Multidisciplinary team of intensive therapy: humanization and fragmentation of the work process

• Autor(a) principal: Evangelista, Viviane Canhizares [UNESP]
• Data de Publicação: 2016
• Outros Autores: Domingos, Thiago da Silva [UNESP], Cerantola Siqueira, Fernanda Paula, Braga, Eliana Mara [UNESP]
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://dx.doi.org/10.1590/0034-7167-2016-0221; http://hdl.handle.net/11449/162920
• topic: Care Humanization; Critical Care; Health Team; Health Management; Work Conditions

Objective: to understand the meaning of humanized care in intensive care units considering the experience of the multidisciplinary team. Method: descriptive and exploratory qualitative research. For this purpose, we conducted semi-structured interviews with 24 professionals of the heath-care team, and, after transcription, we organized the qualitative data according to content analysis. Results: from two main categories, we were able to understand that humanized care is characterized in the actions of health-care: effective communication, team work, empathy, singularity, and integrality; and mischaracterized in the management processes, specifically in the fragmentation of the work process and health-care, in the precarious work conditions, and in differing conceptual aspects of the political proposal of humanization. Conclusion: care activities in intensive therapy are guided by the humanization of care and corroborate the hospital management as a challenge to be overcome to boost advances in the operationalization of this Brazilian policy.