Have you chosen your request? Analysis of online food delivery companies in Brazil

• Autor(a) principal: Pigatto, Gessuir [UNESP]
• Data de Publicação: 2017
• Outros Autores: Camargo Ferraz Machado, Joao Guilherme de [UNESP], Negreti, Amanda dos Santos [UNESP], Machado, Lucas Miranda [UNESP]
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://dx.doi.org/10.1108/BFJ-05-2016-0207; http://hdl.handle.net/11449/159442
• topic: Internet; Service delivery; APP; Service marketing; Mobile application; Food delivery

Purpose - The purpose of this paper is to characterize the performance of online food delivery companies in Brazil and to analyze the content of the websites of these companies with a view to its use as a site for conducting business transactions. Design/methodology/approach - This paper used a qualitative and exploratory approach through the collection and analysis of data from a sample of 30 companies operating in the online delivery sector in Brazil. Reviews of their websites have also been conducted through parameters involving aspects of content, usability and functionality. Findings - The Brazilian main platforms received large foreign investment, growing with the acquisition of companies, making them market leaders. There was a greater presence of these companies on social networks, publicizing and interacting with their customers, increasing business visibility and attracting new prospects. The results of the sites analysis showed that the dimension contentwas the one with the highest incidence of attendance, followed by the dimension functionalityand then the dimension usability.The downside was the access security parameter since only 54 percent of websites showed the use of encryption capabilities and secure site. Originality/value - The online delivery service is growing rapidly, bringing together innovation and convenience to their customers, coupled with ease of access to mobile phones and internet, that contributed toward the emergence of a large number of platforms that offer this service in Brazil; despite being a relatively new service, its growth was accompanied by a strong sector consolidation process and by the creation of large groups supported by international capital.