Evolução de modelo de negócio e o processo de criação de valor no setor de serviço de valor agregado móvel: uma análise a partir das dimensões do capital intelectual

• Autor(a) principal: Bonazzi, Fabio Luiz Zandoval
• Data de Publicação: 2014
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/23467
• topic: capital intelectual; modelo de negócio; perspectiva processual; criação de valor; estudo de caso; serviço de valor agregado móvel; SVA móvel; intellectual capital; business model; processual perspective; value creation; case study; mobile value added service; mobile VAS; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS

This study aimed to understand the intellectual capital role, in the value creation process, throughout the different phases of the business model, in a mobile value added service (VAS) company. The theoretical constructs of value, intellectual capital, business model and process perspective, have been reviewed. From these constructs, a conceptual model has been developed. This model is able to integrate human, structural and relational dimensions of intellectual capital, and guide them to process of creating, delivering and capturing value for the company, through a business model evolutionary perspective. The conceptual model was empirically applied to the Movile company, a VAS technology developer, through a single case study, carried out at an interval of 18 months, in a period comprised between april 2013 and september 2014. Data were collected from six interviews, and complemented by primary and secondary artifacts, as well as by direct observations. As a result, it has been observed that human, structural and relational dimensions of intellectual capital, are closely related to value creation process, and were gradually built and hinged along an organizational evolutionary process, of more than 15 years. During this period, six different business models were identified, involving the past, present and future of the company. In the initial phase, human and relational dimensions were essential to value creation. In subsequent steps, there was an importance alternation of dimensions in value creation process, and an enhancement of each dimension features, showing the relational dimension as a determining factor for value creation in the company long-term future. As an empirical contribution, the business model evolutionary analysis, through the articulation of the intellectual capital dimensions, provides analytical elements for new companies that emerge in Mobile VAS industry. In relation to the telecommunications companies, these tend to turn into a pipe performance, substantially focused on providing technology infrastructure to mobile VAS companies.