tede/handle/tede/2139This study analyzes reverse logistics in the processed food supply chain of the State of Paraná?s West region to systemize and identify its practices and strategic functions The relation between the agents: industry and supermarket of this chain is shown The gathered information and critical points minimize the problem of lack of data related to the reverse processes and allow the improvement and development of the activity Therefore the research method was the descriptive and applied survey It was used an interview structured by a questionnaire covering a population of 25 companies of the State of Paraná?s food industry and supermarkets for data collection After statistical analysis of the data it was pointed out as main results: a) the totality of food industries and the majority of the supermarkets analyzed manage returns but the responsibility for the returns is of the manufacturer; b) the nature of reverse logistics tends to be more conservative in the food industries and more liberal among supermarkets; c) the main strategic role reverse logistics plays in enterprises both in the industrial and retail sectors is that of satisfying customers; d) the main processes adopted by food industries are the disposal and recycling of returns while by supermarkets are the returns? disposal and donation; e) in general companies point out the inexistence of barriers for reverse logistics despite the absence of a measurement of the costs involved in the activity It is concluded that the relationship industry-supermarket is that of the type win-win in which both sectors have each well defined responsibilities and roles in the reverse logistics process and divide the inherent costs in this process It was noticed that the absence of specific and standardized procedures and the disinterest in improving the reverse flows management were present in most of the companies characterizing a deficiency in planning and managing the reverse logistics network Besides the lack of indicators that prove the activity?s cost/benefit relation contributes to the activity not to be considered a strategic element by the companies of this sector Reverse logistics should be reviewed and improved so that the service standards offered to customers can rise and be converted in competitive advantage for the companiesEste estudo analisa a logística reversa na cadeia de alimentos processados da região oeste do Paraná para sistematizar e identificar suas práticas e funções estratégicas A relação entre os agentes: indústria e supermercado desta cadeia está evidenciada As informações e pontos críticos levantados minimizam o problema da falta de dados relativos aos processos reversos e permitem o aperfeiçoamento e o desenvolvimento da atividade Para tanto o método de pesquisa foi o levantamento de caráter descritivo e aplicado Utilizou-se entrevista estruturada por questionário abrangendo uma população de 25 empresas da indústria de alimentos e supermercados paranaenses para coleta dos dados Após análise estatística dos dados apontou-se como principais resultados: a) a totalidade das indústrias de alimentos e a maioria dos supermercados analisados gerenciam os retornos mas a responsabilidade por eles é do fabricante; b) o caráter da logística reversa tende a ser mais conservador nas indústrias de alimentos e mais liberal nos supermercados; c) o principal papel estratégico que a logística reversa possui nas empresas tanto do setor industrial quanto do varejista é o de satisfazer os clientes; d) os principais processos reversos empregados pelas empresas da indústria são a disposição e reciclagem dos retornos e pelos supermercados são a disposição e doação dos mesmos; e) no geral as empresas apontam a inexistência de barreiras para a logística reversa apesar da ausência de mensuração dos custos envolvidos na atividade Conclui-se que o relacionamento indústria-supermercado é do tipo ganha-ganha em que os dois segmentos possuem bem definidos as responsabilidades e papéis de cada um no processo logístico reverso e dividem os custos inerentes a ele Constatou-se que a ausência de procedimentos específicos e padronizados e o desinteresse em aperfeiçoar o gerenciamento dos fluxos reversos estiveram presentes na maioria das empresas caracterizando uma deficiência em planejar e gerenciar a rede logística reversa Além disso a carência de indicadores que comprovem a relação custo/benefício da atividade contribui para que esta não seja considerada um elemento estratégico pelas empresas deste setor A logística reversa deve ser revista e melhorada para que os padrões de serviço oferecidos aos clientes se elevem e se convertam em vantagem competitiva para as empresasMade available in DSpace on 2017-07-10T18:33:08Z (GMT). No. of