BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY

Detalhes bibliográficos
Autor(a) principal: Pereira, Danilo Dias
Data de Publicação: 2016
Outros Autores: Terra, Leonardo Augusto Amaral
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Eletrônica de Estratégia e Negócios
Texto Completo: https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/2560
Resumo: The purpose of this article is to explore the development of organizational culture barriers imposed by the implementation of Balanced Scorecards (BSC) through a comparative study in a large food industry. The article considers the approach of organizational culture by a systemic view, supported by the methodology developed by Peter Checkland - Soft Systems Methodology (SSM), with the creation of models for subsequent analysis of the relationships among the actors. The main identified cultural barrier was the failure of the knowledge transfer process. The authors propose the use of positive reinforcement for operators who are knowledge holders in order to spread it throughout the unit.
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spelling BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRYBARRERAS IMPUESTAS POR LA CULTURA EN LA IMPLANTACIÓN DE BALANCED SCORECARD EN UNA INDUSTRIA DE ALIMENTOSBARREIRAS IMPOSTAS PELA CULTURA NA IMPLANTAÇÃO DE BALANCED SCORECARD EM UMA INDÚSTRIA DE ALIMENTOSBalanced ScorecardSoft Systems MethodologyOrganizational culture.Balanced ScorecardSoft Systems MethodologyCultura Organizacional.Balanced ScorecardSoft Systems MethodologyCultura Organizacional.The purpose of this article is to explore the development of organizational culture barriers imposed by the implementation of Balanced Scorecards (BSC) through a comparative study in a large food industry. The article considers the approach of organizational culture by a systemic view, supported by the methodology developed by Peter Checkland - Soft Systems Methodology (SSM), with the creation of models for subsequent analysis of the relationships among the actors. The main identified cultural barrier was the failure of the knowledge transfer process. The authors propose the use of positive reinforcement for operators who are knowledge holders in order to spread it throughout the unit.El objetivo de este artículo es explorar el desarrollo de barreras impuestas por la cultura organizacional en la implantación de Balanced Scorecards (BSC), a través de estudio en una gran industria de alimentos. El artículo contempla el abordaje de la cultura organizacional en una mirada sistémica, soportada por la metodología de P. Checkland - Soft Systems Methodology, con la creación de modelos para posterior análisis de las relaciones entre los actores. La principal barrera cultural identificada fue el fracaso en el proceso de transferencia del conocimiento. Los autores proponen el uso de reforzamientos positivos para los operadores que detienen el conocimiento, de modo a difundirlo en toda la unidad.O objetivo deste artigo é explorar o desenvolvimento de barreiras impostas pela cultura organizacional na implantação de Balanced Scorecards (BSC), através estudo em uma grande indústria de alimentos. O artigo contempla a abordagem da cultura organizacional em uma visão sistêmica, suportada pela metodologia de P. Checkland - Soft Systems Methodology, com a criação de modelos para posterior análise das relações entre os atores.A principal barreira cultural identificada foi a falha no processo de transferência do conhecimento. Os autores propõem a utilização de reforços positivos nos operadores que detém o conhecimento, de modo a difundi-lo em toda a unidade.Universidade do Sul de Santa Catarina2016-05-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/256010.19177/reen.v9e120163-25Revista Eletrônica de Estratégia & Negócios; v. 9 n. 1 (2016); 3-251984-33721984-3372reponame:Revista Eletrônica de Estratégia e Negóciosinstname:Universidade do Sul de SC (UNISUL)instacron:UNISULporhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/2560/2597Copyright (c) 2016 Revista Eletrônica de Estratégia & Negóciosinfo:eu-repo/semantics/openAccessPereira, Danilo DiasTerra, Leonardo Augusto Amaral2016-06-15T12:48:42Zoai:portaldeperiodicos.animaeducacao.com.br:article/2560Revistahttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeNPRIhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/oaiterezinha.angeloni@unisul.br||ademar.unisul@gmail.com1984-33721984-3372opendoar:2022-11-08T11:08:27.827135Revista Eletrônica de Estratégia e Negócios - Universidade do Sul de SC (UNISUL)false
dc.title.none.fl_str_mv BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
BARRERAS IMPUESTAS POR LA CULTURA EN LA IMPLANTACIÓN DE BALANCED SCORECARD EN UNA INDUSTRIA DE ALIMENTOS
BARREIRAS IMPOSTAS PELA CULTURA NA IMPLANTAÇÃO DE BALANCED SCORECARD EM UMA INDÚSTRIA DE ALIMENTOS
title BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
spellingShingle BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
Pereira, Danilo Dias
Balanced Scorecard
Soft Systems Methodology
Organizational culture.
Balanced Scorecard
Soft Systems Methodology
Cultura Organizacional.
Balanced Scorecard
Soft Systems Methodology
Cultura Organizacional.
title_short BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
title_full BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
title_fullStr BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
title_full_unstemmed BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
title_sort BARRIERS IMPOSED BY CULTURE IN THE IMPLEMENTATION OF BALANCED SCORECARD IN A FOOD INDUSTRY
author Pereira, Danilo Dias
author_facet Pereira, Danilo Dias
Terra, Leonardo Augusto Amaral
author_role author
author2 Terra, Leonardo Augusto Amaral
author2_role author
dc.contributor.author.fl_str_mv Pereira, Danilo Dias
Terra, Leonardo Augusto Amaral
dc.subject.por.fl_str_mv Balanced Scorecard
Soft Systems Methodology
Organizational culture.
Balanced Scorecard
Soft Systems Methodology
Cultura Organizacional.
Balanced Scorecard
Soft Systems Methodology
Cultura Organizacional.
topic Balanced Scorecard
Soft Systems Methodology
Organizational culture.
Balanced Scorecard
Soft Systems Methodology
Cultura Organizacional.
Balanced Scorecard
Soft Systems Methodology
Cultura Organizacional.
description The purpose of this article is to explore the development of organizational culture barriers imposed by the implementation of Balanced Scorecards (BSC) through a comparative study in a large food industry. The article considers the approach of organizational culture by a systemic view, supported by the methodology developed by Peter Checkland - Soft Systems Methodology (SSM), with the creation of models for subsequent analysis of the relationships among the actors. The main identified cultural barrier was the failure of the knowledge transfer process. The authors propose the use of positive reinforcement for operators who are knowledge holders in order to spread it throughout the unit.
publishDate 2016
dc.date.none.fl_str_mv 2016-05-05
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/2560
10.19177/reen.v9e120163-25
url https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/2560
identifier_str_mv 10.19177/reen.v9e120163-25
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/2560/2597
dc.rights.driver.fl_str_mv Copyright (c) 2016 Revista Eletrônica de Estratégia & Negócios
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Revista Eletrônica de Estratégia & Negócios
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade do Sul de Santa Catarina
publisher.none.fl_str_mv Universidade do Sul de Santa Catarina
dc.source.none.fl_str_mv Revista Eletrônica de Estratégia & Negócios; v. 9 n. 1 (2016); 3-25
1984-3372
1984-3372
reponame:Revista Eletrônica de Estratégia e Negócios
instname:Universidade do Sul de SC (UNISUL)
instacron:UNISUL
instname_str Universidade do Sul de SC (UNISUL)
instacron_str UNISUL
institution UNISUL
reponame_str Revista Eletrônica de Estratégia e Negócios
collection Revista Eletrônica de Estratégia e Negócios
repository.name.fl_str_mv Revista Eletrônica de Estratégia e Negócios - Universidade do Sul de SC (UNISUL)
repository.mail.fl_str_mv terezinha.angeloni@unisul.br||ademar.unisul@gmail.com
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