Experiência do usuário de longo prazo em plataforma de software crowdsourcing

Detalhes bibliográficos
Autor(a) principal: Assmann, Márcia Prante
Data de Publicação: 2021
Tipo de documento: Tese
Idioma: por
Título da fonte: Biblioteca de teses e dissertações da Universidade de Passo Fundo (BDTD UPF)
Texto Completo: http://tede.upf.br:8080/jspui/handle/tede/2119
Resumo: Crowdsourcing software development is commonly organized around platforms that allow an applicant to submit a task and connect it with a multitude of individuals, who will provide likely solutions to the task. However, these platforms often ignore factors that provide a satisfactory experience for the user, which reflects, among others, in the abandonment of tasks. Therefore, it is essential to identify and understand user experiences (UX) on platforms, to assist in the improvement/development of these environments and minimize barriers imposed by problems of unsatisfactory experiences. This dissertation aimed to investigate long-term UX in a crowdsourcing platform. This is an exploratory, qualitative study, carried out from a quasi-experiment, in which 10 undergraduate students selected by convenience participated. Participants performed tasks on the TopCoder platform over 3 months and answered an online questionnaire. Throughout the period, participants reported their experiences with the platform, describing their impressions of its use. The results showed that the most satisfying experiences occurred mainly in the last weeks of the study and were mainly associated with task completion and submission. For less satisfactory experiences, the main reasons identified were mainly associated with difficulty in use, low usability due to lack of knowledge. All participants stated that they would recommend the platform to others. It is concluded that, even with usability problems, in general, the users' experience when using the platform was satisfactory. The results can be used to suggest mechanisms that reduce the barriers imposed by problems of less satisfactory experiences, spreading crowdsourcing software and, consequently, expanding its adoption in the software development industry.
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spelling De Marchi, Ana Carolina Bertoletti73750220034http://lattes.cnpq.br/418055788673594403758463955http://lattes.cnpq.br/8216993462411147Assmann, Márcia Prante2021-11-29T18:00:56Z2021-03-17ASSMANN, Márcia Prante. Experiência do usuário de longo prazo em plataforma de software Crowdsourcing. 2021. 95 f. Dissertação (Mestrado em Computação Aplicada) - Universidade de Passo Fundo, Passo Fundo, RS, 2021.http://tede.upf.br:8080/jspui/handle/tede/2119Crowdsourcing software development is commonly organized around platforms that allow an applicant to submit a task and connect it with a multitude of individuals, who will provide likely solutions to the task. However, these platforms often ignore factors that provide a satisfactory experience for the user, which reflects, among others, in the abandonment of tasks. Therefore, it is essential to identify and understand user experiences (UX) on platforms, to assist in the improvement/development of these environments and minimize barriers imposed by problems of unsatisfactory experiences. This dissertation aimed to investigate long-term UX in a crowdsourcing platform. This is an exploratory, qualitative study, carried out from a quasi-experiment, in which 10 undergraduate students selected by convenience participated. Participants performed tasks on the TopCoder platform over 3 months and answered an online questionnaire. Throughout the period, participants reported their experiences with the platform, describing their impressions of its use. The results showed that the most satisfying experiences occurred mainly in the last weeks of the study and were mainly associated with task completion and submission. For less satisfactory experiences, the main reasons identified were mainly associated with difficulty in use, low usability due to lack of knowledge. All participants stated that they would recommend the platform to others. It is concluded that, even with usability problems, in general, the users' experience when using the platform was satisfactory. The results can be used to suggest mechanisms that reduce the barriers imposed by problems of less satisfactory experiences, spreading crowdsourcing software and, consequently, expanding its adoption in the software development industry.O desenvolvimento de software crowdsourcing está comumente organizado em torno de plataformas que permitem que um solicitante envie uma tarefa e conecte-a com uma multidão de indivíduos, que fornecerá prováveis soluções para a tarefa. Contudo, muitas vezes essas plataformas ignoram fatores que proporcionam uma experiência satisfatória para o usuário, o que reflete, entre outros, no abandono de tarefas. Para tanto, é essencial identificar e compreender as experiências dos usuários (UX) em plataformas, para auxiliar no aperfeiçoamento/desenvolvimento destes ambientes e minimizar as barreiras impostas por problemas de experiências não satisfatórias. Esta dissertação teve como objetivo investigar a UX de longo prazo em uma plataforma de crowdsourcing. Trata-se de um estudo exploratório, qualitativo, executado a partir de um quase-experimento, em que participaram 10 alunos de graduação selecionados por conveniência. Os participantes realizaram tarefas na plataforma TopCoder ao longo de 3 meses e responderam a um questionário online. Durante todo o período, os participantes relataram suas experiências com a plataforma, descrevendo suas impressões