Fatores que influenciam a aprendizagem informal: estudo de uma equipe de vendas

• Autor(a) principal: Pedro, Maurício da Silva
• Data de Publicação: 2011
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/23371
• topic: aprendizagem individual; aprendizagem informal; aprendizagem no setor de vendas; individual learning; informal learning; learning in the sales sector; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS

The global and competitive context lead the organizations to have the expectation that learning and the creation of knowledge take place continuously and to believe that their workers are to share what they know with their coworkers in the group and throughout the organization. In this sense, informal learning that is integrated into the daily lives of people at work, gain importance in the organizational and academic scenery. Therefore the objective of this research is to identify and analyze the factors that influence informal learning in a sales team. The methodology used was quantitative and the data were collected using online survey. The results indicate that people use informal learning as they seek to learn something new in the workplace. They reveal that environmental factors (inhibitors) are not impacting the engagement of the staff in informal learning activities and personal characteristics (facilitators) on the other hand, play the role of motivator for learning. Comparisons were also made between the sales team results and research with teachers, human resource professionals as well as information technology specialists, indicating no significant differences among these groups of professionals.