bitstreams: 1 Dissertacao Gisele Chaves parte1.pdf: 10769 bytes, checksum: d6c0e51d01cfa006ec3636031420e83f (MD5) Previous issue date: 2005-02-02Conselho Nacional de Desenvolvimento Científico e Tecnológicoapplication/pdfporUniversidade Estadual do Oeste do ParanaPrograma de Pós-Graduação Stricto Sensu em Desenvolvimento Regional e AgronegócioUNIOESTEBRDesenvolvimento regional e do AgronegócioLogística reversaIndústria de alimentosSupermercadosOeste paranaenseLogísticaReverse logisticsFood industrySupermarketState of Paraná?s west regionCNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA::ECONOMIA REGIONAL E URBANA::ECONOMIA REGIONALDiagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaenseDiagnostic of reverse logistics in the processed food supply chain of the State of Paraná?s West regioninfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisinfo:eu-repo/semantics/openAccessreponame:Biblioteca Digital de Teses e Dissertações do UNIOESTEinstname:Universidade Estadual do Oeste do Paraná (UNIOESTE)instacron:UNIOESTEORIGINALDissertacao Gisele Chaves parte1.pdfapplication/pdf10769http://tede.unioeste.br:8080/tede/bitstream/tede/2139/1/Dissertacao+Gisele+Chaves+parte1.pdfd6c0e51d01cfa006ec3636031420e83fMD51tede/21392017-07-10 15:33:08.406oai:tede.unioeste.br:tede/2139Biblioteca Digital de Teses e Dissertaçõeshttp://tede.unioeste.br/PUBhttp://tede.unioeste.br/oai/requestbiblioteca.repositorio@unioeste.bropendoar:2017-07-10T18:33:08Biblioteca Digital de Teses e Dissertações do UNIOESTE - Universidade Estadual do Oeste do Paraná (UNIOESTE)false |
dc.title.por.fl_str_mv |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
dc.title.alternative.eng.fl_str_mv |
Diagnostic of reverse logistics in the processed food supply chain of the State of Paraná?s West region |
title |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
spellingShingle |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense Chaves, Gisele de Lorena Diniz Logística reversa Indústria de alimentos Supermercados Oeste paranaense Logística Reverse logistics Food industry Supermarket State of Paraná?s west region CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA::ECONOMIA REGIONAL E URBANA::ECONOMIA REGIONAL |
title_short |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
title_full |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
title_fullStr |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
title_full_unstemmed |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
title_sort |
Diagnóstico da logística reversa na cadeia de suprimentos de alimentos processados no oeste paranaense |
author |
Chaves, Gisele de Lorena Diniz |
author_facet |
Chaves, Gisele de Lorena Diniz |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Martins, Ricardo Silveira |
dc.contributor.advisor1ID.fl_str_mv |
CPF:54628326649 |
dc.contributor.advisor1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4727982A2 |
dc.contributor.advisor-co1.fl_str_mv |
Opazo, Miguel Angel Uribe |
dc.contributor.advisor-co1ID.fl_str_mv |
CPF:13761312857 |
dc.contributor.advisor-co1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4746318E8 |
dc.contributor.referee1.fl_str_mv |
Jr., Weimar Freire da Rocha |
dc.contributor.referee1ID.fl_str_mv |
CPF:06772209877 |
dc.contributor.referee1Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4784985J2 |
dc.contributor.referee2.fl_str_mv |
Nogueira, Paulo Roberto Chavarria |
dc.contributor.referee2ID.fl_str_mv |
CPF:09887601004 |
dc.contributor.referee2Lattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4756242U5 |
dc.contributor.referee3.fl_str_mv |
Hilgemberg, Emerson Martins |
dc.contributor.referee3ID.fl_str_mv |
CPF:77535367968 |
dc.contributor.authorID.fl_str_mv |
CPF:04458423690 |
dc.contributor.authorLattes.fl_str_mv |
http://buscatextual.cnpq.br/buscatextual/visualizacv.do?id=K4713564U1 |
dc.contributor.author.fl_str_mv |
Chaves, Gisele de Lorena Diniz |
contributor_str_mv |
Martins, Ricardo Silveira Opazo, Miguel Angel Uribe Jr., Weimar Freire da Rocha Nogueira, Paulo Roberto Chavarria Hilgemberg, Emerson Martins |
dc.subject.por.fl_str_mv |
Logística reversa Indústria de alimentos Supermercados Oeste paranaense Logística |
topic |
Logística reversa Indústria de alimentos Supermercados Oeste paranaense Logística Reverse logistics Food industry Supermarket State of Paraná?s west region CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA::ECONOMIA REGIONAL E URBANA::ECONOMIA REGIONAL |
dc.subject.eng.fl_str_mv |
Reverse logistics Food industry Supermarket State of Paraná?s west region |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ECONOMIA::ECONOMIA REGIONAL E URBANA::ECONOMIA REGIONAL |
description |