sobre o uso. Os resultados demonstraram que as experiências mais satisfatórias ocorreram principalmente nas últimas semanas do estudo e foram associadas principalmente a finalização e a submissão de tarefas. Para as experiências menos satisfatórias, os principais motivos identificados foram associadas principalmente à dificuldade de uso, baixa usabilidade devido à falta de conhecimento. Todos os participantes informaram que recomendariam a plataforma para outras pessoas. Conclui-se, que, mesmo havendo problemas de usabilidade, no geral, a experiência dos usuários ao usar a plataforma foi satisfatória. Os resultados podem ser utilizados para sugerir mecanismos que reduzam as barreiras impostas por problemas de experiências menos satisfatórias, difundindo o software crowdsourcing e, consequentemente, ampliando sua adoção na indústria de desenvolvimento de software.Submitted by Aline Rezende (alinerezende@upf.br) on 2021-11-29T18:00:56Z No. of bitstreams: 1 2021MarciaPranteAssmann.pdf: 1473488 bytes, checksum: b26f184b4a74c5251b1850efe832a208 (MD5)Made available in DSpace on 2021-11-29T18:00:56Z (GMT). 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dc.title.por.fl_str_mv Experiência do usuário de longo prazo em plataforma de software crowdsourcing
dc.title.alternative.eng.fl_str_mv Long-term user experience on crowdsourcing software platform
title Experiência do usuário de longo prazo em plataforma de software crowdsourcing
spellingShingle Experiência do usuário de longo prazo em plataforma de software crowdsourcing
Assmann, Márcia Prante
Software - Testes
Software - Desenvolvimento
Contribuição de melhoria
METODOLOGIA E TECNICAS DA COMPUTACAO::ENGENHARIA DE SOFTWARE
title_short Experiência do usuário de longo prazo em plataforma de software crowdsourcing
title_full Experiência do usuário de longo prazo em plataforma de software crowdsourcing
title_fullStr Experiência do usuário de longo prazo em plataforma de software crowdsourcing
title_full_unstemmed Experiência do usuário de longo prazo em plataforma de software crowdsourcing
title_sort Experiência do usuário de longo prazo em plataforma de software crowdsourcing
author Assmann, Márcia Prante
author_facet Assmann, Márcia Prante
author_role author
dc.contributor.advisor1.fl_str_mv De Marchi, Ana Carolina Bertoletti
dc.contributor.advisor1ID.fl_str_mv 73750220034
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dc.contributor.authorLattes.fl_str_mv http://lattes.cnpq.br/8216993462411147
dc.contributor.author.fl_str_mv Assmann, Márcia Prante
contributor_str_mv De Marchi, Ana Carolina Bertoletti
dc.subject.por.fl_str_mv Software - Testes
Software - Desenvolvimento
Contribuição de melhoria
topic Software - Testes
Software - Desenvolvimento
Contribuição de melhoria
METODOLOGIA E TECNICAS DA COMPUTACAO::ENGENHARIA DE SOFTWARE
dc.subject.cnpq.fl_str_mv METODOLOGIA E TECNICAS DA COMPUTACAO::ENGENHARIA DE SOFTWARE
description Crowdsourcing software development is commonly organized around platforms that allow an applicant to submit a task and connect it with a multitude of individuals, who will provide likely solutions to the task. However, these platforms often ignore factors that provide a satisfactory experience for the user, which reflects, among others, in the abandonment of tasks. Therefore, it is essential to identify and understand user experiences (UX) on platforms, to assist in the improvement/development of these environments and minimize barriers imposed by problems of unsatisfactory experiences. This dissertation aimed to investigate long-term UX in a crowdsourcing platform. This is an exploratory, qualitative study, carried out from a quasi-experiment, in which 10 undergraduate students selected by convenience participated. Participants performed tasks on the TopCoder platform over 3 months and answered an online questionnaire. Throughout the period, participants reported their experiences with the platform, describing their impressions of its use. The results showed that the most satisfying experiences occurred mainly in the last weeks of the study and were mainly associated with task completion and submission. For less satisfactory experiences, the main reasons identified were mainly associated with difficulty in use, low usability due to lack of knowledge. All participants stated that they would recommend the platform to others. It is concluded that, even with usability problems, in general, the users' experience when using the platform was satisfactory. The results can be used to suggest mechanisms that reduce the barriers imposed by problems of less satisfactory experiences, spreading crowdsourcing software and, consequently, expanding its adoption in the software development industry.
publishDate 2021
dc.date.accessioned.fl_str_mv 2021-11-29T18:00:56Z
dc.date.issued.fl_str_mv 2021-03-17
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dc.identifier.citation.fl_str_mv ASSMANN, Márcia Prante. Experiência do usuário de longo prazo em plataforma de software Crowdsourcing. 2021. 95 f. Dissertação (Mestrado em Computação Aplicada) - Universidade de Passo Fundo, Passo Fundo, RS, 2021.
dc.identifier.uri.fl_str_mv http://tede.upf.br:8080/jspui/handle/tede/2119
identifier_str_mv ASSMANN, Márcia Prante. Experiência do usuário de longo prazo em plataforma de software Crowdsourcing. 2021. 95 f. Dissertação (Mestrado em Computação Aplicada) - Universidade de Passo Fundo, Passo Fundo, RS, 2021.
url http://tede.upf.br:8080/jspui/handle/tede/2119
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publisher.none.fl_str_mv Universidade de Passo Fundo
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