Continuous improvement of outsourcing processess: the experience of an electric power distributor

Detalhes bibliográficos
Autor(a) principal: Pinho, José Ocelo Maciel
Data de Publicação: 2012
Outros Autores: Marques, Erico Veras, Melo, Francisco Vicente Sales
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Eletrônica de Estratégia e Negócios
Texto Completo: https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813
Resumo: The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements contract, selection of service providers with expertise in the activity, partnership formation and systematic evaluation of partner companies.
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spelling Continuous improvement of outsourcing processess: the experience of an electric power distributorMelhoria contínua de processos terceirizados: a experiência de uma distribuidora de energia elétricaOutsourcingContinuous improvementEnergy distributionTerceirizaçãoMelhoria contínuaDistribuidoras de energia. The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements contract, selection of service providers with expertise in the activity, partnership formation and systematic evaluation of partner companies.O presente trabalho objetiva analisar como a melhoria contínua é desenvolvida nos processos que são terceirizados em uma empresa de distribuição de energia elétrica. O estudo apresenta uma síntese da terceirização, destacando a complexidade e as dificuldades deste processo, ressaltando a importância da parceria entre o tomador e fornecedor de serviços. Os resultados obtidos indicam que para a melhoria contínua de processos terceirizados há fatores que são imprescindíveis e devem ser considerados, como: contratos com acordo de nível de serviço bem definidos, seleção dos prestadores de serviço com especialização na atividade, formação de parceria e avaliação sistematizada das empresas parceiras.Universidade do Sul de Santa Catarina2012-05-11info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/81310.19177/reen.v5e12012224-252Revista Eletrônica de Estratégia & Negócios; v. 5 n. 1 (2012); 224-2521984-33721984-3372reponame:Revista Eletrônica de Estratégia e Negóciosinstname:Universidade do Sul de SC (UNISUL)instacron:UNISULporhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813/785Pinho, José Ocelo MacielMarques, Erico VerasMelo, Francisco Vicente Salesinfo:eu-repo/semantics/openAccess2016-07-07T16:42:25Zoai:portaldeperiodicos.animaeducacao.com.br:article/813Revistahttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeNPRIhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/oaiterezinha.angeloni@unisul.br||ademar.unisul@gmail.com1984-33721984-3372opendoar:2022-11-08T11:08:22.997890Revista Eletrônica de Estratégia e Negócios - Universidade do Sul de SC (UNISUL)false
dc.title.none.fl_str_mv Continuous improvement of outsourcing processess: the experience of an electric power distributor
Melhoria contínua de processos terceirizados: a experiência de uma distribuidora de energia elétrica
title Continuous improvement of outsourcing processess: the experience of an electric power distributor
spellingShingle Continuous improvement of outsourcing processess: the experience of an electric power distributor
Pinho, José Ocelo Maciel
Outsourcing
Continuous improvement
Energy distribution
Terceirização
Melhoria contínua
Distribuidoras de energia.
title_short Continuous improvement of outsourcing processess: the experience of an electric power distributor
title_full Continuous improvement of outsourcing processess: the experience of an electric power distributor
title_fullStr Continuous improvement of outsourcing processess: the experience of an electric power distributor
title_full_unstemmed Continuous improvement of outsourcing processess: the experience of an electric power distributor
title_sort Continuous improvement of outsourcing processess: the experience of an electric power distributor
author Pinho, José Ocelo Maciel
author_facet Pinho, José Ocelo Maciel
Marques, Erico Veras
Melo, Francisco Vicente Sales
author_role author
author2 Marques, Erico Veras
Melo, Francisco Vicente Sales
author2_role author
author
dc.contributor.author.fl_str_mv Pinho, José Ocelo Maciel
Marques, Erico Veras
Melo, Francisco Vicente Sales
dc.subject.por.fl_str_mv Outsourcing
Continuous improvement
Energy distribution
Terceirização
Melhoria contínua
Distribuidoras de energia.
topic Outsourcing
Continuous improvement
Energy distribution
Terceirização
Melhoria contínua
Distribuidoras de energia.
description The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements contract, selection of service providers with expertise in the activity, partnership formation and systematic evaluation of partner companies.
publishDate 2012
dc.date.none.fl_str_mv 2012-05-11
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813
10.19177/reen.v5e12012224-252
url https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813
identifier_str_mv 10.19177/reen.v5e12012224-252
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813/785
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade do Sul de Santa Catarina
publisher.none.fl_str_mv Universidade do Sul de Santa Catarina
dc.source.none.fl_str_mv Revista Eletrônica de Estratégia & Negócios; v. 5 n. 1 (2012); 224-252
1984-3372
1984-3372
reponame:Revista Eletrônica de Estratégia e Negócios
instname:Universidade do Sul de SC (UNISUL)
instacron:UNISUL
instname_str Universidade do Sul de SC (UNISUL)
instacron_str UNISUL
institution UNISUL
reponame_str Revista Eletrônica de Estratégia e Negócios
collection Revista Eletrônica de Estratégia e Negócios
repository.name.fl_str_mv Revista Eletrônica de Estratégia e Negócios - Universidade do Sul de SC (UNISUL)
repository.mail.fl_str_mv terezinha.angeloni@unisul.br||ademar.unisul@gmail.com
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