Melhoria contínua da eficiência de entregas: aplicação do ciclo PDCA em uma empresa multinacional de bens de consumo

• Autor(a) principal: Justino, Otávio Henrique dos Reis [UNESP]
• Data de Publicação: 2017
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/203010; http://www.athena.biblioteca.unesp.br/exlibris/bd/capelo/2019-10-22/000918412.pdf
• topic: Logística empresarial; Distribuição fisica de bens - Administração; Controle de qualidade; Business logistics

The constant evaluation of the performance trend in the companies has become essential to identify the processes implemented that will become routine, as well to make out the necessary modifications in the current processes. This work presents an application of the PDCA Cycle (Plan, Do, Check and Act) for the On-Time Delivery continuous improvement in a consumer goods multinational company. The general objective of this work was the quantitative evaluation of the continuous improvement provided by the implementation of the PDCA Cycle in the Outbound Logistics of the company in question, adopting as reference the key performance indicator (KPI) known as On-Time Delivery Rate. The root causes mapping of the delays in the shipments and their impact on the performance of the studied company was elaborated in a structured document with the registration of all the steps of the employed method. As result of the mapping done, it was possible to prioritize the causes to be treated, as well to define corrective actions