HOTEL MANAGEMENT AND ACCESSIBILITY

Detalhes bibliográficos
Autor(a) principal: Sansivieiro, Simone
Data de Publicação: 2005
Outros Autores: Dias, Celia Maria de Moraes
Tipo de documento: Artigo
Idioma: por
Título da fonte: Turismo : Visão e Ação (Online)
Texto Completo: https://periodicos.univali.br/index.php/rtva/article/view/508
Resumo: This study deals with the issue of hospitality offered to people with reduced mobility, when staying in hotels. It addresses the concept of Accessibility from the point of view of Architecture, and Social Inclusion. It begins by defining the terms disability and disabled; next, supported by the results of the Census (IBGE,2000), it gives a portrait of disability in Brazil. For the definition of hospitality and commercial hospitality, it uses the concept of Lashley. At the same time, it also reflects on the theme of accessibility in hotels, using the definitions given by architecture and social inclusion, and comparing these with real experience. The final analysis is the result of the information obtained through qualitative research carried out with specialists, which seeks to understand what are the barriers, in addition to the architectural difficulties, encountered by people with reduced mobility, when staying in hotels. It also presents an interview carried out in Chile, with the Public Relations Manager of a hotel which is managed by a person with reduced mobility, and who therefore has a different outlook on the situation studied. Key words: Accessibility; Hotel management; Hospitality.
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spelling HOTEL MANAGEMENT AND ACCESSIBILITYHOTELERÍA Y ACCESIBILIDADHOTELARIA E ACESSIBILIDADEThis study deals with the issue of hospitality offered to people with reduced mobility, when staying in hotels. It addresses the concept of Accessibility from the point of view of Architecture, and Social Inclusion. It begins by defining the terms disability and disabled; next, supported by the results of the Census (IBGE,2000), it gives a portrait of disability in Brazil. For the definition of hospitality and commercial hospitality, it uses the concept of Lashley. At the same time, it also reflects on the theme of accessibility in hotels, using the definitions given by architecture and social inclusion, and comparing these with real experience. The final analysis is the result of the information obtained through qualitative research carried out with specialists, which seeks to understand what are the barriers, in addition to the architectural difficulties, encountered by people with reduced mobility, when staying in hotels. It also presents an interview carried out in Chile, with the Public Relations Manager of a hotel which is managed by a person with reduced mobility, and who therefore has a different outlook on the situation studied. Key words: Accessibility; Hotel management; Hospitality.Estudio que trata de la cuestión de la hospitalidad ofrecida a las personas con movilidad reducida, cuando huéspedes en hoteles. Aborda el concepto de Accesibilidad por las ópticas de la Arquitectura, y de la Inclusión Social. Inicia conceptuando deficiencia y deficiente; posteriormente, apoyado en resultados del Censo (IBGE, 2000) traza un retrato de la deficiencia en Brasil. Para la definición de hospitalidad y hospitalidad comercial, utiliza el concepto de Lashley. Paralelamente refleja sobre la temática de la accesibilidad en hoteles utilizando las definiciones dictadas por la arquitectura y por la inclusión social comparándolas con experiencias reales. El análisis final es el resultado de informaciones obtenidas por medio de investigación cualitativa realizada con especialistas, que busca entender cuales son las barreras, además de las arquitectónicas, encontradas por las personas con movilidad reducida, cuando huéspedes en hoteles. Como complemento, se presenta aún una entrevista realizada en Chile, con el Gerente de Relaciones Públicas de un hotel dirigido por una persona con movilidad reducida y que posee por lo tanto una visión diferenciada de la situación estudiada. Palabras-clave: Accesibilidad; Hotelería; Hospitalidad.Estudo que trata da questão da hospitalidade oferecida às pessoas com mobilidade reduzida, quando hóspedes em hotéis. Aborda o conceito de Acessibilidade pelas óticas da Arquitetura, e da Inclusão Social. Inicia conceituando deficiência e deficiente; posteriormente, apoiado em resultados do Censo (IBGE, 2000) traça um retrato da deficiência no Brasil. Para a definição de hospitalidade e hospitalidade comercial, utiliza o conceito de Lashley. Paralelamente reflete sobre a temática da acessibilidade em hotéis, utilizando as definições ditadas pela arquitetura e pela inclusão social, comparando-as com