Users’ satisfaction with the public dental service: the discovery of new patterns

Detalhes bibliográficos
Autor(a) principal: Fadel, Cristina Berger
Data de Publicação: 2019
Outros Autores: Bordin, Danielle, Santos, Celso Bilynkievycz Dos, Carvalho, Deborah Ribeiro, Moimaz, Suzely Adas Saliba
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da UNESP
Texto Completo: http://dx.doi.org/10.1590/1414-462x201900020008
http://hdl.handle.net/11449/183763
Resumo: AbstractBackground Regarding to oral health, little has been advanced on how to improve quality within dental care.Objective The aim of this study was to identify the demographic factors affecting the satisfaction of users of the dental public service having the value of a strategic and high consistency methodology.Method The Data Mining was used to a secondary database, contemplating 91 features, segmental in 9 demographic factors, 17 facets, and 5 dominions. Descriptive statistics were extracted to a demographic data and the satisfaction of the users by facets and dominions, being discovered as from Decision Trees and Association Rules.Results the analysis of the results showed the relation between the demographic factor 'professional occupation' and satisfaction, in all of the dominions. The occupations of general assistant and home assistant with daily wage stood out in Association Rules to represent the lower level of satisfaction compared to the facets that were worse evaluated. Also, the factor ‘health unit's name’ showed relation with most of the investigated dominions. The difference between health units was even more evident through the Association Rule.Conclusion The Data Mining allowed to identify complementary relations to the user's perception about the public oral health services quality, constituting a safe tool to support the management of Brazilian public health and the basis of future plans.
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spelling Users’ satisfaction with the public dental service: the discovery of new patternsSatisfação de usuários com o serviço público odontológico: a descoberta de novos padrõesevaluation of the health servicesatisfactiondental caredata miningavaliação do serviço de saúdesatisfaçãoodontologiamineração de dadosAbstractBackground Regarding to oral health, little has been advanced on how to improve quality within dental care.Objective The aim of this study was to identify the demographic factors affecting the satisfaction of users of the dental public service having the value of a strategic and high consistency methodology.Method The Data Mining was used to a secondary database, contemplating 91 features, segmental in 9 demographic factors, 17 facets, and 5 dominions. Descriptive statistics were extracted to a demographic data and the satisfaction of the users by facets and dominions, being discovered as from Decision Trees and Association Rules.Results the analysis of the results showed the relation between the demographic factor 'professional occupation' and satisfaction, in all of the dominions. The occupations of general assistant and home assistant with daily wage stood out in Association Rules to represent the lower level of satisfaction compared to the facets that were worse evaluated. Also, the factor ‘health unit's name’ showed relation with most of the investigated dominions. The difference between health units was even more evident through the Association Rule.Conclusion The Data Mining allowed to identify complementary relations to the user's perception about the public oral health services quality, constituting a safe tool to support the management of Brazilian public health and the basis of future plans.ResumoIntrodução Em relação à saúde bucal, pouco se avançou sobre como melhorar a qualidade no atendimento odontológico.Objetivo O objetivo deste estudo foi identificar fatores demográficos que afetam a satisfação de usuários do serviço público odontológico, sob a análise de uma metodologia estratégica e de alta consistência.Método Aplicou-se a Mineração de Dados sobre um banco de informações secundárias, contemplando 91 características, as quais foram segmentadas em 9 fatores demográficos, 17 facetas e 5 domínios. Estatísticas descritivas foram extraídas dos dados demográficos e a satisfação dos usuários foi exposta por meio de facetas e domínios, sendo apresentados a partir de Árvores de Decisão e Regras de Associação.Resultados A análise dos resultados mostra relação entre o fator demográfico 'ocupação profissional' e a satisfação do usuário, em todos os domínios. As ocupações de assistente geral e empregado doméstico com salário diário destacaram-se nas Regras de Associação para representar o menor nível de satisfação em relação às facetas que foram mais mal avaliadas. De forma complementar, o fator 'nome da unidade de saúde' expôs relação com a maioria dos domínios investigados. A diferença entre as unidades de saúde mostrou-se ainda mais evidente por meio da Regra de Associação.Conclusão A Mineração de Dados permitiu identificar relações complementares à percepção do usuário sobre a qualidade dos serviços públicos de saúde bucal, constituindo-se em ferramenta segura para subsidiar a gestão da saúde pública brasileira e a base de planos futuros.Universidade Estadual de Ponta GrossaUniversidade Tecnológica Federal do ParanáPontifícia Universidade CatólicaUniversidade Estadual de São PauloInstituto de Estudos em Saúde Coletiva da Universidade Federal do Rio de JaneiroUniversidade Estadual de Ponta GrossaUniversidade Tecnológica Federal do ParanáPontifícia Universidade CatólicaUniversidade Estadual de São PauloFadel, Cristina BergerBordin, DanielleSantos, Celso Bilynkievycz DosCarvalho, Deborah RibeiroMoimaz, Suzely Adas Saliba2019-10-03T17:31:32Z2019-10-03T17:31:32Z2019-06-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article172-181application/pdfhttp://dx.doi.org/10.1590/1414-462x201900020008Cadernos Saúde Coletiva. Instituto de Estudos em Saúde Coletiva da Universidade Federal do Rio de Janeiro, v. 27, n. 2, p. 172-181, 2019.1414-462Xhttp://hdl.handle.net/11449/18376310.1590/1414-462x201900020008S1414-462X2019000200172S1414-462X2019000200172.pdfSciELOreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengCadernos Saúde Coletivainfo:eu-repo/semantics/openAccess2024-01-19T06:29:46Zoai:repositorio.unesp.br:11449/183763Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462024-01-19T06:29:46Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false
