A influência da percepção de segurança da Internet sobre a intenção de compra de usuários habituais

• Autor(a) principal: Melo, Rogério Alves de
• Data de Publicação: 2006
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/23496
• topic: comércio eletrônico; segurança na internet; percepção de segurança; fraude eletrônica; compras online; comportamento do consumidor; e-commerce; internet security; perception of security; e-fraud; online purchasing; consumer behaviour; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS

This paper deals with the influence of the perception of Internet security when habitual users have the intention of buying something through the Internet. Therefore, a descriptive research was conducted, of which data was collected through a semi-structured questionnaire and a sample composed of 154 university students who are attending the Science of Computation course. The data was considered by the statistic: a) descriptive, using simple average and the answers frequency; b) Inference, through the techniques of the multiple linear regression, logistics and the tests t and x2 (qui-squared). The results gave evidences that: a) women and users who are not employed feel more insecure in the Internet; b) users with a higher income and who have used the Internet for a longer period (in years) feel more secure; c) the higher is the perception of security, the bigger is the intention of buying something through the Internet; d) users who have already bought something through the Internet feel more secure than those who never did; and e) among those users with the same degree of perception of security, the users who have already bought something through the Internet have a lesser degree of intention to buy something again. Thence, the main conclusions were: a) the intention of buying something through the Internet increases according to the increasing of the perception of security and; b) those users who have already bought something through the Internet are more influenced by their perception of security than those who never did. Before these evidences, the companies may direct investments in publicity in order that potential costumers realise their sale systems security and, specially, keep or increase this perception of security after the purchasing has been done. In order to continue this paper, it is suggested: a) reapplication of the research including new variables related to the perception of security; b) specific studies with women and low-income users; and c) reapplication with a population of non- university students who intensely use the Internet.