Lean seis sigma healthcare: estudo de caso em um hospital privado de Guaratinguetá

• Autor(a) principal: Lanaro, Felipe Real Bispo [UNESP]
• Data de Publicação: 2016
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/156789; http://www.athena.biblioteca.unesp.br/exlibris/bd/capelo/2018-08-16/000902290.pdf
• topic: Seis sigma (Padrão de controle de qualidade); Saude - Administração; Centros cirúrgicos; Gestão da qualidade total; Six sigma (Quality control standard)

This final coursework is the consolidation of the research activities performed on the deployment of Lean Six Sigma practices on a healthcare facility, that took place on a private hospital in Guaratinguetá, Brazil. An operational diagnosis was performed on the hospital main activity areas, and after a thorough analysis two main improvement axis with the biggest return potential were selected: supplies management and surgical center optimization. Improvement proposals in these areas were then conceived and evaluated. Among them, those with the greatest benefits were proposed to the hospital direction. This work presents an operational improvement solution portfolio for application on a hospital setting and also makes a detailed analysis of select applied solutions, their results and complexities.