Triage in an adult emergency service: patient satisfaction

Detalhes bibliográficos
Autor(a) principal: Silva,Pollyane Liliane
Data de Publicação: 2016
Outros Autores: Paiva,Luciana, Faria,Veridiana Bernardes, Ohl,Rosali Isabel Barduchi, Chavaglia,Suzel Regina Ribeiro
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Revista da Escola de Enfermagem da USP (Online)
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342016000300427
Resumo: Abstract OBJECTIVE Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital. METHOD Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction. RESULTS There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations. CONCLUSION There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.
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spelling Triage in an adult emergency service: patient satisfactionPatient SatisfactionEmergency Medical ServicesHealth Services AdministrationQuality of Health CareEmergency NursingAbstract OBJECTIVE Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital. METHOD Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction. RESULTS There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations. CONCLUSION There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.Universidade de São Paulo, Escola de Enfermagem2016-06-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342016000300427Revista da Escola de Enfermagem da USP v.50 n.3 2016reponame:Revista da Escola de Enfermagem da USP (Online)instname:Universidade de São Paulo (USP)instacron:USP10.1590/S0080-623420160000400008info:eu-repo/semantics/openAccessSilva,Pollyane LilianePaiva,LucianaFaria,Veridiana BernardesOhl,Rosali Isabel BarduchiChavaglia,Suzel Regina Ribeiroeng2016-08-16T00:00:00Zoai:scielo:S0080-62342016000300427Revistahttp://www.scielo.br/reeuspPUBhttps://old.scielo.br/oai/scielo-oai.php||nursingscholar@usp.br1980-220X0080-6234opendoar:2016-08-16T00:00Revista da Escola de Enfermagem da USP (Online) - Universidade de São Paulo (USP)false
dc.title.none.fl_str_mv Triage in an adult emergency service: patient satisfaction
title Triage in an adult emergency service: patient satisfaction
spellingShingle Triage in an adult emergency service: patient satisfaction
Silva,Pollyane Liliane
Patient Satisfaction
Emergency Medical Services
Health Services Administration
Quality of Health Care
Emergency Nursing
title_short Triage in an adult emergency service: patient satisfaction
title_full Triage in an adult emergency service: patient satisfaction
title_fullStr Triage in an adult emergency service: patient satisfaction
title_full_unstemmed Triage in an adult emergency service: patient satisfaction
title_sort Triage in an adult emergency service: patient satisfaction
author Silva,Pollyane Liliane
author_facet Silva,Pollyane Liliane
Paiva,Luciana
Faria,Veridiana Bernardes
Ohl,Rosali Isabel Barduchi
Chavaglia,Suzel Regina Ribeiro
author_role author
author2 Paiva,Luciana
Faria,Veridiana Bernardes
Ohl,Rosali Isabel Barduchi
Chavaglia,Suzel Regina Ribeiro
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Silva,Pollyane Liliane
Paiva,Luciana
Faria,Veridiana Bernardes
Ohl,Rosali Isabel Barduchi
Chavaglia,Suzel Regina Ribeiro
dc.subject.por.fl_str_mv Patient Satisfaction
Emergency Medical Services
Health Services Administration
Quality of Health Care
Emergency Nursing
topic Patient Satisfaction
Emergency Medical Services
Health Services Administration
Quality of Health Care
Emergency Nursing
description Abstract OBJECTIVE Assess the degree of patient satisfaction with triage in the adult emergency service of a public hospital. METHOD Exploratory, descriptive, cross-sectional study with a quantitative approach. Three hundred patients were interviewed and the data were analyzed using descriptive statistics based on sociodemographic variables and those related to patient satisfaction. RESULTS There was a predominance of women, with elementary education and a mean age of 41 years. Most of the interviewees reported being satisfied in regard to the following items: timely service, embracement, trust, environment (comfort, cleanliness and signage), humanization (courtesy, respect, and interest), timely referral/scheduling of appointments and care expectations. CONCLUSION There was a high level of patient satisfaction, evidenced by the strong association of user satisfaction with the items investigated.
publishDate 2016
dc.date.none.fl_str_mv 2016-06-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342016000300427
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342016000300427
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/S0080-623420160000400008
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Universidade de São Paulo, Escola de Enfermagem
publisher.none.fl_str_mv Universidade de São Paulo, Escola de Enfermagem
dc.source.none.fl_str_mv Revista da Escola de Enfermagem da USP v.50 n.3 2016
reponame:Revista da Escola de Enfermagem da USP (Online)
instname:Universidade de São Paulo (USP)
instacron:USP
instname_str Universidade de São Paulo (USP)
instacron_str USP
institution USP
reponame_str Revista da Escola de Enfermagem da USP (Online)
collection Revista da Escola de Enfermagem da USP (Online)
repository.name.fl_str_mv Revista da Escola de Enfermagem da USP (Online) - Universidade de São Paulo (USP)
repository.mail.fl_str_mv ||nursingscholar@usp.br
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