This study analyzes reverse logistics in the processed food supply chain of the State of Paraná?s West region to systemize and identify its practices and strategic functions The relation between the agents: industry and supermarket of this chain is shown The gathered information and critical points minimize the problem of lack of data related to the reverse processes and allow the improvement and development of the activity Therefore the research method was the descriptive and applied survey It was used an interview structured by a questionnaire covering a population of 25 companies of the State of Paraná?s food industry and supermarkets for data collection After statistical analysis of the data it was pointed out as main results: a) the totality of food industries and the majority of the supermarkets analyzed manage returns but the responsibility for the returns is of the manufacturer; b) the nature of reverse logistics tends to be more conservative in the food industries and more liberal among supermarkets; c) the main strategic role reverse logistics plays in enterprises both in the industrial and retail sectors is that of satisfying customers; d) the main processes adopted by food industries are the disposal and recycling of returns while by supermarkets are the returns? disposal and donation; e) in general companies point out the inexistence of barriers for reverse logistics despite the absence of a measurement of the costs involved in the activity It is concluded that the relationship industry-supermarket is that of the type win-win in which both sectors have each well defined responsibilities and roles in the reverse logistics process and divide the inherent costs in this process It was noticed that the absence of specific and standardized procedures and the disinterest in improving the reverse flows management were present in most of the companies characterizing a deficiency in planning and managing the reverse logistics network Besides the lack of indicators that prove the activity?s cost/benefit relation contributes to the activity not to be considered a strategic element by the companies of this sector Reverse logistics should be reviewed and improved so that the service standards offered to customers can rise and be converted in competitive advantage for the companies |
publishDate |
2005 |
dc.date.available.fl_str_mv |
2005-07-06 |
dc.date.issued.fl_str_mv |
2005-02-02 |
dc.date.accessioned.fl_str_mv |
2017-07-10T18:33:08Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
CHAVES, Gisele de Lorena Diniz. Diagnostic of reverse logistics in the processed food supply chain of the State of Paraná?s West region. 2005. 115 f. Dissertação (Mestrado em Desenvolvimento regional e do Agronegócio) - Universidade Estadual do Oeste do Parana, Toledo, 2005. |
dc.identifier.uri.fl_str_mv |
http://tede.unioeste.br:8080/tede/handle/tede/2139 |
identifier_str_mv |
CHAVES, Gisele de Lorena Diniz. Diagnostic of reverse logistics in the processed food supply chain of the State of Paraná?s West region. 2005. 115 f. Dissertação (Mestrado em Desenvolvimento regional e do Agronegócio) - Universidade Estadual do Oeste do Parana, Toledo, 2005. |
url |
http://tede.unioeste.br:8080/tede/handle/tede/2139 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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info:eu-repo/semantics/openAccess |
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openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Estadual do Oeste do Parana |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação Stricto Sensu em Desenvolvimento Regional e Agronegócio |
dc.publisher.initials.fl_str_mv |
UNIOESTE |
dc.publisher.country.fl_str_mv |
BR |
dc.publisher.department.fl_str_mv |
Desenvolvimento regional e do Agronegócio |
publisher.none.fl_str_mv |
Universidade Estadual do Oeste do Parana |
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reponame:Biblioteca Digital de Teses e Dissertações do UNIOESTE instname:Universidade Estadual do Oeste do Paraná (UNIOESTE) instacron:UNIOESTE |
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Universidade Estadual do Oeste do Paraná (UNIOESTE) |
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UNIOESTE |
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UNIOESTE |
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Biblioteca Digital de Teses e Dissertações do UNIOESTE |
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Biblioteca Digital de Teses e Dissertações do UNIOESTE |
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Biblioteca Digital de Teses e Dissertações do UNIOESTE - Universidade Estadual do Oeste do Paraná (UNIOESTE) |
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biblioteca.repositorio@unioeste.br |
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