dc.title.none.fl_str_mv Users’ satisfaction with the public dental service: the discovery of new patterns
Satisfação de usuários com o serviço público odontológico: a descoberta de novos padrões
title Users’ satisfaction with the public dental service: the discovery of new patterns
spellingShingle Users’ satisfaction with the public dental service: the discovery of new patterns
Fadel, Cristina Berger
evaluation of the health service
satisfaction
dental care
data mining
avaliação do serviço de saúde
satisfação
odontologia
mineração de dados
title_short Users’ satisfaction with the public dental service: the discovery of new patterns
title_full Users’ satisfaction with the public dental service: the discovery of new patterns
title_fullStr Users’ satisfaction with the public dental service: the discovery of new patterns
title_full_unstemmed Users’ satisfaction with the public dental service: the discovery of new patterns
title_sort Users’ satisfaction with the public dental service: the discovery of new patterns
author Fadel, Cristina Berger
author_facet Fadel, Cristina Berger
Bordin, Danielle
Santos, Celso Bilynkievycz Dos
Carvalho, Deborah Ribeiro
Moimaz, Suzely Adas Saliba
author_role author
author2 Bordin, Danielle
Santos, Celso Bilynkievycz Dos
Carvalho, Deborah Ribeiro
Moimaz, Suzely Adas Saliba
author2_role author
author
author
author
dc.contributor.none.fl_str_mv Universidade Estadual de Ponta Grossa
Universidade Tecnológica Federal do Paraná
Pontifícia Universidade Católica
Universidade Estadual de São Paulo
dc.contributor.author.fl_str_mv Fadel, Cristina Berger
Bordin, Danielle
Santos, Celso Bilynkievycz Dos
Carvalho, Deborah Ribeiro
Moimaz, Suzely Adas Saliba
dc.subject.por.fl_str_mv evaluation of the health service
satisfaction
dental care
data mining
avaliação do serviço de saúde
satisfação
odontologia
mineração de dados
topic evaluation of the health service
satisfaction
dental care
data mining
avaliação do serviço de saúde
satisfação
odontologia
mineração de dados
description AbstractBackground Regarding to oral health, little has been advanced on how to improve quality within dental care.Objective The aim of this study was to identify the demographic factors affecting the satisfaction of users of the dental public service having the value of a strategic and high consistency methodology.Method The Data Mining was used to a secondary database, contemplating 91 features, segmental in 9 demographic factors, 17 facets, and 5 dominions. Descriptive statistics were extracted to a demographic data and the satisfaction of the users by facets and dominions, being discovered as from Decision Trees and Association Rules.Results the analysis of the results showed the relation between the demographic factor 'professional occupation' and satisfaction, in all of the dominions. The occupations of general assistant and home assistant with daily wage stood out in Association Rules to represent the lower level of satisfaction compared to the facets that were worse evaluated. Also, the factor ‘health unit's name’ showed relation with most of the investigated dominions. The difference between health units was even more evident through the Association Rule.Conclusion The Data Mining allowed to identify complementary relations to the user's perception about the public oral health services quality, constituting a safe tool to support the management of Brazilian public health and the basis of future plans.
publishDate 2019
dc.date.none.fl_str_mv 2019-10-03T17:31:32Z
2019-10-03T17:31:32Z
2019-06-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://dx.doi.org/10.1590/1414-462x201900020008
Cadernos Saúde Coletiva. Instituto de Estudos em Saúde Coletiva da Universidade Federal do Rio de Janeiro, v. 27, n. 2, p. 172-181, 2019.
1414-462X
http://hdl.handle.net/11449/183763
10.1590/1414-462x201900020008
S1414-462X2019000200172
S1414-462X2019000200172.pdf
url http://dx.doi.org/10.1590/1414-462x201900020008
http://hdl.handle.net/11449/183763
identifier_str_mv Cadernos Saúde Coletiva. Instituto de Estudos em Saúde Coletiva da Universidade Federal do Rio de Janeiro, v. 27, n. 2, p. 172-181, 2019.
1414-462X
10.1590/1414-462x201900020008
S1414-462X2019000200172
S1414-462X2019000200172.pdf
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Cadernos Saúde Coletiva
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 172-181
application/pdf
dc.publisher.none.fl_str_mv Instituto de Estudos em Saúde Coletiva da Universidade Federal do Rio de Janeiro
publisher.none.fl_str_mv Instituto de Estudos em Saúde Coletiva da Universidade Federal do Rio de Janeiro
dc.source.none.fl_str_mv SciELO
reponame:Repositório Institucional da UNESP
instname:Universidade Estadual Paulista (UNESP)
instacron:UNESP
instname_str Universidade Estadual Paulista (UNESP)
instacron_str UNESP
institution UNESP
reponame_str Repositório Institucional da UNESP
collection Repositório Institucional da UNESP
repository.name.fl_str_mv Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)
repository.mail.fl_str_mv
_version_ 1799965664254885888

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