Continuous improvement of outsourcing processess: the experience of an electric power distributor
Autor(a) principal: | |
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Data de Publicação: | 2012 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Eletrônica de Estratégia e Negócios |
Texto Completo: | https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813 |
Resumo: | The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements contract, selection of service providers with expertise in the activity, partnership formation and systematic evaluation of partner companies. |
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Continuous improvement of outsourcing processess: the experience of an electric power distributorMelhoria contínua de processos terceirizados: a experiência de uma distribuidora de energia elétricaOutsourcingContinuous improvementEnergy distributionTerceirizaçãoMelhoria contínuaDistribuidoras de energia. The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements contract, selection of service providers with expertise in the activity, partnership formation and systematic evaluation of partner companies.O presente trabalho objetiva analisar como a melhoria contínua é desenvolvida nos processos que são terceirizados em uma empresa de distribuição de energia elétrica. O estudo apresenta uma síntese da terceirização, destacando a complexidade e as dificuldades deste processo, ressaltando a importância da parceria entre o tomador e fornecedor de serviços. Os resultados obtidos indicam que para a melhoria contínua de processos terceirizados há fatores que são imprescindíveis e devem ser considerados, como: contratos com acordo de nível de serviço bem definidos, seleção dos prestadores de serviço com especialização na atividade, formação de parceria e avaliação sistematizada das empresas parceiras.Universidade do Sul de Santa Catarina2012-05-11info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/81310.19177/reen.v5e12012224-252Revista Eletrônica de Estratégia & Negócios; v. 5 n. 1 (2012); 224-2521984-33721984-3372reponame:Revista Eletrônica de Estratégia e Negóciosinstname:Universidade do Sul de SC (UNISUL)instacron:UNISULporhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813/785Pinho, José Ocelo MacielMarques, Erico VerasMelo, Francisco Vicente Salesinfo:eu-repo/semantics/openAccess2016-07-07T16:42:25Zoai:portaldeperiodicos.animaeducacao.com.br:article/813Revistahttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeNPRIhttps://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/oaiterezinha.angeloni@unisul.br||ademar.unisul@gmail.com1984-33721984-3372opendoar:2022-11-08T11:08:22.997890Revista Eletrônica de Estratégia e Negócios - Universidade do Sul de SC (UNISUL)false |
dc.title.none.fl_str_mv |
Continuous improvement of outsourcing processess: the experience of an electric power distributor Melhoria contínua de processos terceirizados: a experiência de uma distribuidora de energia elétrica |
title |
Continuous improvement of outsourcing processess: the experience of an electric power distributor |
spellingShingle |
Continuous improvement of outsourcing processess: the experience of an electric power distributor Pinho, José Ocelo Maciel Outsourcing Continuous improvement Energy distribution Terceirização Melhoria contínua Distribuidoras de energia. |
title_short |
Continuous improvement of outsourcing processess: the experience of an electric power distributor |
title_full |
Continuous improvement of outsourcing processess: the experience of an electric power distributor |
title_fullStr |
Continuous improvement of outsourcing processess: the experience of an electric power distributor |
title_full_unstemmed |
Continuous improvement of outsourcing processess: the experience of an electric power distributor |
title_sort |
Continuous improvement of outsourcing processess: the experience of an electric power distributor |
author |
Pinho, José Ocelo Maciel |
author_facet |
Pinho, José Ocelo Maciel Marques, Erico Veras Melo, Francisco Vicente Sales |
author_role |
author |
author2 |
Marques, Erico Veras Melo, Francisco Vicente Sales |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Pinho, José Ocelo Maciel Marques, Erico Veras Melo, Francisco Vicente Sales |
dc.subject.por.fl_str_mv |
Outsourcing Continuous improvement Energy distribution Terceirização Melhoria contínua Distribuidoras de energia. |
topic |
Outsourcing Continuous improvement Energy distribution Terceirização Melhoria contínua Distribuidoras de energia. |
description |
The present work aims at analyzing how continuous improvement is developed in the outsourced processes of an electric power distribution company. The study brings a summary of outsourcing highlighting the complexity and difficulty of such a process as well as the importance of a partnership between taker and service provider. Results obtained indicate that in order continuously improve outsourced processes, essential factors must be consideredamong them: well defined service level agreements contract, selection of service providers with expertise in the activity, partnership formation and systematic evaluation of partner companies. |
publishDate |
2012 |
dc.date.none.fl_str_mv |
2012-05-11 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813 10.19177/reen.v5e12012224-252 |
url |
https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813 |
identifier_str_mv |
10.19177/reen.v5e12012224-252 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/813/785 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade do Sul de Santa Catarina |
publisher.none.fl_str_mv |
Universidade do Sul de Santa Catarina |
dc.source.none.fl_str_mv |
Revista Eletrônica de Estratégia & Negócios; v. 5 n. 1 (2012); 224-252 1984-3372 1984-3372 reponame:Revista Eletrônica de Estratégia e Negócios instname:Universidade do Sul de SC (UNISUL) instacron:UNISUL |
instname_str |
Universidade do Sul de SC (UNISUL) |
instacron_str |
UNISUL |
institution |
UNISUL |
reponame_str |
Revista Eletrônica de Estratégia e Negócios |
collection |
Revista Eletrônica de Estratégia e Negócios |
repository.name.fl_str_mv |
Revista Eletrônica de Estratégia e Negócios - Universidade do Sul de SC (UNISUL) |
repository.mail.fl_str_mv |
terezinha.angeloni@unisul.br||ademar.unisul@gmail.com |
_version_ |
1800220657086103552 |