Design thinking applied to the library services project: a bibliographic search (1963-2015)

Detalhes bibliográficos
Autor(a) principal: Andrade, Vania Coutinho Gomes
Data de Publicação: 2023
Outros Autores: Silva, Guido Vaz
Tipo de documento: Artigo
Idioma: por
Título da fonte: InCID
Texto Completo: https://www.revistas.usp.br/incid/article/view/204305
Resumo: The service sector underwent important developmental changes in the last decade. Contemporary life has produced increasingly demanding and participative customers regarding the service creation process. As such, companies turned towards new methodologies or instruments to expand their innovation strategies. Thus, as libraries are organisms that deliver informational services, it becomes opportune to evaluate and analyze their users’ impressions, expectations and needs, as well as to identify the librarians’ experiences, motivations and frustrations. This bibliographic survey, conducted on the Portal de Periódicos Capes, seeks to understand the Design Thinking approach used as an innovation principle and potential tool for redesigning library services, based on articles considered relevant by the number of citations in the literature.
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spelling Design thinking applied to the library services project: a bibliographic search (1963-2015)Design thinking aplicado ao reprojeto de serviços bibliotecários: um levantamento bibliográfico (1963-2015)Design ThinkingLibraries – customer serviceBibliographic searchDesign ThinkingBibliotecas - Serviços ao clientePrestação de serviços - ProjetosThe service sector underwent important developmental changes in the last decade. Contemporary life has produced increasingly demanding and participative customers regarding the service creation process. As such, companies turned towards new methodologies or instruments to expand their innovation strategies. Thus, as libraries are organisms that deliver informational services, it becomes opportune to evaluate and analyze their users’ impressions, expectations and needs, as well as to identify the librarians’ experiences, motivations and frustrations. This bibliographic survey, conducted on the Portal de Periódicos Capes, seeks to understand the Design Thinking approach used as an innovation principle and potential tool for redesigning library services, based on articles considered relevant by the number of citations in the literature.A última década causou algumas transformações para o desenvolvimento do setor de serviços. Devido à evolução da vida contemporânea, o cliente se tornou cada vez mais exigente e, com isso, mais participativo no processo de criação de serviços. Desse modo, as empresas precisaram utilizar novas metodologias ou instrumentos para ampliar suas estratégias de inovação. Portanto, como a biblioteca constitui um organismo que entrega serviços informacionais, torna-se oportuna a análise das impressões, expectativas e necessidades dos seus usuários, bem como a identificação das experiências, motivações e frustrações dos bibliotecários que nela trabalham. Assim, por meio de um levantamento bibliográfico, realizado no Portal de Periódicos Capes, o objetivo deste trabalho é compreender a abordagem do Design Thinking utilizada como princípio de inovação e potencial ferramenta para o reprojeto dos serviços de bibliotecas, a partir de artigos considerados relevantes, segundo a quantidade de vezes citados na literatura.Universidade de São Paulo. Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto2023-12-11info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/xmlapplication/pdfhttps://www.revistas.usp.br/incid/article/view/20430510.11606/issn.2178-2075.v14i2p197-216InCID: Revista de Ciência da Informação e Documentação; v. 14 n. 2 (2023); 197-2162178-2075reponame:InCIDinstname:Universidade de São Paulo (USP)instacron:USPporhttps://www.revistas.usp.br/incid/article/view/204305/204799https://www.revistas.usp.br/incid/article/view/204305/200708Copyright (c) 2023 Vania Coutinho Gomes Andrade, Guido Vaz Silvahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessAndrade, Vania Coutinho GomesSilva, Guido Vaz2024-05-21T10:37:23Zoai:revistas.usp.br:article/204305Revistahttp://revistas.ffclrp.usp.br/incidPUBhttp://www.revistas.usp.br/incid/oaiclaudiomarcondes@ffclrp.usp.br||santarem@usp.br|| sumeire@ffclrp.usp.br2178-20752178-2075opendoar:2024-05-21T10:37:23InCID - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Design thinking applied to the library services project: a bibliographic search (1963-2015)
Design thinking aplicado ao reprojeto de serviços bibliotecários: um levantamento bibliográfico (1963-2015)
title Design thinking applied to the library services project: a bibliographic search (1963-2015)
spellingShingle Design thinking applied to the library services project: a bibliographic search (1963-2015)
Andrade, Vania Coutinho Gomes
Design Thinking
Libraries – customer service
Bibliographic search
Design Thinking
Bibliotecas - Serviços ao cliente
Prestação de serviços - Projetos
title_short Design thinking applied to the library services project: a bibliographic search (1963-2015)
title_full Design thinking applied to the library services project: a bibliographic search (1963-2015)
title_fullStr Design thinking applied to the library services project: a bibliographic search (1963-2015)
title_full_unstemmed Design thinking applied to the library services project: a bibliographic search (1963-2015)
title_sort Design thinking applied to the library services project: a bibliographic search (1963-2015)
author Andrade, Vania Coutinho Gomes
author_facet Andrade, Vania Coutinho Gomes
Silva, Guido Vaz
author_role author
author2 Silva, Guido Vaz
author2_role author
dc.contributor.author.fl_str_mv Andrade, Vania Coutinho Gomes
Silva, Guido Vaz
dc.subject.por.fl_str_mv Design Thinking
Libraries – customer service
Bibliographic search
Design Thinking
Bibliotecas - Serviços ao cliente
Prestação de serviços - Projetos
topic Design Thinking
Libraries – customer service
Bibliographic search
Design Thinking
Bibliotecas - Serviços ao cliente
Prestação de serviços - Projetos
description The service sector underwent important developmental changes in the last decade. Contemporary life has produced increasingly demanding and participative customers regarding the service creation process. As such, companies turned towards new methodologies or instruments to expand their innovation strategies. Thus, as libraries are organisms that deliver informational services, it becomes opportune to evaluate and analyze their users’ impressions, expectations and needs, as well as to identify the librarians’ experiences, motivations and frustrations. This bibliographic survey, conducted on the Portal de Periódicos Capes, seeks to understand the Design Thinking approach used as an innovation principle and potential tool for redesigning library services, based on articles considered relevant by the number of citations in the literature.
publishDate 2023
dc.date.none.fl_str_mv 2023-12-11
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.revistas.usp.br/incid/article/view/204305
10.11606/issn.2178-2075.v14i2p197-216
url https://www.revistas.usp.br/incid/article/view/204305
identifier_str_mv 10.11606/issn.2178-2075.v14i2p197-216
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.revistas.usp.br/incid/article/view/204305/204799
https://www.revistas.usp.br/incid/article/view/204305/200708
dc.rights.driver.fl_str_mv Copyright (c) 2023 Vania Coutinho Gomes Andrade, Guido Vaz Silva
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Vania Coutinho Gomes Andrade, Guido Vaz Silva
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/xml
application/pdf
dc.publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto
publisher.none.fl_str_mv Universidade de São Paulo. Faculdade de Filosofia, Ciências e Letras de Ribeirão Preto
dc.source.none.fl_str_mv InCID: Revista de Ciência da Informação e Documentação; v. 14 n. 2 (2023); 197-216
2178-2075
reponame:InCID
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str InCID
collection InCID
repository.name.fl_str_mv InCID - Universidade de São Paulo (USP)
repository.mail.fl_str_mv claudiomarcondes@ffclrp.usp.br||santarem@usp.br|| sumeire@ffclrp.usp.br
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