experiências reais. A análise final é o resultado de informações obtidas por meio de pesquisa qualitativa realizada com especialistas, que busca entender quais são as barreiras, além das arquitetônicas, encontradas pelas pessoas com mobilidade reduzida, quando hóspedes em hotéis. Como complemento, é apresentada ainda uma entrevista realizada no Chile, com o Gerente de Relações Públicas de um hotel gerenciado por uma pessoa com mobilidade reduzida e que possui, portanto, uma visão diferenciada da situação estudada. Palavras-chave: Acessibilidade; Hotelaria; Hospitalidade.Universidade do Vale do Itajaí­ - UNIVALI / SC2005-12-31info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.univali.br/index.php/rtva/article/view/50810.14210/rtva.v7n3.p439-454Turismo: Visão e Ação; Vol. 7 No. 3 (2005); 439-454Turismo: Visão e Ação; Vol. 7 Núm. 3 (2005); 439-454Turismo: Visão e Ação; v. 7 n. 3 (2005); 439-4541983-71511415-639310.14210/rtva.v7i3reponame:Turismo : Visão e Ação (Online)instname:Universidade do Vale do Itajaí (UNIVALI)instacron:UNIVALIporhttps://periodicos.univali.br/index.php/rtva/article/view/508/439Sansivieiro, SimoneDias, Celia Maria de Moraesinfo:eu-repo/semantics/openAccess2009-08-04T00:15:19Zoai:ojs.periodicos.univali.br:article/508Revistahttps://periodicos.univali.br/index.php/rtvaPUBhttps://periodicos.univali.br/index.php/rtva/oailuiz.flores@univali.br || revistaturismo@univali.br1983-71511415-6393opendoar:2009-08-04T00:15:19Turismo : Visão e Ação (Online) - Universidade do Vale do Itajaí (UNIVALI)false
dc.title.none.fl_str_mv HOTEL MANAGEMENT AND ACCESSIBILITY
HOTELERÍA Y ACCESIBILIDAD
HOTELARIA E ACESSIBILIDADE
title HOTEL MANAGEMENT AND ACCESSIBILITY
spellingShingle HOTEL MANAGEMENT AND ACCESSIBILITY
Sansivieiro, Simone
title_short HOTEL MANAGEMENT AND ACCESSIBILITY
title_full HOTEL MANAGEMENT AND ACCESSIBILITY
title_fullStr HOTEL MANAGEMENT AND ACCESSIBILITY
title_full_unstemmed HOTEL MANAGEMENT AND ACCESSIBILITY
title_sort HOTEL MANAGEMENT AND ACCESSIBILITY
author Sansivieiro, Simone
author_facet Sansivieiro, Simone
Dias, Celia Maria de Moraes
author_role author
author2 Dias, Celia Maria de Moraes
author2_role author
dc.contributor.author.fl_str_mv Sansivieiro, Simone
Dias, Celia Maria de Moraes
description This study deals with the issue of hospitality offered to people with reduced mobility, when staying in hotels. It addresses the concept of Accessibility from the point of view of Architecture, and Social Inclusion. It begins by defining the terms disability and disabled; next, supported by the results of the Census (IBGE,2000), it gives a portrait of disability in Brazil. For the definition of hospitality and commercial hospitality, it uses the concept of Lashley. At the same time, it also reflects on the theme of accessibility in hotels, using the definitions given by architecture and social inclusion, and comparing these with real experience. The final analysis is the result of the information obtained through qualitative research carried out with specialists, which seeks to understand what are the barriers, in addition to the architectural difficulties, encountered by people with reduced mobility, when staying in hotels. It also presents an interview carried out in Chile, with the Public Relations Manager of a hotel which is managed by a person with reduced mobility, and who therefore has a different outlook on the situation studied. Key words: Accessibility; Hotel management; Hospitality.
publishDate 2005
dc.date.none.fl_str_mv 2005-12-31
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.univali.br/index.php/rtva/article/view/508
10.14210/rtva.v7n3.p439-454
url https://periodicos.univali.br/index.php/rtva/article/view/508
identifier_str_mv 10.14210/rtva.v7n3.p439-454
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.univali.br/index.php/rtva/article/view/508/439
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade do Vale do Itajaí­ - UNIVALI / SC
publisher.none.fl_str_mv Universidade do Vale do Itajaí­ - UNIVALI / SC
dc.source.none.fl_str_mv Turismo: Visão e Ação; Vol. 7 No. 3 (2005); 439-454
Turismo: Visão e Ação; Vol. 7 Núm. 3 (2005); 439-454
Turismo: Visão e Ação; v. 7 n. 3 (2005); 439-454
1983-7151
1415-6393
10.14210/rtva.v7i3
reponame:Turismo : Visão e Ação (Online)
instname:Universidade do Vale do Itajaí (UNIVALI)
instacron:UNIVALI
instname_str Universidade do Vale do Itajaí (UNIVALI)
instacron_str UNIVALI
institution UNIVALI
reponame_str Turismo : Visão e Ação (Online)
collection Turismo : Visão e Ação (Online)
repository.name.fl_str_mv Turismo : Visão e Ação (Online) - Universidade do Vale do Itajaí (UNIVALI)
repository.mail.fl_str_mv luiz.flores@univali.br || revistaturismo@univali.br
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